Met with ryan and picked up a IPhone 16 pro max he had it priced at a reasonable price...it was exactly as he described it in like new condition..he even brought it up in the computer showing all information pertaining to the IMEI,carrier used ,and battery health ..he is a very knowledgeable and thorough seller..it was a pleasure meeting and doing business with him..I will return if I ever need service on my phone...thanks again Ryan read more

1. June 2025 fixed IPad. Cracked screen and home button won't work 2. September 1 same problem with home button more $$ to fix 3. September 7 Repaired home button not working again. I now installed and am using the accessibility button on the face of iPad instead of home button on the outskirt of screen. read more

I hate leaving a negative review that deals with another person's livelihood, but the operator at Phone Medics basically tried to steal $274 from me. I have an Ultra 22 and the screen was cracked. I called for a quote on Tuesday night, Dec. 26. He offered me an "after market" screen for $250 and a Samsung official screen for $359. I went with the after-market to save money.  He didn't have it in stock and needed me to pay before he ordered it. That should have been a red flag. He told me he'd call Wednesday (the next day) when the part came in and gave me the impression this would be "early." Wednesday- Around 4 p.m., I hadn't heard anything so I went to the store.  He claims he "tried to call me" but Maury proved that was a lie. (No record of a missed call.) Him- "The piece just came in. Give me 45 minutes to install it." I always assume things will take longer so I killed about 1.25 hours walking around and shopping at Dollar Tree. (Got some great finds btw.) Get back to the shop and he's not done. I come back after killing more time and the screen isn't responding.  He said this was the first time out of 60 prior fixes that this has happened.  Options- Order another after-market or an official Samsung screen but for $75 more than what he quoted me the night before.  (Umm, why was the price different?)  I was desperate for a functional phone so I stuck with him and ordered another after-market. Thursday- It's 4 p.m. and I hear nothing so I call him. He tells me the same thing happened and the screen won't respond.  Same options- Try a different vendor and get another after-market or pay $440ish for an official screen.  (Now it's $81 more.) Friday- 3rd attempt and once again, he doesn't call to update me. When my wife called around 4, he told her it would be done in 20 minutes. I get there over an hour later and to no surprise, he's not done. When he does finish.... of course... it's not working. Me- "I just want my phone back and my refund." Him- "It's going to take a few days for my credit to come back to, especially with the holiday." (It was Dec 29.) What business owner doesn't have the capital to refund a customer before he gets a credit? I give him the benefit of the doubt and assume it's because of Christmas and also, what local business owner would cheat a customer in a business where reviews and word-of-mouth are paramount? From here I take my phone to Quick Phone Fix on Hall, east of Hayes. Daniel has everything in stock and had it fixed within an hour. He also noticed  the Phone Medic forgot to put the ear piece back in along with 11 screws. Daniel even overnighted an ear piece and put it in for free the next morning. Please go here. Back to my refund- I check my credit card every day and on January 9 there is still no refund so I call.   Him, "That service credit should be here any day.  To be honest, it might be today."  (He uses the phrase "To be an honest" a lot btw. Sweet irony.) I called back Friday, January 12... No answer. Call again on Wednesday the 17th- No answer but I get his voicemail... and it was full! Go figure! I disputed the charge on my credit card and he failed to respond to Citi so after a month, I "won" the dispute. I'm stunned he has a 4.7 rating.  I think his favorable reviews are fake and I don't feel his responses to the one-star reviews are genuine. If you value your phone's health, your mental health, and your pocketbook's wealth, don't go to this "medic." read more

My wife dropped her iPhone and blew out the screen. A friend recommended this place I'm sure glad he did the service was superb. The gentleman working there said it would take 30 minutes and ask if we wanted to wait. We did they have two nice chairs to sit on. It took 15 minutes and we were out. Was happy with the price and service. read more

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Today I picked up my beautiful (like new) IPad with a new screen and screen protector! Always satisfied with the knowledge of the staff and the friendly service we get at Phone Medics! Highly Recommend this place! also wove turn around. Thank You Phone Medics..until next time! Best prices around. read more

If you ever need anything done to your phone or need accessories then this is the place to come. Shawn & his staff will take care of you. Great customer service. Great attitude & great atmosphere. I've come in several times because my safety screen cracked & I was in & out in less than 20 minutes. Pass the word that this is the hottest place trending in Macomb County. This is a place with years of experience. So get your phone fixed & buy some accessories to go with it. read more

I have all the protections on my phone but when it fell, it hit on aan angle and I could no longer use my phone. My mechanic, who I trust, referred this place. Very pleased with service. guy was very nice and got repair done promptly. He was very nice to deal with and reasonable too. read more

I dropped my phone on a walkway made with brick pavers, so it was cracked and had "starbursts" in about 10 places. I was fully prepared to spend $100s on a new screen. But the technician pointed out that I had a screen protector. He removed and replaced it in under 5 minutes,for $20. Then he lifted the new protector repeatedly until he had removed every trace of dust trapped under the protector. I was very impressed. Will definitely use them again. read more

Nice people, fixed my iPhone screen in 20 minutes for a reasonable price, will definitely use them again if needed!

I payed 300$ to get my charger port and back screen replaced and the screen came in the wrong color which isn't a big deal and my charger port works perfect now but ever since I took my phone to phone medics it has had problem after problem for instance out of no where a week after the repair my phone won't stay connected to my headphones even when they're right next to each other and it never had that issue before and everytime I get a call I have to put it on speaker otherwise no sound comes out and lastly my phone just randomly got stuck on sos mode out of nowhere and none of these problems would exist right now if I hadn't had my phone taken apart by a non-apple employee. So no I do not recommend this place unless u like wasting time and money. read more

My daughter dropped her phone in a salt water pool, thankfully I took it to phone medics as well as many other devices we have brought here, he was so nice and knowledgeable, wouldn't trust any other place to fix our phones, highly recommended read more

Ryan at phonemedics did a great job fixing my phone and the cost was very reasonable. I would definitely go back next time i have a phone issue. read more

Came in at 11am with a shattered camera lens. Had it fixed by noon. Good price too. Would recommend to anybody.

Great, speedy, and friendly place to have phone fixed! Highly recommend coming to Phone Medics!

I cannot say enough about the kind service I've received from phone medics owner Ryan. He was patient, kind, and very professional. He gave honest advice and backed up everything he said! I would highly recommend them for any phone failures you may have!!! read more

BEWARE!!!! I took my Galaxy Note 20 Ultra in to get the camera glass repaired on a Friday, they said the could get the part same day. They did indeed get the part same day and I took it in for repair. While repairing my phone the cracked the back glass of my phone and chipped the camera glass during installation. It also turns out that my camera was bad as well so they offered to order me a new camera and were going to replace the back glass and damaged camera glass the following Monday when parts came in. Monday came around and they did said repairs and all was good. Two days later my camera had 2 very noticeable streaks when opening on the phone and my back glass was broken and spider webbed again. I did not drop my phone or damage it in any way. I took it back in and asked for a refund, They declined to give me a refund and told me the only thing they could do was to order more parts and CHARGE ME $50 for a flat rate repair on something that was not my fault. I would not trust this store with any of my devices! read more