DO NOT USE THIS SHOP! WORST EXPERIENCE EVER I paid $180 for a screen replacement and left with a completely unusable phone. Multiple new hardware failures, a screw rattling around in my phone with no accountability, and no refund. I brought my Samsung S22 Ultra in for a screen replacement. The phone had a screen issue but EVERYTHING else worked perfectly fine, not a single issue. I paid $180 for an aftermarket OLED screen replacement. DAY 1 - FIRST PROBLEM: Picked up my phone - screen worked but immediately had "No SIM · Emergency calls only" error. Phone briefly connected to network for ONE minute, sent a text, then lost all cellular service permanently. IMEI shows up, Wi-Fi works fine, they clearly disconnected or damaged the RF antenna cable or something else during the screen replacement. Can't make calls, can't text, can't use mobile data. Wasn't like that when I dropped it off... DAY 2 - SECOND PROBLEM: Came back and told them I can't call or text. They replaced my charging port claiming it might fix the problem. Got home and phone won't charge. Charging port is all loose and floppy now. Wasn't like that when I dropped it off. DAY 3: Came back with phone that has no cellular AND won't charge. They kept my phone. I had to call them late in the day just to find out what was happening. They said "motherboard needs replaced it is coming tomorrow." DAY 4: They don't call me all day. I call them and they say it didn't show up, maybe tomorrow. Okay, very inconvenient but life happens. DAY 5: No call... again. I call them and they say it's not here, should be tomorrow. They still have my phone. DAY 6 - THE RUNAROUND: No call... AGAIN. So, I call and suddenly it's ready to come and get it. I show up and the guy tells me "it's the SIM card" I ONLY HAVE eSIM NOT A PHYSICAL SIM! Then he says "it's the motherboard." I was under the impression I waited 3 days because they were replacing the motherboard? Then he starts giving me conflicting explanations, eventually saying the phone is no good and needs replaced. Clearly taking no responsibility for all the problems they caused breaking my phone and clearly has no idea how to fix it. Then tells me "we only warranty the screen replacement" basically admitting they don't care about all the other damage they caused. I LEFT AND WENT NEXT DOOR TO VERIZON to try to reprovision the eSIM (Just in case). Verizon called tech support for eSIM and big SURPRISE, the phone SHUT OFF while she was working on it. Cellular STILL doesn't work and the screen I paid $180 to fix is now doing the same thing that I paid them to fix. They fixed nothing and broke everything else. The Verizon tech called Verizon technical support while trying to help. The support person said it sounds like internal physical damage something about legs or connectors being broken. They didn't even know about the screen replacement at that point. Then Samsung support got on the phone and said the same thing, sounds like a physical hardware problem. Multiple tech support people independently diagnosed hardware damage before even knowing this repair shop had touched my phone. Turns out the parts both Tech supports mentioned are parts that have to be removed for a new screen replacement.... Save your money, go to a professional shop. Filing BBB complaint and credit card dispute. read more

Phone Shop Yakima - IT Services & Computer Repair Near Me - Yakima, Washington

They are very nice people and they work with youi really like this place they are helpful and they know what they are talking about plus they have old phone cases for old phones read more

Took my phone to here and the phone shop in Yakima Washington. I spoke with Mohammed about getting my back glass fixed and they made my phone even worse. My phone doesn't notify of texts, calls, can't open up the back camera or use facial recognition anymore. It won't volume up or down either. Worst part about it is Mohammed won't do anything to make the situation better by leaving me on read. read more

Phone Shop Yakima - IT Services & Computer Repair Near Me - Yakima, Washington

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If I didn't need my phone fixed in a hurry, I would've never of gone here. To have my phone replaced under insurance would have cost me $150. To have the glass on my phone replaced at their store cost me $162. Not to mention I sat around waiting for about 40 minutes for their technician to finish his break over at Home Depot. I voiced my displeasure about their pricing and got a line of garbage about Apple genuine glass. Overpriced. Horrible service. Never again. read more

Phone Shop Yakima - Receipt as proof - IT Services & Computer Repair Near Me - Yakima, Washington

I don't know if this changed ownership or what, but it sucks. I had a decent experience in here a year ago. Today, I wanted to see what they had in there (I like accessories) and sell a current phone that I had just quit using. I was met with the ignorance and belittling someone may expect from a crappy garbage pawn shop. The uninformed shell of a person that helped literally said "I dont know what this is how do you expect me to price it." Bitch, if you work in a tech you should probably know your tech. I had the original box and accessories as well as my original reciept for it. As soon as he started talking I knew he was an uninformed about anything outside of the basics. The phone was an essential phone PH1. When I got the phone and activated it at my carrier the dude behind the counter was so stoked to see one in person it took a picture of it to send to his manager. If your looking to buy or sell a used phone in Yakima - stick to offer up or facebook marketplace. You are more likely to get better prices and much better customer service from a rando on the internet than you would at this place. Also they are selling walmart house brand cell phone accessories at a mark up. Just another observation. To sum up - Avoid. read more

We take all of our damaged iPhones and iPads here. They always fix them fast & fair prices, they are professionals - Keep up the good work!

Great place for repairs on electronics, an friendly service. Brought my ipad here for a fix an even something that wasn't phone related an they were kind enough to fix it. read more

I've had a couple of different experiences with the Phone Shop. In my experience, the staff has always been straight forward. They did some diagnostic testing on a phone that was crushed by a car. It took a lot longer than they originally anticipated, but they did it for the price that they quoted me. They also fixed the screen on an iPhone for my brother and it works just like it's supposed to! There's services you can use online for similar issues, but I think it's much nicer to do this sort of business local. Check out the phone shop for your repair needs, they do good work! read more

I have an IPad air with a cracked screen. I gave them a call to check price of parts for a Diy and price if I wanted them to install the screen. I was told that the price to have them fix it was $179 and they would need to order the part. Now this is a 20 minute job and parts can be purchased for less than $20. That calculates to a shop rate of ~ $480 per hour. This is beyond crazy stupid. I can have this done at another shop for $55. At the Phone Shop price I could take it to Apple and get a factory replacement with a warranty for $249. I would have to have SFB's to take it to The Phone Shop. read more

Since they changed ownership several months ago, the service and quality has went way down, to the point that they don't seem to have a good working knowledge of current phones. I'll be looking for a new repair place read more

Honestly, these people don't even deserve one star. The customer service was so terrible, everyone was rude and made it seem like you were wasting their time. I spent over $160 on a phone that they didn't even fix. Definitely would not recommend to anyone. read more

Worst customer service I have ever seen, I've had better service at Wal-Mart. My friend had his phone case fixed and four days later it cracked just from picking it up. We went back to the shop and the arrogant bastard who fixed it the first time wouldn't admit fault and credit my friends repair because apparently this guy is just the best ever and doesn't make mistakes. I will not be doing any business with them again. read more

They lie! Do not trust them. This has been the longest process where everything was "miscommunication," and a hundred dollars spent on a phone that was still broken. Not to mention there are teenagers that work there. I had heard that this place was full of crooks and still went there against my better judgement. I just want to warn people. Good luck. read more