Wow. Let's start from the beginning, I was feeling terrible all week, went to Northwestern urgent care in the city on Friday, told them my issues and they sent me home with ear drops. Symptoms worsened, faced swelled even worse and swallowing/talking were bringing me to tears and I could barely open my mouth so I went to Physicians Care on Saturday. The receptionist was so kind, as well as the RN, then I got to meet Dr Augier. Saying she was so caring and patient doesn't even begin to explain it. She said "I could send you off with an antibiotic and steroid but I wouldn't sleep tonight because I'd be worried about you". She sent me to the ER- turns out I have an abscess that was blocking part of my throat and needed a procedure done immediately. I woke up today feeling almost 100% bc she didn't brush me off like the previous place did. If I could make her my primary physician, I would! read more

Went here for a drug screen, waited 25 minutes to get seen. Only one in lobby and she said they were finishing up other patients. Then when she got me, no other patient walked out. Sense of urgency was not a thing. I would find somewhere else. read more

As a walk in, I was forced to make an appointment and it was still over 60 minutes wait. They seemed to be having a great time in the treatment area with all the talking and laughing. Just needed drug screen, I didn't need to see the provider. The intake person was bothered when I would ask if my appointment would be soon. Never again. read more

Better employees. Better care, more helpfulness. Location Addison IL. Did not feel that they cared about helping.

Absolutely the worse place , tried up selling all kinds of testing which was unnecessary for my type of visit, spent more time on computer then on me !!! I wouldn't go back even if by ambulance!!!! I'd opt out ! read more

I went to this urgent care in Addison, I was a walk-in the receptionist was very pleasant and helpful. Check in was quick. When I went back to a room after only say 10 minutes of waiting. The tech was very nice and told me what she would be doing. The doctor was very through in looking at me and very kind and understanding. I would absolutely go there again. Thank for the wonderful care!! read more

Wonderful place! We made an appointment and did all the checkin paperwork online beforehand. Walked in on a Sun morning with a 10:20 appointment and my daughter got called right in. We were in and out in 20 minutes! She said doctors were amazing and very attentive. They diagnosed her bronchitis and a muscle pull, prescribed meds and exercises. Beautiful clean cheerful office! Definitely skip the ER if you can and come here!! read more

Sitting in the waiting room now, second time with an appointment, first 3 hr wait, now going on 45 minutes..... they have taken in walk ins before me with an appointment. From reading the previous reviews this is normal here. No respect for peoples time. Don't bother making appointments. The time is not honored. read more

The online checkin process was easy and was seen immediately, front office & medical staff was friendly and great bedside manner. Was in and out and received a follow up call just in time. Will come here again! read more

They need more help . To slow, to long of a wait. With appointment. First time I went here us was great. This is frustrating. You don't want to be treated like cattle but I had a simple ear ache. Should have waited tge first time I came in instead of coming back 2 hours later for an appointment. Still here 5 hours later read more

I typically do not take the time to write a review. But, my level of frustration and disappointment warrants one. Let's start with the fact that I made an appointment, was told to show up fifteen minutes early; followed all items that were requested of me and then waited an additional 45 minutes to be seen after my appointment time. I was required to pay prior to service or they would not see me (45 minutes late for my appointment). read more

This is not a great facility. My daughter was misdiagnosed here and went on to suffer another two weeks with a chronic cough. She is prone to bronchitis and when she mentioned this to the Dr. at her visit, he brushed her off and told her she had asthma. Which is false. She is 21 and has never had a history of asthma in her life. She had been coughing for a few weeks already and he diagnosed her with asthma and prescribed a steroid and an inhaler. Today, she was clinically diagnosed with bronchitis by a physician at Elmhurst Clinic. It continued to get worse. Will not come here again. read more

No point in making an appointment. They are not honored and you wait along with all walk- ins. My appointment was 10:18, and I was seen 2-1/2 hours later. read more

I had a mild cut on my hand and it felt like I was at home there getting the best treatment possible while maintaining a very busy lobby area everyone there was super nice and helpful and Maria was very one of the best nurses anyone could ask for! read more

Don't bother to make an appointment they take walk-ins in front of someone who makes an appointment

Provider Brian and staff (LeAnn, Maria & Jo) were very attentive , extremely caring & helpful! Exceptional Care! Thank you for all that you do, especially during these difficult times. Will highly recommend to family & friends. read more

My sister went in because she has a sinus infection and needed antibiotics to clear it up. She gets sinus infections often, and through her experience, knows that it only goes away with 10-day antibiotics. The PA that saw her, Rachel Ruzevich, was rude from the start and made it apparent that she did not want to be there. She would not listen to my sister's concerns and her experience with this before. She did not want to prescribe her antibiotics and wanted her to wait it out for a whole week to see if it gets better or not. My sister is a teacher, and she needs to be able to breathe properly so that she can teach her class. She can't wait a week. After insisting on being prescribed antibiotics, the PA gave her one. But my sister came home and realized she prescribed her antibiotics for only 7 days when she asked for 10. My mom tried calling the office to get it changed, but the PA would not hear it. Very disrespectful and degrading service. Would not recommend. read more