I do not recommend Brandon. He came to me when I was looking for piano tuner on Dec. 2025, I had already booked one with another technician for the next day which was Christmas Eve for $185 but then timing was not working out well and he said he could come that day at 5 p.m. I agreed to that time. When I asked his price, He did not give me a price over the phone. Instead, hearing my player piano play over the phone while we talked, he said, "It sounds like you might need a bigger service - that would be for $385." I didn't agree with that diagnosis but I allowed him to come for that price to get my tuning done .- knowing he was $200 over the average price. The only price he quoted to me was the $385 without mentioning any other service.He came , sat down and did his thing without any commentary about my piano. After two hours he was finished and I I gave him my card for payment. However, he appears to be frustrated that the card did not process quickly and he left with my understanding that a receipt. would come in shortly which didn't happen. When I got my credit card statement, I saw he had charged me $709. without giving me a receipt at the time - saying his phone was too slow at processing it and he left. I protested the charge with Citi but he fought it with a bogus invoice or receipt that had my name at the top that he sent as his document, But... it had never been presented to me. He had never given that information to me. or explained anything about my piano. He just did his thing and took my card for payment but never showed me a balance because he said he couldn't get it finalized. I never got an invoice or receipt. This copy from Citi was the first I had seen of his prices - he had only quoted oe price to me verbally and I accepted that as his only price to come oit. I never agreed to a bigger service but maybe he didn't want to undertand that. I did accept the amount of $385 as it was the only price he had given me for my service. That was my complaint and the issue of my case. He then made up a bogus document that looked ;ike a receipt with my name at the top showing his charges and sent it to Citi. - forms documentation but it never was sent to me. The was the complaint. I never authorized the" bigger service" and never wanted or requested anything but a simple tuning. and he never made any comments as I expected about my piano. when he just did his own thing at the piano, About a week after he left., it was noticed that the tuning was not in tune. I reported it to him and he said sometimes it can change. I then had another technician come out and check it and they confirmed that it was not in tune. IT WAS NOT IN TUNE. He returned for his flashlight he had forgotten and HE TESTED THE TUNING, and confirmed that it was off. HE DIDN'T HAVE THE MONEY OR SUPPLIES TO FIX IT, SO.. I agreed TO GO WITH HIM AND PAID THE $40 for the supplies he needed to fix it. The issue is that he is unprofessional and untrustworthy. I wanted the amount of the overage he charge reversed. I also felt that he took advantage of me - an 80 year old woman - to upsell me on a service that I did not understand and he never tried to explain to me or demonstrate a need for. Yet he charged my card for three services - one that was never mentioned, which totaled $324.00 over and above the amount I had authorized to be charged. He was angry when I disputed the $324 extra charge and threatened me because of it . read more

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back after involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal. read more

Perfect Pitch Piano Company - Piano Services Near Me

I don't know where to start. If he did show up, he didn't finish the job. I'm still missing 2 HAMMERS, the piano IS STILL NOT TUNED after 5 visits. DO NOT USE BRANDON. I'm now considered a piano player and have a new service here working on the piano and I'm pissed at the level of bull Brandon pushed on me. He also told me that other customers were more important than I was. Robert read more

I hate to do this but when I contracted with your team back in September of 24 Brandon showed up and did a good job with the piano tuning so no issue there Now on to the more concerning part. Because the piano is a 100 year+ Baldwin parlor grand and a family heirloom he convinced me to replace several of the parts including a complete set of wippens and related parts front him for 1000.00 as a down payment for just the parts. He would set those parts aside and then contact me back for setting up a time to do the work which came to another 2800.00. I don't usually do business this way but he made a convincing argument that the parts were really worth 1500.00 and was a super deal. So after a couple weeks I pinged him back about the next steps and he gave me a confusing response but nothing related to the work to be done. Then after that I hadn't heard from him after calling which goes directly to voice mail and several texts later no response. I all but gave up on never seeing my 1K but then noticed several unusual 1 star reviews that I was surprised at but although different scenarios does reflect a pattern. If there is any recourse or response to this I would appreciate it. Russ read more

