This place has definitely improved. The Dr I saw there was very nice, and very thorough. Dr Gary from Chicago area. You people need to try to keep him. Thank you so much read more

You would think the doctors are paying you instead of the opposite, arrogant will not listen to you doctors, my doctor visit lasted no more than 45 seconds with the doctor, would not listen to anything I had to say, actually got up and left the room after looking at me read more

Can't say enough good about staff at rockford va clinic. They all went out of their way to help me and mine when a family member had an issue. A great clinic with caring people. 5 stars read more

Made an appointment for 1:40 PM for a medical opinion on a leg laceration. Check in process was okay. Actually saw the PA at 2:40. Jennifer assessed the laceration, checked for knee ligament issues there were none, and provided excellent feedback. Told me to continue doing what I was doing and should be good in about 2 weeks. read more

first of all the photo provided here isn't at all what this dump looks like. i am handicapped and use a walker. the front door is not ada compliant, which is why i wrote a complaint to joint commission, who will in turn fine them greatly for this offense. even the most horrible places in america have at minimum an automatic door for the handicapped. and this is supposed to be a place where they "care"! heck, no one even answers the phone! never! i wouldn't take my worst enemy here! read more

Physicians Immediate Care - Urgent Care Near Me - Rockford, Illinois

Made an appointment We get there no doctor today Wow they could do better and tell you that when you make an appointment Waste of time and driving for nothing read more

Took a pre employment physical a month ago and still trying to get completed. Poorly understaffed and for a place that's known for job physicals I would not recommend any employer send potential employees to this place. I get the run around every time I call. All over a medication that I've got a form for. But Everytime you need help it's another day. I'm on week 4 and still getting nowhere. I did finally get a lady that's trying to help me. She's the only one that's been willing to try to resolve a issue that's not that hard. But stay far away from this place till they get there crap together. read more

Checked in, no staff members wearing masks. Get told twenty to thirty to be seen. After 45 minutes asked how much longer because the wait screen is telling me it's going to be another 40. Turns out they never finished checking me in and I have been waiting for nothing. Get told I'll be next. Am I actually next? No, ha, that would be too easy. An hour and a half wait to pee in a cup with an appointment booked ahead of time. Not a fan of all the jesus crap strewn about the place either. read more

Fiancé was running a fever, sore throat, with obvious signs of an ear infection. An oral thermometer consistently showed 100.5°F+. For whatever reason, this place still used the head scanner thermometers (which I've seen a thousand times read "97.6" on people with a readable fever using any other instrument). They then acknowledged that the ears appeared infected and sent her home with no prescription. You better believe they accepted the copay and then made her pay the copay AGAIN when she had to return the second time. read more

Came here twice in 1 day, once as a walk in I sat for about 2 hours, second time with an appointment and all the walk-in's got to go first even though they came after me terrible customer service. Never again read more

This is an awful clinic, with rude uncaring staff. In the 3 times I've had to go out of necessity I was treated horribly. It's dirty and absolutely nobody masks or wear gloves for exams, including performing labs and cleaning up the exam rooms. Their computer system is always down. I was told to do my urine sample and given a regular cup with no lid and no patient sticker. She said "just cover the top with a paper towel". My "care" has been below subpar everytime in to many ways to fully list. I will go across town and out of way to avoid this hellscape. read more

Will try to avoid this place unless absolutely necessary. Other than what I've all ready written about this place on my google review my pregnant fiance was recently bitten by a dog while at her work. We went to this immediate care and they prescribed her with absolutely nothing and did absolutely nothing because she was pregnant. I thought this didn't sound right so we went to the ER and the ER doctor assured us that there are antibiotics that are safe to take while pregnant that would also pevent the bite location from getting infection. He also administered a tetanus shot. Every time I go to this immediate care they seem to do very little for you. Long wait times to get in then they rush you out of the door as soon as you talk to a doctor and take your money for an office visit. read more

great doctor and no wait. super communicative and kind people and felt like they really knew what they were doing

The staff is very friendly, courteous and attentive. I was visiting family and got a sinus infection. The nurse Basia was excellent. She asked me all the questions necessary to make an accurate diagnosis The doctor was thorough and prescribed an antibiotic. They called in the prescription immediately and before I got to the pharmacy it was ready for pick up. They are the best! I am happy to know if something happens during my next family visit I have some where I can trust for my medical needs read more

1 star only because my ears felt better. I went on August 9th and they charged me the $50 copay and they couldn't finish my appointment (impacted ear wax) so they told me to come back a few days later August 12th. I went back on the 12th thinking it was a follow up appointment meaning I would see the same people and wouldn't get charged. Every time I have had a "follow up" ANYWHERE ELSE I haven't been charged again and it was the same people. FALSE for this place. Got charged another $50 and didn't even see the same people. Evidently the doctor who had helped me a few days prior had left earlier in the day on the 12th. On the Tuesday I was told she would be there so needless to say I was pissed because I had to re- explain my problem and deal with all new people. Fast forward I go to pay my credit card today oct 9 and found out they charged me $65 on sept. 26 from my August visits. Of course when I called to inquire why, they didn't answer even though the website claimed they were open. Now I am just beyond mad, and would NEVER EVER RECOMMEND THEM!! read more

It's no surprise this place has low stars and poor reviews, staff is surprisingly rude for being in a business meant to help people. I was sitting in the parking lot and I watched them turn away a man for covid testing when the guy was told on the phone to come in. He was concerned for other people's well being after being exposed himself. This is the exact reason why the spread continues, because there are people out there that claim to be "health care practitioners" such as Whitney (who was arguing with the man the most) at that location who turn sick patients away because she says she doesn't want to stay after hours.... really ? Whitney wake up ! You're in the medical field during a pandemic, you should expect to work longer hours than normal in these type of circumstances. If you don't like it maybe you should find another field to get into. Nobody should be treated the way those nurses were treating that man for simply wanting to get tested at the only place open after 4 in the area. read more