We decided that we wanted to go on the Sunset cruise and because we were in and out of our room, I had gone onto the Picante website, requested a price (because that is no where to be found), and indicated the date I wanted to go on the sunset cruise. The response was quick enough and I used the paypal link that was provided to book the tour and again indicated the date.
@ 3.30 the day of the tour, I heard nothing, no email response, no phone call, nothing. I called the office. They hadn't heard of me, they didn't have my payment, I effectively was not on the list for the cruise. Emailed again, and instructed the person what to do... what did I get in response. A snarky response saying they were on lunch and didn't get back to me. And that they had booked me on the following day. The front office antics aside.
We showed up for the cruise on the following day (good thing we were flexible with our schedule). All went very smoothly. You have to check into the office, and then make your way to the pier. Once on the pier we were a bit early, and took a seat. The Sunset cruise starts @ 5 and from the sounds of it they depart at 5. What we found out, as long as their large tour groups are there by that time.
Boarded the boat, we were immediately offered drinks. The captain does a very minimal safety demo, and then you are on your way. If you are not fond of the sea and are a bit paranoid, note, they do not even do a life jacket demo.
The captain talks in both Spanish and English, so there was no problem for us. Just past the midway point of the cruise there is food that is offered. It was a plate of guac and chips, chicken kabobs, and rice. Not the greatest food considering some of the options in Zihua.
The Cruise goes thru Zihuatanejo bay and by La Roopa and Las Gatos beaches, then north to Ixtapa and around some of the small islands. Around sunset they slow down so that everyone can get some great sunset photos. Then it's back to Zihua.
Overall, Avoid the website and call them directly. My mistake was assuming there was coordination between the people that work in the office and those managing the email/webiste (there isn't). Getting a snarky response back via email is just wrong. Lucky for you, you are the only game in town, so you have a monopoly on sunset cruises. The only redeeming part, is that the cruise is fantastic, even though it's pricey compared to all the other activities in Zihua. Would have rated you higher, but I don't appreciate being snarked at when I pay you money. read more