This wellnow clinic is great. However, if you are a Deaf person and you need to call billing they…read morewill will now talk to you even if you use TTY with an interpreter. They will Descriminate against you for being Deaf!!!!

Worst urgent care ever. I came in for a physical problem and the person I saw was insistent that i…read morewas on drugs (I have never done any - they tested me and woah guess what i was negative) and they told me to talk to a crisis counselor and that i was being weird because i wasnt making eye contact, fidgeting and spoke softly - I am autistic. Extremely long wait time just to be told to go see a therapist. I would like to mention at no point did i ever bring up being depressed or sad - I am not and I am perfectly happy. They tried convincing me Into believing i was depressed. Horrible place.

Unfortunately I've been here twice in the last two months and I used the online check in both…read moretimes. I probably waited less than 5 minutes before being called back and less than 5 minutes before the nurse came in. Staff was polite and professional and would recommend this clinic.

I've came here twice in the last month. Two times for my baby and one time for myself. The first…read moretime we seen a women and she was amazing with my baby girl and the second time we seen Doug Blazer and he was great as well. Shout out also to the nurses, you guys have been amazing with my baby!!

I had a gastric procedure earlier this year, which included a colonscopy. When I've had…read morecolonoscopies in the past at other facilities, they've allowed the patients to have a curtained off section after the procedure so that that patient can try to relieve the gas that's on their stomachs. Not so at Javon Bea. You are awakened with a LOUD voice, which completely startles you, then put into a room with a nurse or nurses with no hope of being able to release that gas. So you go home with a very bad stomach ache. Otherwise, the staff could not have been kinder. I left a message for the department manager about this, but she never returned my call. This is the only thing that I feel needs to be improved about this department.

I went to urgent care who thought my appendix severe pain in my abdomen. Wanted to call ambulance i…read moretold them I'd get my husband and go. I was telling traige RN my symptoms and what urgent care said. She's like they don't know without a scan which I said that's why I'm here I need scan to see what's causing the pain. Felt like a brush off. They took back to draw blood and she got called out in middle of trialing another person came and started putting IV in and proceeds to tell me shes a student is that ok after she already stsrted the IV. I wasnt even asked prior if i was ok or not with that. After waiting 2 hours and seeing no movement went in asked how much longer. They could not tell me they have no wait times goes by severity which i u derstand stroke heart attack is serious but I was also in pain and it was getting worse. Talked to another person who was smirking while talking to me like I was joking so I asked for someone in charge n charge nurse repeat the same thing. I could wait for anywhere 2-6 hours to be seen. Asked if they could at least do ct while I wait they said there too busy. I left. I better not be charged ill call my indurance to not pay them. I drove 45 minutesto another hospitalwho took me back in 20 minutes n had CT with an hour of being there. Nice polite caring staff compared to this hospital. No wonder they got a bad rating. Never again

I arrived at MercyHealth's McFarland Rd. urgent care facility with an actively bleeding head injury…read morejust as the doors automatically locked. One of the staff (I believe he was a nurse) refused to let me in and told me all the doctors were gone. Apparently, I am to believe that they all just disappear at closing time, though the parking lot was full of cars. In short, patients should know that MercyHealth staff will quite literally leave a patient bleeding and untreated in their parking lot so they can go home on time. Since MercyHealth's ER was closest, I went there next. I was taken to a triage room, where I sat for over two hours after a nurse checked me in. My wound was irrigated with saline solution, topical and injection lidocaine was administered, and the wound was glued shut. Total hands-on time with nurse and doctor combined was about 10 minutes. A pile of supplies which were never used were brought into my room. I will never know if I was charged for them (probably yes). For this 10 minutes of treatment, I have been billed over $1500. Thankfully, the gross negligence on the part of their urgent care staff was free of charge. Rockford, if you need an urgent care facility, use another medical system. If you need an ER, go to OSF or Swedes. MercyHealth represents everything that is wrong with healthcare in America, and people deserve better.

I had a horrible experience and do not recommend going here. I saw Dr. Mohammed Ansari, MD in…read moreurgent care and he did not care one but about my care or about me. I was running a fever and had ongoing sinus issues and came back to get more medication prescribed and stated I'm fine and it is all in my head. He wanted to take my money and leave without any care or help.

Suffering from a migraine and vomiting at least twice an hour, I called first to see how long the…read morewait would be. I was told not long. After driving in and seeing a waiting room full off people I ask again how long will it be until I can see a doctor...? The receptionist laughed in my face and said "you're not going to see anyone for at least and hour"! This was the first and last time for me to visit Brookside. I went to Physicians Immediate Care and had great care.

This place has definitely improved. The Dr I saw there was very nice, and very thorough. Dr Gary…read morefrom Chicago area. You people need to try to keep him. Thank you so much

You would think the doctors are paying you instead of the opposite, arrogant will not listen to you…read moredoctors, my doctor visit lasted no more than 45 seconds with the doctor, would not listen to anything I had to say, actually got up and left the room after looking at me

I was there for my mother who was very ill. She had an experience she never forgot. She was in…read morerecovery from surgery and said she kept hearing an older gentleman yelling and yelling for help . She could hear the nurses who were not attending to him and she was absolutely sure he was just being ignored. Sometime later the nurses found him dead. She struggled with not telling his family

Had a bit of a scare this morning, very alarming so I went to the hospital, I chose St. Anthony. I…read morego their because they pray & keep God close by, not in an irritating way, just enough to give you comfort. The best thing they have at Saint Anthony hospital are their people, Lydia, for example, was my nurse this morning and she made me feel calm, comfortable and confident she was gonna help me get well. Many thanks see you soon

I love coming here, my PCP is Dr. Warden and she has taken good care of me and takes my health very…read moreserious. I've never had a problem in their office and I'm always being seen promptly. 10/10 experience.

crappy patient care, office experience like you're just a number or a lab rat to be experimented…read moreupon, the care was atrocious due to zero patient safety or privacy during an ultrasound, a complete lack of care that someone gets exposed during a procedure when another staffer walked in, and is it that hard to protect patient clothing from the ultrasound gel? no cloth used whatsoever, cleanup was the paper skirt which did nothing to remove the residual gel, had to go home before finishing the day to shower up and remove the rest of the gel the clinic couldn't bother with. Dr Johnson at this clinic is a joke along with his staff of incompetent and uncaring people.

Had a scheduled appointment for 8am, was the 1st patient of the day. They had me back and started…read moreby 7:50am. Nurse was kind and polite. The Dr had a neutral bedside manner, neither rude or kind. I was a n and out, they didn't waste any time. Overall pleasant experience.

I am writing this review concerning Dr.Syed N. Ghani, he has treated my great -niece on two…read moreoccasions. He has mishandled her care both times and spoke to her in a very unprofessional manner. She suffers with Sickle Cell Anemia and he called a just a drug seeker. Her last visit ended on December 3, 2025 when she asked to go home because she could no longer tolerate the barrage of insults hurled at her from Dr. Ghani. He told my niece that no doctor at UW Health Hospital wanted to treat her. This behavior is inexcusable and will not be tolerated any longer. Dr. Ghani needs to face some professional repercussions about this.