The agent helping me made everything super easy to navigate and was well to help me get the best…read moredeals possible.

Roy lacks in providing phenomenal customer service. If you inquire about your policy/making…read morechanges/quotes etc you will get Scolded and hung up on. I know several individuals including my parents that have experienced poor customer service from Roy. No one is personable anymore. It's funny how people say, "it doesn't matter if you've been when us for 20+ year" ... that further let's me know that you're just another number when you've patronized a business for so long. Makes you question the attrition rate due to every time I call someone new is working the front desk. It cost nothing to be professional and kind and however, it cost everything when you lose integrity just to gain a dollar. Past/current employees can't stand him. I really need to take the time to find my loved ones a reliable and HONEST agency.

Freedom2Retire demonstrates a profound commitment to its clients and their future aspirations. I…read moreexpress my sincere gratitude for the invaluable guidance and expertise provided in reviewing my policy by Agent J. Lopes. Your service is greatly appreciated.

unprofessional un ethical…read moredisrespectful ZERO STARS. they will reach out to your beneficiaries using info you give in confidence in hopes to obtain more sales and push for a zoom meeting so they can put applications through on your behalf opening policies under your name without confirmation from you just to make a sale. only to leave you to file claims and fight for your money back. we trusted these people with our personal information and who knows what else will be compromised in doing so. CEO - Jason Lopes, will text you "i'm over it" when you're trying to rectify an issue by giving him a chance to make things right. he will lie and say "it's been handled" or "it's taken care of" only for you to find out that an active account and policy has been opened without your consent or authorization. he will also lie and say "your policy has been cancelled" but in the same breathe tell you "you can lower payments if you'd like" on a policy that's been supposedly cancelled. Jason opted for all policy documents to be mailed to himself, and authorized for policies to be drafted immediately after approval when he submitted apps on behalf of us without our consent KNOWING if we didn't know about policies being opened for however long that he would get the commission or sale for the policies. this was told to us by F&G which is the actual insurance company. MARIA - will question what you can afford and belittle you when you request for your funds to be returned when it was taken UNETHICALLY AND UNAUTHORIZED. she will make assumptions about your finances and even risk already established business relationships to make a sale. STAY AWAY FROM THIS COMPANY. do your research, and don't trust them just because they may have worked with someone you know. give your time and wealth to people who have the ability to conduct themselves professionally and at a level that respects your value. they don't deserve compensation for sales that they push through without client consent.

Recently I discovered the saying is true, "There are worse things in life than death. Have you ever…read morespent an hour on the phone with an insurance agent?" I spent a few hours in total trying to resolve a claim where State Farm was attempting to put used parts from a similar vehicle on our car. The body shop doing the repairs contacted us about the attempt due to the damage that would need to be done to the part before installing it on our vehicle. I couldn't believe that my insurance company would even attempt this, so I immediately contacted my insurance agent. I never heard from Elizabeth, only a representative from her office. Next, State Farm attempted to use "after-market" parts instead of OEM parts from the manufacturer. Again, when I contacted my insurance agent, I spoke with a representative, not my agent, and asked if I could request OEM parts that come with a warranty and are made to the manufacturer's specifications. I was told that yes, we could, but that I needed to contact the claims department directly (which made me think why do I have an insurance representative if I have to do all the work), so I did, and was told by the claims department representative that a "supplemental" check would be sent to the body shop. After weeks of back and forth and the continued "we are working on it," the body shop was never paid for the difference between the "after-market parts" and the "OEM" parts from the manufacturer. I share this with you to be aware that the coverage you think you have is not necessarily what you actually do have. Insurance companies cut corners like many businesses these days. Without posts like this, you might never know what's under that fresh coat of paint. My wife and I chose State Farm Insurance because of the "local agent support". I was sent a denial letter from State Farm's claim department showing what they agreed to pay versus what the body shop had submitted for payment. Here is the lesson we learned the hard way. Unless specifically stipulated in your insurance coverage, be aware that when your vehicle goes in for repairs, the insurance company has the liberty to use a used part from a vehicle of the same year as your insured vehicle or an "after-market" part made from substandard materials with no warranty or made to manufacturer specifications. Unfortunately, we learned this lesson the hard way, and the body shop was out $950.00 in parts, not labor, for trying to protect our investment, as State Farm only pays what their claims department decides to pay, not what is in the customer's best interest. I am just thankful we used a body shop that was more concerned about our interests than my insurance company should have been.