My husband's mother was a professional jazz pianist. When she died, she left a beautiful old Steinway to us. Brandon, please return the keyboard you took. The piano is one of the few things we have left of hers, and has great sentimental value to us but none to you. Please, please return the keyboard. At this point, we don't expect you to complete the job for which you were already paid. But out of the kindness of your heart, PLEASE return the keyboard. We'll be glad to make arrangements to have it picked up. read more

Perfect Pitch Piano Company - Empty piano board awaiting return of keyboard taken by Brandon Lewis. - Piano Services Near Me

He tuned my piano after pipes burst and wet carpet. Said I needed parts that had to be specially made. Called repeatedly. He was clueless. Tried to rebill me. Then said my piano should be totalled but, despite numerous calls couldn't do a simple task to submit to insurance. His cognitive processing seemed waaay off. Lack of integrity goes without saying. read more

I had used them before and they did a nice job. I called again and set up a time. I should have known something was wrong. I realized that I forgot to get the price so I called back and nobody answered. I left a message but nobody called backm The date came around and nobody showed up. I received no call even after I called. I would never recommend this company to anybody. I don't know what happened with this company but they have slipped! read more

Absolutely DO NOT use this man. I paid him to repair and tune my family heirloom piano and he took the parts and ghosted me. I'm now left with a non functioning piano that cannot be repaired unless he returns the parts. I am completely at a loss and just want the parts back. read more

I originally used this company when I moved into my house in 2017, and they did a pretty good job. However, it had been a while since my piano was last tuned, so I decided to call them again. When I reached out in the middle of the day, the person who answered seemed like they had just been woken up--they sounded confused and disoriented. Despite this, they scheduled me for the morning of the 18th. Unfortunately, on the 18th, no one showed up. There was no call to inform me of a cancellation, and when I tried calling back, no one answered. The whole situation felt very unprofessional, and now I'm scrambling to find another company to tune my piano before the holiday season, which was my goal. read more

We're in the process of moving off the continent and are trying to sell our baby grand. After finding positive reviews on Angie's list, we hired Brandon to appraise our 1970's refurbished baby grand. He came all the way to The Colony, TX, was on time, courteous, and thorough. He was so honest and thorough that he asked us for more time to complete the appraisal since our piano was a unique model of Baldwin that had only been in production for a limited amount of years. I love his honesty! We had a verbal appraisal done and later we called Brandon again for a written one. He was so very accommodating, responsive, and such a great lister on the phone. We highly recommend them for the fulfillment of your piano needs. read more

I bought my piano used. Brandon has been tuning it and taking care of it for several years now, and it sounds better than it did the day I bought it. Knowledgeable and excellent service. Highly recommended. read more

Love working with Stephanie! I'm an adult who's coming back to piano after 15 years of training as a child and teen.

To many issues to mention, just suffice it to day that the owners subcontract out their moving and their mover is shady. He showed up 2 hours early and took my piano to a warehouse instead of waiting for the drop-off person to show up and unlock the house. They then wanted to charge double to get it back to the house after "their" error and inflexibility. Additionally, it is a husband and wife operation where you call the number you never know who you will get and they apparently can't communicate information between themselves causing additional confusion and frustration for all. read more

When I first called to ask some questions about a VERY old piano I was looking in to buy, Sean on the phone was probably one of the most helpful people I've ever had the pleasure of talking to. He took his time to answer all of my questions, and he seemed very knowledgeable. Daniel with Pitch Perfect helped move the very heavy, square grand piano for me today. FIRST CLASS SERVICE. When they were done setting up the piano for me, they insisted on wiping it down and cleaning it up as well as they could, even though I said don't worry about it. read more

They were efficient and took great care of my piano! Answered all my questions and got me booked into their schedule quickly once I found out my other movers wouldn't move my piano. read more

Absolutely great experience! Brandon was professional, patient, and courteous while helping me decide which piano to purchase. I learned what to look for and what a truly great piano purchase experience should look like. I am very, very, grateful for Brandon's help and I am looking forward to our future interactions! Highly recommended! read more

