Terrible billing practices again. I got two bills in one day on my credit card. I was at NO medical place that day and for the 6 days before. There is no phone on either bill. I call the main Piedmont billing, wait 25 mnutes on hold and they dont know anything about them. I have a medical spending reimbursement account and I have to present a receipt that matches the bill to get paid, and without that I dont get paid. Seems like about 1/2 the bills out there are like this now and its so annoying that this keep happening. The main Piedmont health only bills for the hospital complex is what they tell me so this must be from elsewhere and its out of control. I guess I will have to dispute each one with the bank and see if that helps them wake up. Be forwarned! They have show inserts laying all over the place and everyone is told to take one. They add $50 to your bill for the inserts. Many may not know unless you ask! Is it better than inserts you can get online for 1/3 that??? I have no way to know but my guess is no. I refued this scam and the $50 was put on my account ANYWAY. I had to fight to get it off. Then the total didnt match the bill do my insurance balked! The only way to come out unscathed is to AVOID this place. read more

Piedmont Healthcare has become an abomination. My first experience with Piedmont was the birth of my son in 1987, my last encounter with Piedmont was primary and ortho care. As a 65 year old, I have never experienced such poor medical management. I have zero confidence that the surgeon who treated me had any interest in my well being. I finally decided to write a review when I got a bill after my visits, paid the bill, and two months later got another bill. A very great institution and one that was close to my heart has become one of the worst. The folks at Piedmont love their money way to much to care about their patients. I will never seek care at Piedmont Healthcare again. read more

Piedmont-Atlanta saved my mamas life. They are so thorough and caught things other hospitals didn't. The staff is nothing short of amazing and so friendly and compassionate. My mama has been in the ICU and they have cared so well for her when I cannot be there. Thanks to all the doctors and nurses that have cared for my mama; yall are a blessing. read more

hospital I know that penalize low income Medicare patients who are responsible enough to pay their $185 a month to keep their health Insurance. When I applied for financial assistance I was told I didn't qualify because patients who have medical insurance are put on a different scale at only 125% of the Federal Poverty Scale while irresponsible patients who do not pay their $185 a month for Medicare health insurance are rewarded by being in a 300% of the FPL scale and they thus qualify to have their total bills excused. Seems to me that too many in our country are being rewarded for not working and paying into Social Security nor paying taxes yet they continue to be rewarded while the hardworking responsible people are penalized. To my knowledge Piedmont is the only hospital with this upside down patient assistant program. read more

My stay here has been amazing but the food service for patients needs to do better because its know way they ask you to place your order and still send you whatever n its cold and then today you can't get through at all this not my first time here but this service from food service is my first time experiencing this and its very unacceptable and I hope they get it togather fast read more

My feedback is for Piedmont's lousey Urgent Care facility in Canton, GA. Unethical billing practices that border on being illegal for Medicare billing. The WORST! read more

Billed my FSA card another 2,000 dollars and another 143.00 the day after my imaging was done. called Peidmount and they said it was only billed the day of the imaging, but the FSA card says differantly. PLUS, the CS agent was rude and kept interupting while we tried to explain the issue. Also, then we where billed for the imaging read and there was no estimate of this extra charge in the estimate given. From now on no prepayment. bill me and I will make sure it takes a year for them to get my money! read more

It took me 3 weeks to receive medical records that were stated in Piedmont's voicemail to be sent within 48 hours, I followed up, giving them five business days and my doctor still hadn't received the records Piedmont Medical Records is the most unprofessional; with lack of follow up or concerns for the patient. I was told that my records were faxed 3 times! how can you fax something three times without being intelligent enough to read the transaction sheet and see that it says it was incomplete. Let someone know - your boss, the Dr or the patient Not in their process I guess. It took me from January 25th until February 13th. to get medical records sent to my doctor and on top of it when I spoke with my doctor, who stated they were NOT in receipt of my medical records, also stated that they NEVER requested Piedmont to FAX them on the release form. My Dr checked "MAIL" on the form. .So obviously the "Faxer" is not reading or there is no actual process. I was referred to the Patient and hear to me carefully - she was the Patient "EXPERIENCE" Director, who was of no help, insolent, impatient, unprofessional and dismissive, and she hung up the phone on me when I asked her about her unprofessionalism and what are Piedmont's Medical Records process - which seem to include lack of returning calls or follow up. She said the Medical Records Director would call me and told me in a rude tone - don't call her! I objected and stated you cannot tell he who to call but shouid if you were a professional - recommend I allow her to review my records before contacting her. When I questioned her she hung up on me. This is the person the CEO of whom I contacted referred my complaint to (The Patient Experience Director) and this is who told me someone would be calling me on February 15th. No one has called me and it is now February 23rd. So if you want poor customer service, lack of working processes, unprofessionalism, ignorance lack of follow up and you don't value your medical records for critical matters, then Piedmont Atlanta Medical Records is for you - you WILL have a REAL patient experience!!! read more

