Perfect experience! From the minute my Ambulance arrived I was treated like a guest. The ER doctors…read morewere prompt and kept me informed. All the techs that came in and out were friendly and every efficient. I ended up being admitted and was taken up to my room pretty quickly. It is in the new wing and I swear it's the largest, most luxe room I've ever had anywhere. The bed is incredible! It is so very comfy and has a ton of buttons to adjust for comfort. There is a cell phone caddy with a usb charger built in. Loved that feature! The tv is good sized, much larger than the one in the ER room I was in. Dietary called me every day to ask what I wanted for meals. They offered several options and I could customize my plate as I wanted it. Never seen that before either. My doctors kept me informed and gave me plenty of opportunities to ask questions. The nurses and techs were very responsive. No complaints!! All my medical records are stored here so any specialist I go to can access them easily. I always try to choose Piedmont affiliated providers. They have a great patient portal where I can look up my records, visit summaries, medications, appointments including my past appointments, and contact my providers. No one likes being in the hospital but if I have to be, I want to be in this one.

I can't complain about the nurses for I know they do work hard and for the most part have always…read morebeen pleasant. The hospital itself is really no cleaner than any other hospital. It is a nice hospital but they do get a lot of taxpayer's money so it should be nice. The business office is just down right disgusting...and because of them I would have to recommend if you have insurance then go to St. Mary's.

After my mom almost passed 3 times at Piedmont, she was finally treated with kindness, love, and…read morepatience at St. Mary's. Her health improved in a matter of weeks, and she's been doing better and better. I recommend this hospital to anyone in the area.

I was at St. Mary's Hospital in Athens, GA on Wednesday, July 8, 2026 for a cardiac procedure…read more Alicia in registration was just as friendly and sweet as can be. It was a pretty simple process, and she was most helpful in directing you where to go. My next stop was the laboratory to have blood drawn before the procedure. After ringing the bell more than one time to gain admittance, I finally gained access after a passing employee swiped her card and let us in. The gentleman logging into a computer never acknowledged my presence much less say good morning. The person tasked with drawing blood never said hello, good morning, or anything of the sort. She looked like she didn't want to be there at all. My last stop of the morning was in the cardiac cath lab. Everyone was extremely attentive and the procedure was done without any problems. However, the care I received after the procedure (before being discharged home) was less than stellar. The nurse who handled the care was Kayleigh. At first she seemed attentive and came back every 15 minutes as was needed. However, at one point when she came back to check on me and do what was needed, she received a telephone call on her personal cell phone and without explanation she proceeded to leave to take a personal call and left without doing what was needed. When she came back several minutes later, she indicated that it was a call regarding her surgery, which was not something she needed to be telling me. She needed to just attend to me and what was needed to be done so I could be discharged home. Because of her delay in my care, it kept me there almost an hour longer. Health care workers need to realize that our lives are in their hands and their personal lives need to take a backseat to their JOBS!!!!!! This was a very stressful day for me as it was. I do realize that everyone has things they themselves are dealing with, but when you're being paid to do your JOB, you need to LEAVE IT AT THE DOOR and do your JOB!!!

I can't say enough good things about this place. Before admittance Jessica went over and beyond…read morenecessary procedure to help my in-laws during they're transition. My father in law not a patient had many special needs that in no fashion did they need to accommodate. Not only did they accommodate his needs they took exceptional care of my mother in law. I highly recommend this hospital. The care and attention even after discharged was unbelievable. Thank you on a thousand different levels of appreciation.

I can't do anything about this other than leave a review to warn others. My mother was here after a…read moresevere stroke that left her left side paralyzed and with aphasia, incontinence, and confusion. Let's start with the positives: Most of the nurses are incredible and are doing the best they can. There were a select few nurses that helped my my mother bathe and brushed her hair ad put it up in a ponytail to prevent further matting that occurred when she was in the ICU. Now for everything else. Within the first 48 hours of arriving, a nurse left a tourniquet on my mother's left arm for at least two hours. Not only could we not assess if this did any damage because her left side was already suffering from palsy due to the stroke, but it left an awful mark that I'm sure hurt. I asked them to document this incident but after looking at her medical records it looks like no one did that. Throughout her stay, I could tell when things were wrong. I would ask for a test to be run for, say, a UTI, and it took so much pushing and several days of my mother grimacing and white-knuckling the rail to get a test done at all, and then hours for antibiotics to be administered after results were back. The communication here is God awful. My mother was mostly deaf, and somehow it either wasn't in her chart or no one was reading it, because no one knew until I asked them to put a sign up in her room that said "hard of hearing." They lost her hearing aids, also, which certainly didn't help. Some nurses weren't aware of when she had infections or even that her left side was paralyzed. My mother's insurance stopped covering her stay at Landmark after about two/three weeks, and would not cover any more unless someone at Landmark said there were complications with her. No complications were reported, despite her developing MRSA pneumonia and having to be 24/7 restrained. The administration did their best to push her out of Landmark to a nursing home, and ended up not restraining her when they should have because in order for someone to be sent to a nursing home they have to have been out of restraints for at least 48 hours. My mother decannulated often due to the discomfort of the trachea and her lack of understanding as to the harm it caused. She needed 24/7 eyes on her, and they often had a nurse sitting at the door, but due to understaffing she couldn't always be there. My mother pulled out of her restraints countless times, or they weren't tight enough so she could pull herself up enough to take the cannula out. This contributed to her developing tracheal stenosis, a narrowing of her trachea, which caused her death due to acute respiratory failure the day she was transferred out of Landmark. Suffice to say, I don't recommend anyone stay at Landmark if you have serious issues. The administration simply does not care about you, and the nurses are too overwhelmed to do anything. If you have absolutely no choice in where your loved one ends up, and you HAVE to choose Landmark, I IMPLORE you to spend as much time with them as possible and to be a fierce and aggressive advocate for their health. You have to become an expert in their care whether you like it or not to make sure things are being done right.