Brandon Lewis was out to our home today to tune and adjust our piano . This is a great guy with amazing knowledge of all aspects of the piano. He paid attention to every detail. Brandon has been tuning our piano for 7 years. Not to mention I love to hear him play. He is definitely gifted. I will always call him for my piano needs. read more

Perfect Pitch Piano Company - Our baby - Piano Services Near Me

I have about done it all with these folks. They tuned two pianos for me, moved a baby grand from another state and are selling a piano I consigned to them. I couldn't be happier. My experience with the mover was very professional, and Brandon and Dave tuned my pianos. Both are A plus in my books. I would highly recommend them. read more

We had a piano moved from a Plano to McKinney address, and I was amazed just how difficult this job is when the piano has to be moved up a long 18 Ft. high spiral wooden staircase! These people did a great job with no damage to the piano or stairway. I was very impressed with how heavy and hard a task this is and want to commend this company with handling it as well as they did. I would strongly recommend them. read more

Twice I have requested the receipts for service rendered in December 2012. To date, I have not received the promised receipts. Perhaps the reason is that I objected to the high charges and disappointing service. The initial visit from the owner resulted in the owner removing the hammers for shaving/cleaning. The return visit to reinstall the board was canceled so that he could visit a relative in Houston. When he returned, he still could not tune the piano, claiming that one key rendered tuning impossible. Finally, Dave returned on another visit and tuned the piano, and yet another visit, a simple adjustment fixed the key (which should have been done the first time). Many hundreds of dollars later and no receipts for my record keeping. I shall not recommend this company to my piano-playing friends and teachers based on my experience and what I perceive to be the unprofessional actions of the owner. read more

I'm so glad to have found Perfect Pitch as I have used other tuners/technicians but have either had bad service or difficulty in simply getting in touch. Perfect Pitch responds quickly and has great tuners/technicians. I'm very pleased with their work and will continue to utilize them to care for the pianos at our church. read more

Well on the phone it sounded good... The Gentleman seemed experienced and quoted as price slightly higher than other tuners we have used... But they could come out almost imediatly. Great.. But then they canceled our appointment and move out a week! When tuner arrived it was not owner but a subcontractor... After playing the piano for a few minutes he informed us it would require infinitely more work than the quoted standard rate they promised and would have to repitch the entire piano taking us significantly more time and thus nearly doubling the original price!!! I knew this was not 100% accurate but had no more time to waste.. Falling victim to BFHS... (Big Fancy House Syndrome)... Ie. We want more money now that we are here scam!!! after agreeing to the new extortion... He miraculously re-pitched and tuned a Yamaha C7 in less than 40 minutes!!! Not counting the 5 minutes at the end he simply played it... Ridiculous Scam... Great for them... Not for customer... Send out dishonest hack to do a simple basic tune and charge double anyone else for all the extra work! FYI... Tune was just Ok... Nothing to write home about... This is the first review have ever done on something like this... Unfortunately could not leave -5 stars... Save money and go with more honest firm who tells it like it is... Hope this helps someone else not get scamed or duped! read more

Had a great experience using this company to clean and tune my baby grand this week. They were prompt and the service was excellent. Would definitely use them again! read more

Called Brandon on an instrument he had for sale. We were impressed with his knowledge and care - and even though we didn't buy his piano - we hired him to inspect, move and tune another. Highly recommended. read more

When I first came to the United States I was looking for a piano to buy. Eventually, I found out about Perfect Pitch Piano Company and decided to purchase a piano from them. Brandon recommended me a wonderful piano for a very affordable price which subsequently I purchased and fell in love with the way it sounded. I still own that piano and it still sounds great! Thank You again! read more

Perfect Pitch was awesome! We had a grand piano that needed appraised and moved. They were super informative and gave us an honest appraisal of the piano and then moved it to our home with great care. Brandon clearly knows his stuff and we look forward to using him in the future for our tuning needs! read more