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    Phones & Repair Plus

    5.0 (4 reviews)
    Closed • 10:30 am - 6:00 pm

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    Excellent

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    10 minutes

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    5 months ago

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    Kaysar A.

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    2 years ago

    The technician gave me excellent advice and help dealing with an older phone with little memory! Thank you for being in Chandler!

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    Verizon

    Verizon

    (37 reviews)

    $$

    This is a Verizon Reseller - not a Verizon Store! They must get paid commission on upselling and…read moreadding perks. Keenan seemed very nice at first, but after I got home I realized he did not give me a bill, and the price I paid seemed to high. I went back the next day and stood in that store for over an HOUR, while he gave me ever excuse why he could not print my bill. When I finally saw it, I realized the screen protectors he just put on our new phones and said he was GIVING to us, he charged us for (we never even Asked for a screen protector). Also, and most importantly he totally added expensive perks and additions to our lines, without EVER even asking us!! The Verizon mobile protect was added to each line (at $19 per month) and NetFlix was added to my account (at $13 per month). I had to be persistent and fight to get that stuff taken off my account and get a credit. He just assumed I would walk away without checking and he would get his commission - or maybe sales metric as others have mentioned. Go to a Verizon Company store!! not this place!

    Keenan is the reason I switched to T-Mobile today. I visited the Verizon location in Gilbert a few…read moredays ago to have a second number perk added to my account. I have used this perk before and am familiar with how it works. Instead of assisting me with my request, Keenan appeared to use my account to meet a sales metric. Rather than adding the second number perk correctly, Keenan added an entirely new line to my account and used my device's second IMEI so it appeared as a discounted second line, when in reality I only have one phone. In addition to this, he added multiple unwanted perks to my account (HBO bundle, Disney bundle) and a protection plan, effectively duplicating services for a phone I do not have. I was also charged a $40 activation fee, which he claimed his manager would waive, but it never was. As this was happening, I began receiving multiple emails from Verizon and questioned him in real time. He blamed the system for adding these unwanted features rather than taking responsibility. That evening, I spent over four hours on the phone with Verizon customer service trying to correct the issues. My bill had increased by over $100, and while support attempted to fix the errors, it caused further problems, including my cellular data not working. Verizon ultimately had to rebuild my account entirely. At that point, I gave up. This situation occurred because an employee prioritized meeting a metric over ethically helping a customer. As a result, I am now out of money and forced to deal with the consequences of an improperly set up account. I feel relief no longer being a Verizon customer, but this experience was unacceptable. Do better, Verizon.

    Phones & Repair Plus - mobilephonerepair - Updated September 2026

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