Joseph is highly educated and trained. He explained to us that when our 1938 Bush & Gerts baby…read moregrand piano was made in Chicago, it was probably tuned to itself rather than starting with the concert pitch frequency. Not only did it need tuning maintenance, but it also needed to be brought up to concert pitch if we were going to have other instruments play with it. (Family members play the clarinet, flute, violin and trumpet). The piano was significantly below concert pitch (flat). He had to adjust every string to bring it up to pitch but did not need to do any repairs to the hammers or felt at this time. It sounds so much better than it did. He said that it will go flat fairly quickly until it has stabilized. He only charged the base tuning price even though he spent quite some on it. We will have him back in 6 months to keep it "Up To Pitch".

Joseph was amazing! Very nice and willing to explain the entire process of tuning/repairing our…read morepiano. I will use him for all our piano needs from now on!

Had a very disappointing experience. The technician tuned and cleaned the piano while clearly…read moredistracted, spending much of the time arguing on the phone. Not only was this unprofessional, but he also wants to charge full price despite the mistakes made. I reached out to the company multiple times to have the issue corrected, but they missed two scheduled appointments. They claim to have sent confirmation emails, yet none were ever received. During our conversation, the technician even stated that he never wanted this job but had to do it because it was his family's business. He has since sent combative text messages regarding his own performance and is now demanding an additional $299 to come back and service the piano. If you want your piano serviced correctly and professionally, I'd strongly recommend looking for a different company.

Today my upright piano was tuned and deep cleaned by Clare's Player Pianos and I could not be…read morehappier with the experience and the outcome. My tuner Duncan was prompt, friendly, and knowledgeable. My piano sounds better than ever - the tone, the feel of the keys and the shine are all wonderful.

Steven was very professional and did a great job of fixing keys that weren't working on an old…read moreupright piano I had been given. He was thorough in also cleaning it and very reasonably priced. Will definitely have him back for future tuning.

Our old piano was in dire need of tuning as it had been moved several time. Making an appointment…read morewas easy and we are very happy with the work performed. Good company to do business with.

I do not recommend Brandon. He came to me when I was looking for piano tuner on Dec. 2025, I…read morehad already booked one with another technician for the next day which was Christmas Eve for $185 but then timing was not working out well and he said he could come that day at 5 p.m. I agreed to that time. When I asked his price, He did not give me a price over the phone. Instead, hearing my player piano play over the phone while we talked, he said, "It sounds like you might need a bigger service - that would be for $385." I didn't agree with that diagnosis but I allowed him to come for that price to get my tuning done .- knowing he was $200 over the average price. The only price he quoted to me was the $385 without mentioning any other service.He came , sat down and did his thing without any commentary about my piano. After two hours he was finished and I I gave him my card for payment. However, he appears to be frustrated that the card did not process quickly and he left with my understanding that a receipt. would come in shortly which didn't happen. When I got my credit card statement, I saw he had charged me $709. without giving me a receipt at the time - saying his phone was too slow at processing it and he left. I protested the charge with Citi but he fought it with a bogus invoice or receipt that had my name at the top that he sent as his document, But... it had never been presented to me. He had never given that information to me. or explained anything about my piano. He just did his thing and took my card for payment but never showed me a balance because he said he couldn't get it finalized. I never got an invoice or receipt. This copy from Citi was the first I had seen of his prices - he had only quoted oe price to me verbally and I accepted that as his only price to come oit. I never agreed to a bigger service but maybe he didn't want to undertand that. I did accept the amount of $385 as it was the only price he had given me for my service. That was my complaint and the issue of my case. He then made up a bogus document that looked ;ike a receipt with my name at the top showing his charges and sent it to Citi. - forms documentation but it never was sent to me. The was the complaint. I never authorized the" bigger service" and never wanted or requested anything but a simple tuning. and he never made any comments as I expected about my piano. when he just did his own thing at the piano, About a week after he left., it was noticed that the tuning was not in tune. I reported it to him and he said sometimes it can change. I then had another technician come out and check it and they confirmed that it was not in tune. IT WAS NOT IN TUNE. He returned for his flashlight he had forgotten and HE TESTED THE TUNING, and confirmed that it was off. HE DIDN'T HAVE THE MONEY OR SUPPLIES TO FIX IT, SO.. I agreed TO GO WITH HIM AND PAID THE $40 for the supplies he needed to fix it. The issue is that he is unprofessional and untrustworthy. I wanted the amount of the overage he charge reversed. I also felt that he took advantage of me - an 80 year old woman - to upsell me on a service that I did not understand and he never tried to explain to me or demonstrate a need for. Yet he charged my card for three services - one that was never mentioned, which totaled $324.00 over and above the amount I had authorized to be charged. He was angry when I disputed the $324 extra charge and threatened me because of it .