This hospital treats patients and their visitors like prison inmates. They require a picture ID and the name of the patient before you are allowed in the building. They have blocked off all but 2 doors to get in. The walk from either door can be as long as 1/2 mile to the patient rooms. On the weekend, they only have one valet area at the ER entrance. If you are not an ER patient, you must walk from there outside to the tower entrance--no alternative. That is an extremely long walk in the dark or cold or rain. This is ridiculous and dangerous, especially for the disabled. If you are coming to the ER, you must go through a medal detector which, of course, always go off. No option to empty your pockets or purse. Then, you are waned by a disagreeable cop like you were a criminal. I, an 80 year old woman, was specifically asked if I had a gun in my purse. She found my car keys. A hospital should be an accessible, welcoming, and caring place, not a cold, prison-like atmosphere. I avoid going to this hospital if at all possible. read more

Follow my advice and run away as fast as you can. I got a CT Scan of my abdomen done at Piedmont 3925 Peachtree Rd NE in Atlanta, the x-ray guy wasn't very polite by the way; anyways, I did get my results a week later and went to see an urologist, he needed to see the original images so he asked me for a CD or something like it. I've been calling and calling and calling (you get my meaning) Piedmont Medical Records Department at 1968 Peachtree Rd NE, where their hospital is located (cause that is where they told me to call)...my God! it is a nightmare, they never take your call, you get automatic responses after listening to endless voice recordings. Staff is super rude, but I mean out of this world rude, they do not care about you, nor your well being, they have no idea what customer service is and I believe they forgot we pay their salaries; no patients = no money = no salaries. If you want to be treated as an annoying, no important, bothering, in the way piece of you know what they by all means go here; otherwise please go some where else where you can be treated with dignity. read more

Horrible! The hospital charges 100 times more than a stand alone. Refunds take a minimum of 40 to 60 days. The accounting department and the company will hold on to your money as long as possible. When you pay with a debit or credit card they will still send you a check in the mail and they say that could take another 30 days. Stay away from this company if at all possible. read more

Let us begin with 6/22/22 when I had a slip and fall and taken to Piedmont Eastside. the care and attention I received, related by my friend, said they were awful and she had a panic attack because it was so bad. Surgery followed the next day and then on the the 26th I discovered they took me off of my depression medicine. This was the first time in my life I had met all 4 stages for Suicide. Thankfully, my son recognized how bad I was and insisted I get back on the Meds. I was left in a full urinated diaper for 5 hours and had skin breakdown. The excuse was "we were with another patient". After several days I declined any and all glucose sticks and they were very aware. Thursday the 30th a male nurse came in and I refused the stick so he took my breakfast. I went postal and several came to my room. shortly there after. Mr. High and mighty returned to th my breakfast try. I refused it because at that point I had no idea where it was, if others looked or breathed on it. Thank God I was discharged that day! 12/21/22 I reached over a Rubbermaid container and hear my chest wall crack. 12/22/23 my son took me to the hospital and they did one, yes count it one xray. It mentioned a collapsed lower right lung. They never investigated all the other issues. I muddled through Christmas and did admit to them I had taken more of the tramadol and toradol they presc because the pain was immense. On 12/27 I fell and was found outside my son's apartment. An ambulance came with me arriving at Piedmont about 5 pm. Lack of concern doesn't even describe it. They wanted to do a Ct of the brain to ensure I didn't have a brain bleed. I waited approximately 7 hours and not one time did anyone check to make sure i didn't have a concussion or even die in the waiting room. I finally left and took a lyft back to my son's apartment. On 12/29/22 I couldn't breathe or walk unaided. Back to Piedmont Eastside. A very through exam with X-rays, Ct, etc. It was discovered I had a broken sternum and ribs. No wonder I couldn't breathe. There is absolutely no doubt this happened on 12/21, but they failed to do a thorough exam, Ct or X-rays. Piedmont Eastside said they had no rooms and I was left in an observation room the entire 8 days. No bathroom, bedside commode wasn't emptied on a regular basis and the wrong catch was used. This causing urine to be all over me and the entire room. It was wiped up but never cleaned like a floor should be. No hot water to wash or shower (I'll add it was super creepy being taken to a shower where anyone could access). 8 days without a shower, washing my hands, brushing my teeth, and so on. My trays were just piled right inside the door. I had no way to reach these trays. The bed was in the middle of the room. If I needed to use the bedside commode I had to disconnect everything to reach the commode. I literally thought I was in the basement. Not one time did anyone come in and clean the floors that had someone else's dried blood and dried blood on the tray that rolls with your food. Sheets were never changed, etc. I asked for breathing treatments. It was several days before respiratory therapy came. This made a huge difference to help me. Discharged on 1/5/23. For months I complained the sternum didn't heal properly and I kept getting the same response "It takes time". The pain was awful through these months. The end of April I noticed a chest deformity and went to urgent care. That doctor was a quack and said it was a lipoma. On 5/9/23 I went back to my regular doctor because the deformity was very pronounced and he ordered at CT stat. No where in the report did it talk about the sternum not healed and one part was now spaced, jagged, and in front of the other part. Piedmont radiology said another radiologist reviewed it and supported the original radiologists report. On 6/23/23 Ellen Nicholas left me an email and she is the one who absolutely insisted the report was read correctly. "I'm follow up to let you know the Radiologist has put an addendum on your report. I left a voice mail today, but wanted to reach out via email for you as well. The report is in MyChart for your review. Please feel free to contact me at 678-699-5584 if you have any further questions. Ellen" The radiologist on 6/23 "Addendum Signed by Sarat M Piduru, MD on 6/21/2023 3:25 PM Addendum: Request for review of known chronic sternal fracture. There is redemonstration of the displaced sternal fracture with some marginal sclerosis and surrounding callus formation. This was previously described on plain from radiographs dated 12/29/2022. Addendum Approved By: Sarat Piduru 6/21/2023 3:25" Look at "This was previously described on plain from radiographs dates 12/29/22. As you can see from both CTs there's a major difference from December to May. He never corrected his statement but used wording thinking it would appease me. When a narrative doesn't match any test it's absolutely malpractice. All crap and lazines read more