I am a 55 yr old woman weighing about 143 lb. who has FSH Muscular Dystrophy. I am non-ambulatory…read more I use a power chair. A great deal of planning went into making this appointment. I told my Piedmont Dr. that I had trouble in the past where staff does not want to lift me onto the bone scan table. She really didn't think I'd have any problems when I mentioned it. I wrote on my e-check in. I wrote it on my original document and in response to an email I received. When I arrived, there was no record of that and the staff said they could not lift me. So I left, crying out of pure frustration. HEALTHCARE IS NOT FOR THE SICK. IT'S FINE IF YOU ARE FULLY FUNCTIONAL. GO AWAY IF YOU NEED ASSISTANCE. Don't even get me started on the lack of information in the address. 242 King Ave. is a pay lot with buildings A and B. There's no way to tell what is in each building .

The Average Cost of a 3-D mammogram is $200-400, but because my insurance did not cover it (Thanks…read morea lot, Obamacare), my cost is $870.84! Piedmont really takes advantage of their patients!

I came here new to the area to see someone in internal medicine that I hoped would be my primary…read more When the basic assessment didn't point in any direction I was advised I could do an ultrasound on my bladder. When I went to the ultrasound appointment a few hours later I found out it wasn't for my bladder but for my uterus. I got the impression from the technician that this level of bamboozle was common. The radiology group is Radiology of North Georgia (RoNG) and is in the same cluster of buildings. Trinity contacted me through my chart to pay a $230 bill for the service which I did. Then I started receiving bills from RoNG for nearly the same amount. They argued that these were totally separate bills even though the one I paid via the portal clearly was for the ultrasound. However, if you look at Google reviews of RoNG you can see that they give zero f***s and will send you to collections for $50. Avoid St. Mary's and avoid Radiology of North Georgia.

I have an endocrinology appointment the 18th so I needed to stop in and have my labs drawn. It's my…read morefirst time so I didn't really know where to go. I called my endocrinologist's office to ask. Turns out the office for labs is in the building next door to my doctors office. So quick and easy! I went in to registration and was seen immediately then taken back to the lab where again I was seen immediately. I was in and out of the building in 10 minutes. You just can't beat that for any medical appointment!! So grateful for St Mary's.

I am an RN and have worked at Kaiser facilities and have had providers in both Northern and…read moreSouthern CA. Can't say enough good things about Dr. Alexander and the Kaiser pharmacy. Easy access, prompt professional service, quality care, teamwork with the providers. Only down side is that the pharmacy used to have Saturday service but now only weekdays. So one needs to either rush to get there by 5 pm to get your scripts or take time off of work.

From the owner: Your health and safety are always our top priority. You have many ways to get care without leaving…read morethe comfort of your home - including an e-visit, phone, video appointments, and email. If you're concerned about your specific health condition, call 1-800-611-1811 (TTY 711) to talk to an advice nurse 24/7.

I needed to establish care with a new doctor and after being double billed by Northeast Georgia, I…read moredecided to try Piedmont. With my high-deductible insurance plan, preventive care is covered 100% and the ACA defines that as: "Initial comprehensive preventive medicine evaluation and management of an individual, including an age and gender-appropriate history, examination, counseling/anticipatory guidance/risk factor reduction interventions, and the ordering of appropriate immunization and laboratory tests." I spoke with Dr. Madala during my visit and said I would not be comfortable speaking freely about any medical issues if I were going to be billed for anything other than a routine exam and I was assured that that was not a practice that Piedmont engaged in. Before I mentioned shoulder pain, I specifically asked if I was going to be charged additional and the doctor said that I would not be. No exam was done--she just said she could get me a referral for a physical therapy. (And I ended up having to call her office 3 or 4 days later to actually get the referral sent because it wasn't done.) No new diagnoses were applied. I've been on my medication for many years and no discussion was needed because the dosage is fine and I simply needed authorization for a refill. I even provided my own bloodwork from a few months before. No additional tests or exams were done. My appointment was at 2pm and didn't start immediately on time. I was leaving the building at 2:26pm according to my phone data so the actual appointment did not even last 20 minutes. If this was a full evaluative appointment it would have lasted much longer than that. A month later I received a $350 bill (even higher than the double bill at NEG). I submitted an appeal to customer service pointing out that this should be preventive care and was told to talk to my insurance company about my deductible. Completely useless. I reiterated everything stated above and have received no response in eight days. When I sent Dr. Madala a message asking why she told me wrong information, she was very rude and said that she wouldn't be changing anything in the notes so that my appointment could be re-billed as preventive care. In no world should a 20-minute appointment cost $350. You aren't that great Piedmont. Even if your offices look nice and bougie, you're still in semi-rural Georgia. And if you employ rude, lying doctors and useless customer service associates, you should spend more money on training your employees and less on your fancy office decorations.

They were very nice and efficient. Facility is great. They were on time. Had an MRI and the tech…read moremade me feel very comfortable.