First, let me give credit where it's due. They arrived quickly and the guys who came to do the work…read morewere great. Areas of improvement- Their virtual assistant that picks up when you call is atrocious. Took the appointment but they dispatched the wrong guys for the job I needed done. I also was trying to get someone at twebber and dealing with the AI assistant to call back the person who called me is impossible. The plumbing manager Matthew is a moron. 1/10 do not recommend. Don't bother dealing with him. The pricing is absolutely insane. They charged me 5700 for a job that took less than two hours and maybe 100 worth of materials. Legitimately- it should've been half of that. My sewer line detached from the clean out line. Twebber will come immediately. So my recommendation is call a few other companies in an emergency first. If they can get to you quickly you will save a ton of money. If none of them can come quickly, Twebber will but you're gonna get RAKED.

Very unsatisfactory company. They charged the owners a huge…read moreamount of money to fi our water system that had salt in it. After the work was done, there was MORE salt, not less. We reported this, but when they were on their way to fix it, they asked for more money from owner, rather than fixing their mistake. Still here with very salty water and nothing solved.

I highly recommend Comfortmaster. They are prompt, courteous, knowledgeable and they totally stand…read morebehind their products and services. Whether you deal with the office staff, the technicians or the owner, Anthony, you will not find a better group of professionals to service your heating and air conditioning needs.

I can't say enough good things about Anthony and his crew. We have been using the company for…read moremaintenance and repair service for several years now and have always been pleased with their service. Today, we had them replace our central air conditioning unit and we couldn't have been more pleased. From the initial survey, proposal and installation they were extremely professional. They kept every promise and treated our home like it was theirs. They are knowledgeable, honest and hard working, do not hesitate to use their services.

Kimberly is a lovely person, but unfortunately not good with follow-through. Shelter-Air joined…read morethe NYSERDA program which is a liaison between contractors and customers to encourage energy efficiency (with grants to customers). Kimberly did an energy audit in March 2025 and never followed through with the plan to implement. I tried following up with her every month, and after 7 months of no work on my house, I lost the ability to obtain grants and have NYS pay for the work. The work would have cost around $3,000+ and I would not have had to pay a dime. I should really sue Shelter-Air for their negligence, but I don't have the time or energy to do so.

My experience with Shelter Air and Kimberly has been wonderful. I have a servicing contract on my…read moretwo ancient AC units, and during the initial appointment she suggested having my mini-split deep cleaned to improve air quality and efficiency. I decided to take her advice and am so glad I did! My 30+ year unit ran much quieter, cooled better, and used noticeably less energy than before. The team that performed the service was courteous and professional. They did an excellent job protecting the workspace during the cleaning, and it was completely spotless afterwards. Having been a former customer of another company, the difference in service was night and day. Thank you, Shelter Air!

Since 2012 Karaco has been maintaining my hvac system. Whether it's just maintenance or putting…read morein an entirely new system, they are always responsive,professional, courteous ,and fair. I gladly give them a 100% 5 star rating. Bob Givone

Competent, but didn't stick to their "total cost" and did more work than I asked for. Considering…read morethe way I was spoken to, I had a feeling it would be that way, but I didn't have time to look around further, and was expecting a guest. I just needed a R410 refill. Yes, there are always more technical details, but it came down to just needing a temporary fix after a very cold month. It shouldn't be a big deal to work within your customer's parameters. It does factor in later when they need a bigger overhaul.

Reliable! Did great job! Replaced our water tank and all pipes, filter system and pump switch, now…read moreit's all new and working great!

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

Does nice work. Easy to work with. Prompt service. Systems always function properly when complete…read morewith the job. No call-backs needed.

I used Lakeside plumber again. He called 20 minutes before arrival and he came on time.The job took…read more4 hours and he has to stop a surprise leak. He did the work and clean up. Great job and knowledgeable. I will use him again.

The team consisting of Dutch and Makaya is the GOAT! :o) They were friendly, explained exactly what…read morethey were doing, and even answered some questions for a future remodeling job I'm considering.

CJM is very flexible, the staff is great all around, and the technicians are friendly, fast,…read moreefficient and knowledgeable. We have been using them for a while now and have nothing but great things to say. Would recommend to anyone who is looking for a great plumber or any hvac needs!