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    Department of Public Social Services - Photo of Myself for Your Records and Information...

    Department of Public Social Services

    2.6(5 reviews)
    3.6 miAthens

    If I could give zero stars I would. Worker J. Bray comes at me unprofessionally and rudely on the…read morephone as I give her sensitive info for my EBT application, making it seem like I'm the problem when she doesn't know how to do her job. Keep in mind she was also 30 minutes late to my phone interview, coming at me with an attitude that my new application is misinforming when I'm giving her all the information and circumstances. Her brain isn't connecting the dots. She stops the interview and tells me to come in person and schedules me for a 10PM INTERVIEW. She makes it my problem to deal with and never addressing her incompetency. You've got to be fucking lying. Who's hiring these people? Later she's trying to make it my problem again by scheduling me for another in person interview and the mail just got to me a day after her new scheduled date.

    Horrible customer service. Have been on hold for 1.5 hours only for someone to pick up with NO…read moreintentions on helping me verifying my info and then putting me back in a que for Intake? Nobody has pick up the phone yet they are open. Who manages these people and how do they have jobs and refuse to pick up the phone? How is a customer supposed to get help and now the time has worn down to 15 minutes to closure. I tell you.. they shouldnt complain when layoffs occur, the service is poor and apparently nobody is supervising the house? This is the 1800 DPSS number it's Tuesday and I started the call at 2:45 and nobody has answered the phone. You cannot tell me that they're that busy, clearly the calls are being ignored. Horrible way to mess over my time as well.

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    Department of Public Social Services
    Department of Public Social Services - Photo of Myself, for Your Records...

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    Photo of Myself, for Your Records...

    Social Security

    Social Security

    3.5(157 reviews)
    9.1 mi

    Apparently, you can only do one review and I wanted to let you know that the gentleman Fernandez…read morewas top-notch. He went above and beyond helping us. He was nice and courteous kept asking if we needed any more help and he was just amazing. I give him five stars! However, the facility gets zero stars; read my experience below On 6/18 I had an appointment to straighten out my Social Security card. It basically took me two days of calling to get this appointment .Once I got there, the guards were extremely rude asked me over and over again if I had an appointment. They asked me what the appointment was for they said well, we can't help you and we don't know why you're here. They wanted me out of there ASAP! I began to tell them that I spoke to someone on the phone and they were the ones who gave me the appointment for today! Anybody knows that you can't walk into the Social Security office and you have to make an appointment! I don't know why they think they're above the law. They're just rude. And they need to get over it. I would give this place a zero star, but that's not a choice. It wasn't until I got to the back and spoke to someone and he made me feel better. I'll give him a separate review, but for right now this place is getting a zero star Update: apparently I can't do two reviews, but Fernandez was amazing. He was so nice.

    This SSA office in Torrance is top notch. Very organized and helpfull specially Mr. Partee, He is…read morevery professional and patient in heiping us resolve our problem, answering all our question and corncern. Patiently walking us on what to do regarding our problem and conc ern . To Mr Partee hats of to you for your excellent public service and professionalism..

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    Social Security
    Social Security

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    Department of Public Social Services - FLAGS

    Department of Public Social Services

    2.0(32 reviews)
    7.1 mi

    The first visit was great. A supervisor Lady saw that I was handicapped and was waiting a long…read moretime. She got me in to see a worker right away. Second time I was there, I waited 3 hours and saw all the people that I was in line with that was behind me,go ahead of me and I was left. My number never showed up on the screen and No one called out my number. I made sure I was in front of the screen and didn't even go to the bathroom of fear of missing my number. Finally, I got up to ask one of the workers by the door and and asked how far I was in the que? He told me my number was called already! I said, NO, it was NOT. I told him I watched for 3 hours in front of the screen and I was never called. He called a supervisor man to come help and he, took my number ticket and I was told to go back and sit down. I waited and waited and the supervisor never came back to me. I asked where he went and was told he said he would come back. He never did. I finally saw the sweet lady supervisor and asked her to help. She finally assured me me that she would get my number called again and to listen for it. Another 1/2 hour and finally I was called and it only took 5 minutes with a case worker. Almost 4 hours in pain as I can't sit for too long, both legs go numb and buldging discs in my lower back and neck were throbbing. I can't stand for too long either. I have a ankle impingement, and plantars fasciitis in both feet and sciatica. It was a bad day for me to wait that long . I don't know why but they have done this to a few people that was there too and I was one of them. I over heard some of the workers complaining about customers and some being rude to customers who don't speak English so well and be condescending towards them and belittling them. Such rudeness should cease. The one women who is kind, and making sure everyone is being taken care of was the supervisor . She was very understanding, spoke kindly to everyone. I know you all see some crazy people up in there but, you should do your best to speak and talk kindly towards others. Get off your cell phones and always be ready with a kind face and be helpful. Thats the job you signed up for. If you continue to complaine, maybe you should look for another job. We need a system of people who want to help others.

    Helping my neighbor- needed to get him a new cal fresh application and replacement card. Got here…read moreat 11:30am- it is now 3:39pm I needed to do two other errands- and I mean NEEDED but I may not even be able to get my meds before the pharmacy closes at 5pm There is NO EXCUSE He did his interview 45 minutes ago, still waiting for the card Why does it take SIX HOURS to do this?

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    Department of Public Social Services - No one ever answered

    No one ever answered

    Department of Public Social Services - Time frames

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    Department of Public Social Services - Didn't know what that line was for....Uhhh...

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    Didn't know what that line was for....Uhhh...

    Social Security Administration

    Social Security Administration

    4.5(2 reviews)
    5.4 mi

    I did not have an appointment. I arrived on a Wednesday at 9:30ish. Line was minimal. I took a…read morenumber and waited approximately 30 minutes. I was greeted by Ms. Harris, what a blessing. I recently received a serious health diagnosis and needed to apply for Medicare Part B immediately. Ms. Harris handled my case with the utmost care and professionalism. We often miss commending great employees, well Ms. Harris here is your commendation, it will never be forgotten. God Bless you for caring during this personal challenging time.

    The Social Security office was very plain but clean - minimum furniture with few personnel and…read morefacilities. The office atmosphere was quiet but felt secure and professional. Staff was helpful and friendly. After parking in the back lot or street, you take the elevator to the 4th floor (for Suite 400) . There will be security team of two who inspect your bag for contents. and ask you some questions (Do you have an appontment? Are you carrying any arms, sharp objects, etc..)? At the time I was there for a 1:20 PM appointment, everyone else there (maybe 15-20 people) also had appointments. There were two TV monitors, but they were not watching TV shows - just monitors showing which ticket number was next and some government ads. Suggestion: Try to get an appointment before getting there. After security, register on the touch screen to get your ticket. Take a book or something to read (my phone signal was weak). I was there 15 minutes early and they took me right at 1:20.

    PIC Services - publicservicesgovt - Updated August 2026

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