The service was amazing. Very friendly. Best massage I've ever had. The environment was very pretty…read moreand relaxing

I tried this spa after getting a gift card for my birthday. I had a fantastic experience. I asked…read morefor firm pressure and she did not shy away from getting into the knots in my shoulders and low back. The hot stones were wonderful, so relaxing! I loved the facial as well. I will definitely be back!

The good thing is that the people are great. The service is incredible and it's just a really neat…read moreplace to escape with you on a pool or a fun time or a great gym. We were there for an event and they just started picking up plates cups and even towels, although if it wasn't over yet, and I was quite frankly surprised. The food was fairly subpar and I'm surprising. They only gave us one drink ticket. Not to nit, but I have to admit there was an incredible amount of flies and bees that were flying around that we were literally driving people away because it was so annoying.

1. They charge you $10 per class if you don't verbally and manually checkin with the instructor…read more I've been charged $10 for classes that I even attended and was a few minutes late to. You're better off not signing up and just walking in. 2. Brining guests is a complete hassle and you're charged a non refundable fee of $25 if life changes happen and you don't come with a guest that day. On several occasions I was denied guests even tho it was well before the required 24hour application to request them. On multiple occasions my requests were completely ignored and went unreported to even if they were placed 72hours in advance. I was frequently traveling to KC for work and sports only to be hassled when my wife visited from LA stating that I reached my cap for local guest passes (mind you, she lives in California full time and would visit me about once or twice a month for a weekend) 3. Steam room in women's bathroom is utterly disgusting and wasn't cleaned since I was there over a several month period, how'd I know? The dirt streaks and giant clump of hair that just remained of the floor for over 6months 4. Coming from Los Angeles and the Heimat gym where I pay $350/month, I was excited to try this gym... but this gym is clearly nothing but a wanna-be elite gym. The best part of this place is the flavored water in the women's locker room- And maybe the pools in the summer but good luck finding parking 5. Looking to bring up an issue with the staff and escalate it? Don't worry, they're happy to ignore you. Trust me, you're not gonna miss this place. Only thing it's memorable for is being complicated while trying to use its perks and over complicated. The 2 stars are for the water and the equipment. The cleaning staff is super nice tho!

I booked a massage here because I had gotten a gift card from a friend. I had to book like 2 months…read moreout to be able to get a female masseuse that fit with my schedule, so that was a bummer, but everything else was incredible. I got there early to use the jacuzzis. The front desk person showed me around and I went to the locker room to change. The jacuzzis were relaxing. I spent about a half hour there and then went to the massage waiting room. My massage felt so good and I was so relaxed upon leaving. I had a great experience!

Beautiful spa. Make reservations in advance as they are booked out months in advance…read more Excellent massage and facials! We also love the sauna room. Only thing I would recommend would be to have a bench or chairs in the women's locker room for women to sit on when getting dressed. Can't wait to go back!

My wife and I needed a place closer to home to get our massages, so we checked out Serenity and saw…read morethey had good reviews. We're glad we did. Kathleen does an awesome job. Very relaxing and therapeutic. We've already planned a few more massages.

This place is a hidden gem! I have been seeing Kathleen for close to 2 years, and each massage…read moreseems to be better than the last. Kathleen is very intuitive and knows my needs better than I do sometimes. I've sent several friends to her, and no one has been disappointed. She's the best!

I went to this salon because of some good reviews. I went in to have my hair high lighted blonde…read more That's definitely not what I got. I told the stylist I wanted blonde highlights. I showed her a picture. Instead she put a toner on my hair. And also put darker low lights. No highlight's of blonde at all. And she said after she blow dried it. I would like it better. No that's not what I asked for or wanted at all!! She also didn't cover my gray hair which is what I wanted. She said it would just grow out in 4 weeks if I had all over color. Said it would lighten up in about 2 weeks after several washings. It hasn't. I was so very upset because I had it done for a special occasion. And it looked worse after going here. I spent over a hundred dollars for nothing!! I tried calling to see if they could help lighten my hair for the special event. I left a voicemail. No one answered that day. It was a Thursday. They only worked until noon the next day so no one even tried to help me. I'm stuck with the worst hair color of my life. I've gone to hair salons for years and I've never had anyone ever not listen to me and do the opposite of what I wanted. I'm so very disappointed. I will not return ever. Hopefully this review will help. And maybe no one else will go through what I did.

What a cozy beauty shop to have conveniently on the Square. I received eyebrow shaping and tinting…read morewhich I've usually find difficult to locate. They also provide all hair and beauty services.

