They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

Never been to this location. But I love the fact they seem to literally have a lot of the hard to…read morefind things I usually have to Amazon. The staff are friendly and super helpful! There's a cute coffee stand in the parking lot.

I love it here! They always have what I need. They have a great selection. They always have new…read moreproducts. Everyone is nice and helpful. They always welcome you in when you walk in the front door. There is always cute puppies to pet. There's always a good deal. I am always here shopping. I absolutely love the store!

Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

Selective on who they "welcome in" at this location. Normally not a big deal when you can tell…read moreit's busy or things are missed. But when it's obvious then I have to wonder. This is just my experience. I don't spend where I am not welcome but you may be!

These guys were extremely helpful. Jaime was very patient and helped me as a first time Painter…read more Went with a candy apple paint, which isn't the easiest to start with but they set me up for success and it turned out great!!! Thank you Jamie

Always great service and great prices. 2 location in Phx. They make the paint why you wait…read more Friendly staff

Fantastic, old school fastener and hardware store, and one I wish I'd heard of sooner!…read more Had not one but two occasions to shop here and I was not disappointed on either trip. Whether I needed 5/8" grade 8 bolts to mount a monster vise to my work bench or 8/32" filister head machine screws for a 1948 bench grinder, these guys pretty much have it all. The owners are super helpful, friendly and just all around great people. I'm looking forward to giving them more business, and highly recommend them to anyone looking for fasteners, especially over the big box and hardware chain stores.

Great store but the big guy that works there needs a few lessons in customer service, and for that…read morereason, I will no longer shop there.

Appreciate the parking spot reserved for veterans. Thank you…read more The prices are very high, and even with a veteran discount, Amazon prices are still lower. That works until it doesn't -- and when you need a tool right NOW, a short drive beats overnight delivery. Be aware if you're buying Gatorade there, prices of $8.98 per case. Be careful, because a case isn't what you see enclosed in cardboard (24 bottles): a case is 8 bottles, and there are three sets of 8-bottle packs in the cardboard pack. Deceptive... In this case, I didn't care about the prices because our local fire department stopped a brush fire from burning down my house the day before, and as they were still hard at work, we bought 96 bottles of Gatorade, packed them in shaved ice and delivered them ice-cold to the county, city, and state crews working to save our town. In this case, Home Depot provided us with what we needed,

We checked out the new Home Depot on Cactus Rd. In Surprise on Saturday. The parking lot is a bit…read moresmall but we found a spot no problem. Lots of staff inside wherever we went to help with our questions. In Doors section, a worker spent time showing us all the options for pet doors. She was very nice and informative. We found everything we needed. No checkers available. Everything was self checkout, which went smoothly and a staff member checked on us immediately.

An emergency repair of a Honda motor and the water pump saved our bacon, as we had a fire in the…read moreneighborhood which potentially could threaten us within 24 hours. The pump was repaired and was ready for pickup as promised. The price was less than I expected. Repairs were perfect, no defects. Beats the higher-priced companies who Honda recommends: the least amount of time I had to wait with one of those companies was 8-10 weeks... one said their backlog was probably 12 weeks -- and they're @ 3-star company. Waiting three months (minimum, we were told) means that we'd get our pump back in the middle of August earliest.

Great job on lawn mower repair, not t the fastest but for sure worth the wait…read more Will be using them moving forward Thanks

I have a Senco finish nailer which stopped working. Before I knew about Banner Tool Service, I…read morebrought it to another tool supplier/service center for service. After over 1-1/2 months they finally told me it was repaired and ready. I attempted to use it the same day but it was as non-functional as the day I brought it to them. Having had a bad experience with the "repair" and the personnel at that company, I sought out a different place which is when I found out about Banner Tool Service. David Acosta and Chris took care of me when I brought the nail gun in. They had the tool for about a week and it was fixed. All with no aggravation, extremely fair service pricing, completely professional, and friendly service. David was very responsive, helpful, and knowledgeable and Chris was up front and honest about the entire process. I've been in the construction business for years as both an architect and a contractor and I don't hesitate to say that David, Chris, and Banner Tool Service is a pleasure to work with, providing outstanding, knowledgeable, trustworthy, and professional service. I highly recommend them.

David Acosta is very knowledgeable in service and sales. He explained and demonstrated the chain…read moresaw i purchased. Great place.