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back…read moreafter involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal.

Very kind, professional and easy to work with! Quick response time with a very good price.read more

These guys were awesome. Showed up on time. Quickly got my baby picked up and moved onto the truck…read more They made sure to secure it safely without scratches or any other damages. They were helpful to get me setup in my new home. Appreciate them very much!

The Firemen Movers were amazing. They got all our furniture moved out and moved into our other…read moreplace on time. The quality was great!! There was no furniture damaged. I would highly recommend the Firemen Movers. I was so thankful for their professionalism and respect towards me. My husband was working and they did everything I needed to get done!! Thank you Firemen Movers, for everything you did today!

From the owner: Looking for a reliable and efficient moving company in the DFW area? Look no further than Firemen…read moreMovers DFW! Our team of experienced firefighters turned movers are ready to help make your move stress-free and seamless. With our attention to detail and commitment to exceptional customer service, you can trust us to handle all aspects of your move, from packing and loading to transportation and unloading. We use only the highest-quality packing materials and moving equipment to ensure that your belongings are safe and secure throughout the entire moving process. But we don't just handle residential moves! Firemen Movers DFW is also available for commercial moves, including office relocations and warehouse moves. And the best part? We offer competitive pricing to fit any budget, without sacrificing quality or service. So why wait? Call Firemen Movers DFW today to schedule your move and experience the peace of mind that comes with working with the best in the business!

Really great experience with this company and Holt! He was so helpful and knowledgeable. Also, very…read morereliable and quick to respond! Thank you for all your help!

I received a referral to Holt (by name and phone number) by a Reddit user who knew a number of…read moretechs through Steinway Hall in Dallas. A Google search resulted in the company's website, which clearly states in-home services of piano tuning. The website looks professional, I can see the company is relatively close to my location, and I'm looking for someone who has comprehensive knowledge. I texted the number, stating I'd like to schedule a piano tuning, and gave my location. The reply I received was ... unexpected. While polite, the text said "...we don't offer in-home piano tuning at the moment." The end. I'm flabbergasted. I can see here on their Yelp profile that they are not highlighting piano tuning as a primary service, but the text left me with my mouth hanging open. Why aren't they tuning pianos in-home "at the moment?" I expect a professional to reply that they're not conducting in-home tunings right now due to other bookings for their tech (or another reason, even if a cover for the real reason), refer me to a tuner they esteem, and "please check back with us for your next piano service needs." This would earn a second chance from me and probably a referral, even without service. Now, I'm scratching my head wondering whether they've got their customer service together enough to be someone I want to hire for any piano service. I didn't bother asking any questions or ask for a referral. They did not seem interested in helping.

My daughter has been studying under Diana since August and she loves it. She's excited to be going…read moreto piano weekly and learns so much. Diana has a good approach balancing fun and learning. My daughter's piano skills are growing by leaps and bounds under the tutelage of Diana.

Mrs. Stone is incredible! Our son is very energetic and she has made piano classes challenging and…read moreinteractive enough for him to ask everyday of the week if he may go to piano lessons. She teaches all fundamentals from posture to fingerings and sight reading. She is compassionate, enjoyable, multitalented, and even alters her lesson to the needs of the student. She has a long history of music experience and it shows in her presentation of lessons and other hobbies. It has been a joy working with her and really feeling like she is my son's nana I look forward to both of our sons being her students for years to come.

Metroplex moved my grand piano from Dallas to St Louis and I am very happy I found them…read more From start to finish everything was easy and very professional. I had approximately a two month delay in the closing of my home before moving and had to change the date a few times. The day they arrived I went and hid in another room because I HATE IT when I am trying to do something and need to concentrate and another person is watching me or better yet trying to give me advise when they have no idea what I am trying to do. Was trying not to pay attention but in a two bedroom condo it is easy to listen to conversations. They just wanted to make sure everything was fine and I could tell that they were concerned about the job they were doing. There was a snow storm before they came and I told them the streets were clear as well as the sidewalks and the entrance to my condo. Since I do not move pianos did not realize that the snow banks due to plowing streets and sidewalks would create a problem. They figured out the best SNOWLESS route and now I have my piano at last. Have not played yet but am sure it needs a major tune BUT the piano looks in perfect condition. highly recommended the times I had to call to change the move date which was not my fault Andrew was very nice even though I was embarrassed since I had booked the date. Andrew is a very nice person, knows what he is doing, and conscientious about the pieces he is moving highly recommended

Thanks to this company and their great prices I could afford to fix my teeth. Rad!…read more Thanks you to this company and their great prices I could afford to fix my teeth. Rad!