We had a 90 min service. It started late and the second gal was late getting there. So our 10am…read moredidn't start right away. There wasn't a receptionist so every time someone walked in one of our gals had to go attend to the walk in. The service provided was great. I do believe we were cut 15 minutes short due to starting late. I still feel what we got was done exceptionally well. I actually was so relaxed I felt intoxicated. I would absolutely do this again. We did get a Groupon. Had I paid full price I'd insist on the full 90 minutes service. It was a bday gift. I'd love it again for Christmas and Mother's Day. So even with the couple of complaints, I still highly recommend it. No clue who did my service. She didn't introduce herself. She actually didn't speak much at all.

Relaxing atmosphere, but I was very disappointed by my service I paid for a facial and I paid extra…read morefor a little bit longer massage because I just wanted a good lymphatic drainage. Anyways, my person was summer, during my session she had to get up a lot to grab things, which she should've grabbed everything she needed before the session started. And may I remind you while she had to keep getting up to grab things the timer was already started. I feel like the majority of the time like 30 minutes, she had to go "grab things" and only got to touch my face for like 15 minutes. Very upset with my experience.

I've been to one of their other locations and was happy to see one near my home…read more I got a terrible cold, and the Myers Cocktail really helped. The prices are better than most competitors, and the facilities are clean and cozy. The staff was genuine and kind and made me feel like a valued guest. I will continue to come back, and I also told my friend about it. She mentioned my name, was given a referral discount, and was told I would receive one too. Very nice perk!

The staff here is really Amazing !!! Suzi and Jordan are…read morethe best! They are knowledgeable and patient The atmosphere is beautiful clean and relaxed I recommend the Myers bag for Vitamins and nutrients!

Had a wonderful day at the Spa On Penn while visiting Kansas City from Colorado. I thoroughly…read moreenjoyed the Original Package that my lovely boyfriend gifted me. I loved the steam shower and my massage with Kelly was excellent. Julia did a great job on my first ever Refresher facial, my skin felt amazing afterwards, she also did a thorough job on my extractions. Lastly I loved getting my mani/pedi done with GiGi. She was my favorite person of the day, extremely nice and pleasant to be around. I thought she did a very nice job and took her time. My nails looked beautiful! The Original Package was a great value and I certainly recommend it, if you're looking for a nice break!

We booked a couples massage with Spa on Penn and from start to finish, everything was amazing! I…read morelove the location and inside of the building is very tranquil and clean. The receptionist up front was great and got us set up with some tea while we filled out our paperwork. We both requested deep pressure and the massage therapists did amazing on delivering. My boyfriend is a tattoo artist, so his back and wrists bother him consistently. When we were finished with our massage, he had full range of motion in his back without feeling like he was ran over by a semi! I wish I grabbed the names of the folks that massaged us that day because they were fantastic! Will definitely be returning soon for some of their steam shower services! Thank you, guys!

*all three stars are based on the nail tech and her making the best of an obviously tough…read moresituation* The quality of this place has really gone downhill. I booked a pedicure service, and the three foot spa/sink areas were all out of service. My foot soak was in a shallow plastic dish of cold water. The top of my feet were exfoliated, presumably because it was all that could be easily rinsed. I am not sure what the issue was, but there was not hot or running water. They should not be offering this service as listed. It is a misrepresentation. I was charged $58 for the service, so with tip, I paid nearly $90 for a spa pedicure service that I could have done at home, but with hot water. I felt terrible for the young nail tech because she was truly fabulous and clearly making the best of what her employer had available; but she's never going to be able to build a book of business without functioning spa equipment. The actual polish service was pristine and will probably last a few months or more. I would absolutely book a service with the tech again, if she moved to another spa. However, even if the owner decided to bring her business out of disrepair, I'm not sure I'd return because of the bait and switch, and willingness to destroy that young woman's early professional development.

Where do I begin! Karen is an amazing massage therapist! I have been going to the Chocolate Spa for…read morea few years! I almost hate to give her a public review because she runs one of the best kept secrets in the city!! She does hot stone massages every time. She uses essential oils. This is an amazing experience for those just trying a massage out for the first time or those that are experts :) I can't wait to start getting back on track with my massages!

Wonderful talent! And really affordable on her prices! For being located on the Independence…read moreSquare-which is known for its great businesses (that are sometimes pricey lol) she has some of the best I've come across! I've always had a good experience with Amanda! Love her!!

From the owner: Color for womenread more