I had knee replacement on my left knee a couple of months ago. I was assigned to Abby, and she is…read morethe best therapist I could have asked for. She is patient and very thorough. Each exercise was explained and I was informed of why each exercise was needed. The entire staff is wonderful, professional, friendly and make you feel comfortable and welcomed.

Benchmark is awesome!!! My doctor referred me here for twelve sessions of therapy for my hips!! My…read moretherapist Michelle was the best, she got my legs, hips and back into shape within the second week out of four! She was a beast with my therapy and it really gave me my strength back in my lower body! Thank you Benchmark, you guys are great!!!

I have been here for occupational therapy and physical therapy and both times have been great…read more Kudos to Brianna Fairly for supporting me on my journey back to optimal health.

From the owner: Experience the power of physical therapy with Physio. Our physical therapy team will design an…read moreindividualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.

I have been going to this location for several weeks and find them to be a great place to visit and…read moreget my exercises. Jennifer at the front desk does a wonderful job welcoming everyone when they show up and takes care of the billing and scheduling in a timely and professional manner. My Instructor has been Apollo and I find him to be an excellent Physical Therapist! He is able to customize my exercises based on my diagnosis and works with me in a patient and understanding manner. He is a quiet person who takes the times to explain the benefits of my exercises; encourages me to be consistent in doing them at home; shows me how to do it; and answers my questions to my satisfaction. Overall, I am quite satisfied with the help I receive at this location and would recommend them to anyone.

From the owner: BenchMark Physical Therapy located in Jonesboro is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

Mr. Bello is very wonderful. He is very pleasant. He has helped with my hips and spine. I drive 2…read more1/2 hours one way to see him once a week. I would send anyone I know to him.

From the owner: Physical Therapy, workers compensation and sports rehabilitationread more

Okay, I'm a little late posting this review, as our visit to Southern Regional Medical Center was…read moreon May 1st, but I still felt it was important to share our experience. My father had taken a fall and his knee had swollen to nearly three times its normal size, so he asked me to take him to the ER. We are fairly new to the area so we went with the closest hospital. We arrived around 9 PM. To be fair, the initial intake process -- vitals, insurance, and registration -- was handled within a reasonable amount of time. However, after that, the wait became absolutely unbelievable. My father was not taken to have x-rays until nearly midnight. Honestly, I'm not even sure he would have been called back when he was had he not gone to the desk himself to ask what was taking so long. By that point, both my 12-year-old son and I had actually fallen asleep in the waiting room. Once he finally got called to the back about 4 AM we learned there was only ONE ER doctor on duty that night. EMS arrivals understandably took priority, but that meant anyone who walked in by car just kept getting pushed further and further aside. I completely understand emergency prioritization, but it is difficult to understand how an ER can function properly with only one physician covering the entire department. At one point, I was ready to leave and take him somewhere else, but after already waiting so many hours, we felt stuck. Eventually, the doctor read his x-rays and bloodwork results and discovered that while he had no broken bones or sprains, his potassium levels were dangerously high, his kidney numbers were low, and his blood pressure was also very low. Thankfully, those labs likely uncovered a much more serious issue than the original injury itself, and for that I am grateful. He was ultimately admitted to the hospital. Unfortunately, the delays continued after admission. A doctor briefly stopped by Saturday morning, but he was not properly seen again until Sunday. That level of delay for admitted patients is concerning and, honestly, unacceptable. Now, with all of that said, I absolutely want to acknowledge the staff members we encountered because THEY are the reason this review went from a 1-star to a 3-star experience! Big shoutout to Crystal at the front desk/check-in area. She was patient, kind, and professional throughout the chaos. We also encountered Dakota, Nurse Donna, Peter, Sonia, and Nurse Lea, and every single one of them showed empathy, patience, understanding, and excellent bedside manner despite clearly being overworked and understaffed. They did the best they could with the resources they had, and it showed. This review is truly directed toward hospital leadership and administration. The staffing shortages are hurting both the employees and the patients. A hospital cannot properly serve its community if it does not have adequate staffing in its emergency department and patient care areas. The staff turned what was an absolute nightmare experience into a more tolerable experience through sheer professionalism and compassion alone. But unfortunately, based on this experience, I will NOT return to this location unless absolutely necessary!

After waiting more than five hours, I was told I needed additional shots, only to be left waiting…read moreeven longer. The entire experience felt less like patient care and more like an assembly line: move here, wait here, get this, then wait again for that. What stood out most was not just the delay, but the lack of organization and empathy. There was little sense of urgency, very little communication, and even less concern for the pain and frustration patients were clearly experiencing. The shift change from night staff to day staff only made an already chaotic situation worse. It was disorganized, inefficient, and incredibly discouraging when you are already not feeling well. This was pointed out by one of the day nurses. The other nurses at the front desk of the ER simply responded with a very dismissive K when I stated my concerns in tears and had to leave to go somewhere else because of the pain. The most telling part of the experience was hearing multiple people in the waiting room say they wished they had gone to Emory instead. Unfortunately, after spending over six hours there myself, I understood exactly why.

I started going here because of low back pain and I was surprised how fast I started seeing…read moreimprovement in my back. I worked with Leda as my primary PT and she is passionate about her work and the field and truly is there to help the patient achieve their goals and improve their quality of life. The front desk staff does an amazing job of keeping things running smoothly and impressed me by knowing my name after only one visit. Due to Leda's schedule I also had to work with other therapists, Sydney and Marcus. Each was good but different in their approach and personally, I'm glad that Leda was the first therapist that I worked with. The facility has a lot of equipment in the small space and when they are crowded, it feels claustrophobic. It's good and bad because they have so much equipment for every type of need which I enjoy. The building is older and the waiting room is small and could use a refresh. There is also parking on both sides of the building, and you should never have trouble finding a spot. The clinic is closest to the door in the front of the building. Overall, I've been satisfied with the care I've received here.

Never answer the phone. Impossible to schedule appts with them. no other way to make apptsread more

This Physical Therapy location is located right across from my Doctor which works out perfectly…read more Very quiet and Very clean. Quite calming compared to other places I've been. Excellent staff, Excellent Therapists. Professional and kind. Looking forward to my next visit.

This is the best physical therapy place I ever been to I would most definitely recommend to anyone…read more You get comedy and therapy all at the same time. It feels like a practice family. BEST TEAM EVER. LOVE YALLL