The place looks great; lots of beautiful decor and little touches that make it feel really special. However, I wish the food and service were at that same level. The food is alright, but there are many places in Ottawa that are much better in both quality and quantity (we wanted to try out this joint, which is closer to home for us).
The most disappointing part was the service. Not that people were rude, but more so the service was lacklustre and not attentive. We got plastic spoons to eat our meal, where sometimes forks were needed. We were brought two of our dishes made incorrectly (ex: we wanted meat, they gave us cheese). The server would come back and say "I wrote down cheese because you ordered cheese?" As if to confirm we were the ones making a mistake? It was uncomfortable.
At the end, paying the bill was an unnecessarily long ordeal. They charged us for everything we originally ordered, but when looking at the bill we realized they didn't bring us our Fatteh. The server seemed confused since she wrote it down, and we had to pull up a picture we had taken of the table to prove we didn't get that dish (and it was $15!!). At this point it was super uncomfortable for all of us because I started to wonder if we looked like disgruntled young people who were trying to be cheap by not paying for what we ate?? It took ages to redo the bill (maybe they are unfamiliar with their POS system??). It was wrong for a second time, and then had to be redone again. The server helping us was new, and I'm surprised no manager or anyone from the back came out to help her out when she was struggling. She seemed pretty stressed and it would have been nice to have a manager step in to apologize for missing an item in our meal, etc. No one ever came to say anything. By the end of it, we were pretty ready to leave. I think it's unfortunate that the service is poor, since they clearly invested a lot in the decor and the food is alright, despite not being the best. I hope they improve their service so that patrons have a more enjoyable experience at their restaurant. read more