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Our Tech

5.0 (1 review)
Open • 9:00 am - 1:00 pm, 2:00 PM - 5:30 PM

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Data recovery

Desktop computer body repair

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Device support or repair

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3 years ago

They were the best price in town and resourceful! Helpful above and beyond I highly recommend

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ComputAbility

ComputAbility

(13 reviews)

I took my laptop to this location to have my power jack repaired. At first things went well. After…read moreI got the laptop back, I noticed some of the keys would intermittently not work, but I assumed it was dust since a quick blast of air would solve this problem. Within a week, air would no longer working and more keys were failing. I took the unit back to the shop and explained the issue. The owner said he would take a look at it, explaining there would be reasons he would and would not be at fault. Later I got a quote for replacing the keyboard, and I asked that labor be waived given the problem did not occur until after the laptop was returned from his shop. This threw the owner into a tantrum and he at once threatened me with police action, insinuated legal action against me, derided me, claimed to have me on video saying the problem existed before his repair, yet said he would do the repair and waive labor if I signed a release for him. People with such poor behavior like the shopkeep are not worth having to deal with and can not be trusted with your property. I said I would be taking back my laptop and to share such video he claimed to possess. When I arrived at the shop he stood facing the wall, doing his best to ignore me while I spoke with a clerk. When I returned home I found the unit had been sabotaged and would not boot to the operating system. Upon restoring an operating system I found the keyboard working in full. I then got a call from local law enforcement saying the owner put a trespass order and I would be arrested if I returned to the store. This left me no recourse but to do a chargeback on my credit card for the damage done to my laptop. My credit union went into arbitration on the matter and I won thanks to my documentation of the event.

Wow! They have sure gone downhill! Bought a computer there and took others in for repairs a few…read moreyears ago. No more! One person qouted me the highest price the work would be and it ended up being over $50 more. GET THEIR QUOTES IN WRITTING!!! The person when I picked it up couldn't have cared less about the problem. Oh well that is how much it is. They did the work but a few years ago they would not have treated people this way. Get the amount they quote in writting or go elseware!

Our Tech - itservices - Updated May 2026

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