Lacey provides exceptional customer service, demonstrating kindness and a strong commitment to…read morecustomer satisfaction. I highly recommend this office for all insurance needs. :)

I've been with State Farm for a few years when I bought my newest car. They are all so sweet and…read morenice to me, they treat me like a friend. And me being so young and dumb they don't try taking advantage or anything. Talking to them is easy, they're always there . They also do reach me time to time to check up on me and discuss more about my insurance. It's also reliable. I don't know any other insurance that gives me 24 hour road service for free, if I got into a bad accident they'll call the police for me, and everything I got on my insurance is so helpful if anything happens to me (knock on wood nothing does). Shout out to Morgan and Katrina! They're my favorite.

I have been a client for 20 years and have experienced excellent client service the entire time…read more Aimee has been incredibly helpful in particular. Super responsive, very knowledgeable, and gave excellent advice in navigating a recent claim. Can't say enough good things about Aimee and the rest of the team!

Jesse is very knowledgeable and has excellent resources that communicate well with their products…read moreare in services that are available. Look forward to continue doing business with Hoff Family Solutions in the future.

From the owner: What Makes Hoff Family Solutions Unique?…read more At Hoff Family Solutions, we understand that navigating the world of retirement planning, life insurance, and financial education can feel complex. What sets us apart, and why do clients consistently choose us, especially in Kern county. Choose Hoff Family Solutions because we're dedicated to being your trusted guide, offering clarity, personalized strategies, and genuine care to secure the future of your family, every step of the way.

Abir and Athena are great. I have had car insurance through them a long time and never had issues…read more They have always helped when I needed it and have always made it easy and efficient. This is a great place to have car insurance

Cesar and the staff at State Farm is the best. Cesar was prompt in getting back with me when I've…read morehad a question. I would definitely recommend my friends and family to State Farm.

I have the best AAA. Always friendly and willing to help with smile and genuine attitude! Thank you…read moreto all staff to include Debbie for her professionalism. Thank you

I am extremely disappointed with the way my roadside assistance request was handled today…read more My truck would not start, so I contacted AAA for roadside assistance. AAA assigned Tow Express LLC in Shafter. I was initially given an estimated wait time of approximately 30 minutes, but after waiting, the time was changed by another 90 minutes. Because of this unreasonable delay, I had to cancel the request and create a new service ticket. During this entire situation, I tried calling Tow Express LLC multiple times, but they would not answer the phone. I then contacted AAA again for assistance and spoke with Diane. My experience with Diane was extremely frustrating and unacceptable. She told me that Tow Express had been trying to contact me. I explained to her that I had received no call from them and asked why she would simply believe their statement. She responded that she "knew" they had called me. After checking my account/status, she eventually acknowledged that I had in fact been waiting for approximately an hour and a half. However, she still dismissed my concern and told me that the wait would not count because the original request had been canceled. My complaint is not simply about the wait time. My concern is the poor service, the lack of communication, the conflicting information, and especially the way Diane handled my complaint. Instead of listening to me and trying to understand what happened, she immediately took the towing company's side and essentially accused me of being wrong before checking the facts. A customer who is stranded with a truck that will not start should not have to deal with this level of frustration. At the very least, I expected AAA to check the records, communicate honestly with me, and make sure I was okay and that I had a way to get the situation resolved.took them two hours and 30 mints to do it

I was very pleased with the service I received from Francisco!! He was very professional and…read moreanswered all my questions. I was looking for a reasonable auto insurance and he was able to get me something in my price range, it was full coverage!! I recommend them to anyone especially if u need insurance, they specializes in all types of insurance such as home owners, buisiness, and auto and so much more!

Was with State Farm for years. First claim was a nightmare. Horrible experience and service from…read moreState Farm and my agent at the time (Isaias Ruiz). Dropped them immediately after the auto claim was wrapped up. Isaias Ruiz has a good sales pitch, but thats about it, never assisted us during our claim, yet still have the nerve to reach out 1 year later to see if we'd like an insurance quote. Steer away from State Farm! AAA is the way to go