I paid Palen music center $250 dollars for a PLEK. I asked for a plek a setup & a problem with the…read morebridge to be fixed. Danny the Luthier there i guess called & left a message saying No problem me & my associate will have this done in a couple days. I returned there call for two days & never got an answer or a call back. Called the store, Your guitar is here & done. They were doing a pod cast so it was very loud. & by the way they started making people pay for repairs & plek up front. They never offered to take me to another room or plug in to make sure I was happy with my guitar. They were super nice when I came in the first time but when I came to get the guitar they were rude. So when I got home, he did plek it I think but no setup at all. The neck had way to much relief. I took the strings off made sure my neck was level started checking it with my fretrocker 6 out of 24 frets were high. No wonder they make u pay up front. Nothing was done to the bridge either.Danny close enough strikes again. I nick named him that because I spent two days with him at the Palen shop watching him take people's guitars & be doing setups like action, neck relief nut height & being off quite a bit & say closed enough. lol I even saw him do that on one of the pod cast & then say , r u recording? ,Yes, whoops... He is very rough & disrespectful to other people's instruments. Several months ago I talked to Danny close enough on the phone. He was very nice to me & offered to help me with some things I didn't know how to do on my guitars. I had just gone through a heartbreaking divorce. Being able to learn from a real Luthier was a God send. I got to the shop & he scanned me & looked at me like I was a bug that needed squashing & never invited me to came in. I guess we were going to stand in the parking lot. Can we go in??? Yeah ok he finally said. Then he started to make fun of me for have my Jackson in a bag. It's all I've got bro... My emotions are already all over the place & this guy. So my fender needs a nut i just don't know how to cut one right & perfectly as possible not just close enough. Anyway he plek it & then tries to charge me for it. I had hard tailed the bridge so when u loosen the strings the bridge likes to come up on the posts so u have to make sure when u tune it back up that it's in the right place. So I tell him to watch for that. He tunes it up & just hits the bridge with his palm & it pops down. My USA fender stratocaster. He treated my 1990s Grover Jackson the same. None that ever got repaired. This guy had me crying to the point of suicide & mad enough to hurt him badly. Thank God I did not do either one. But I got over my divorce & Danny close enough being an ass. But I wouldn't ever do any business with Palen music center Springfield. Because this is how they treat people. Sincerely Brian Jacobs. Ps The frets were not polished. The nut slots were not cut to the string gauge I wanted. intonation wasn't set It wasn't tuned right. Nothing. Thanks alot Danny close enough! I will tell everyone how bad of a Luthier u r!

I recently purchased an amp head from Palen Music Center. Their website was easy to navigate, and…read morethey have a diverse selection of music gear. I received a quick response from Nash after the sale as a thanks and to let me know he'd follow up after the sale (which he did). Item was shipped out immediately and packed up well. Overall, great customer service ! I will look to Palen Music Center next time I need music gear.

I have taken lessons, bought several instruments and accessories from Warehouse 66 Music. This is…read morenot the closest music store to me, but because of the personal attention and broad music knowledge that he and his staff possess, I will only shop here. If you are planning on broadening your style or just exploring the possibility of learning an instrument - contact Chris and his team; they will help you find the right style and have a great personal touch that will make you feel comfortable. They are great supporters of all of us, whether novices, intermediate or professional!

From the owner: Warehouse 66 Music is a full service music retail store. We sell a wide variety of musical…read moreinstruments such as; guitars, basses, keyboards, folk instruments, band instruments and sound gear! We also are a full service repairs shop for all instruments.

Most enjoyable instrument store I have ever visited. We go there every time we are in Branson…read more Sometimes we buy something but often we only browse. The owner always is friendly and welcomes us into the store. He is very helpful when we purchase a new instrument or just browsing.

Trustworthy! Honorable! Knowledgeable! I inherited a vintage dulcimer and sent it to Matthew,…read morethe owner, to sell for me. He sold it within a week of receiving it! He called me the minute it was sold, and mailed me a check. I'm in California so when I shipped to them, I crossed my fingers and hoped for the best. These people are the BEST, in every way.

Music to your ears. Morgan's like a musicians candy store. Instruments of all types, service l,…read morelessons and accessories. They offer consignment as well. The store is beautiful and the practice rooms are nice. The staff are knowledgeable and friendly. There aren't a lot of music stores around d the Ozarks, but there doesn't need to be.

Absolutely superior service! Most excellent communication. Very personable. Quality products. Great…read moreinventory. Super fast to ship. Simply the best. A real pleasure to do business with!

Not a music store or mall or really a music outlet. it is a booth in an antique junk mall. Any of…read morethe few instruments are junk at best. You can find some strings, but otherwise it is not remotely a music store....lots pf hype, no real value.

I needed a few guitar related items while on vacation, and they had them…read more Easy and fast.

I posted a negative review yesterday and within minutes the owner publicly responded with a comment…read moreand included an email address to "resolve" the situation. I emailed immediately, ready to work this out privately, and have received no response. It appears communication only happens when it's for public viewing. In my email, I asked whether they record phone calls. When I spoke with Candace, she clearly told me that if I paid $206.97, the warranty would cover the instrument repair. I wrote down her exact words as she was speaking. Less than five minutes later, while I was on the phone with Amanda, Candace denied ever saying that -- essentially implying that I was being untruthful. I sent a follow-up email and still have not received any reply. At this point, I have contacted the Better Business Bureau and informed our band director of my experience so he can consider using another company in the future. Consumers deserve transparency, accountability, and consistent communication -- not responses only when the situation is public. WARNING: Please consider this experience carefully before choosing this company.

Only and I mean Only place to shop !!!! Great guitars , great service Helpful finding what you…read more want ,Not what they would like to sell and always respectful

Its 5:50 on Sat. Just needed to grab a guitar strap. Doors are locked and two guys are sitting…read moreinside with a lamp on. They turned the lamp off just after we tried to open the door. Drove across the street to Ernie Williamson its now 5:55 and doors ard open. Both close at 6. Purchased the strap and are back in the car at 6:00 Sorry Palen. You have lost my business forever now.

Very helpful. Great selection of PRS. The staff is helpful and can usually do a good price for…read moreanything in the store. It's worth looking and they're great to work with! The service plans they have are REALLY quality (unlike most). So get that too!