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Applesauce was warm and lacking flavor, but the customer service is world class. The drugs are clean and not stepped on, best Fentanyl north of Miami. I'm looking forward to visiting again and will certainly recommend to friends. 5 stars!!! read more

These people are terrible with customer service. I reached three different people who couldn't help me and then sat on the whole four another 45 minutes. Avoid this organization. read more

Review for Piedmont Health Care in Hawthorne in Athens, GA Dr. Mallory Shillinger saw my daughter in mid December. My daughter has had stomach issues for the past 6 months, but is a normal, healthy young woman. Dr. Schillinger did NOT listen to my daughter's concerns, and DID NOT answer her questions, just prescribed another medicine instead of trying to understand the causes of the issues. She performed an exam that she should not have performed, and even during the exam, realized that she failed to LISTEN to my daughter, or she would have known the timing of the exam was not right. I called and asked for a GI referral. Instead of giving the referral, Dr. Schillinger took took it upon herself to call my daughter and tell her it was a mistake. We are STILL waiting on this referral. My daughter called the office yesterday at 2pm and asked politely for a referral. What is up with this? To be so callous and uncaring? Please look me up on Yelp so you can understand that it is VERY RARE for me to leave ugly reviews. My daughter was sick through the whole holiday, and is still not getting help. read more

Run for your life! Sure, there are select doctors that are very good at this institution. The main hospital's nurses need to do learn how to put an IV in a patient's hand the first time around, though, rather than using the patient as a pin cushion and letting them freeze to death in pre-op while trying to figure out how to resolve the IV issue. Worse yet, top management and a few physicians at this institution simply do NOT care about their patients. Clearly, they are just all about the money. They don't have a clue how to operate their EMR system and simply don't care if patient intake is accurate. That attitude is frightening, considering the statistics about medical errors being the third leading cause of death in America. Enough said. read more

"Mom, maybe we should go to the emergency room." -- Freaky Friday (2003) How does one really review a hospital experience that goes from an ER visit to a week-long near death situation and really give it 4-stars? I'd like to forget the entire thing happened, but I'm here today because of the great work of the doctors and nurses. It's tough - being in the hospital. You feel miserable. You're never really going to be able to get any sleep. People are constantly in and out of your room. And there is usually one or two of the staff that is less than stellar than the rest of the bunch. However, the majority of the staff was outstanding. I ended up with 3 separate infections and was on constant antibiotics (multiple of them). Because of mistreatment by an urgent care facility, they took a simple bronchitis and turned it into multiple the perfect storm of illnesses. Thanks to the quick diagnosis of Dr. Hargraves in the ER and excellent care by nurses Valery & Elaine, they quickly figured out why I felt so miserable and what all was happening. They admitted me to the hospital within 2 hours of my arrival and told me (and my Mom) to expect to stay awhile. They communicated with us both every step of the way and did a great job explaining everything going on. 6 days later and many nurses and doctors later, I was sent home with detailed after care instructions, prescriptions, follow up appointments with doctors and a feeling that I was going to be OK. Despite my lack of sleep and my desperate desire for my own bed, I knew it was a necessary evil being in the hospital. Thanks to my team of Andrew, Joan, Allyson, Maggie & Molly. read more

Horrible billing service. I was charged for an X-RAY I never had. Brookhaven Ortho office's manager has not removed the charge after weeks of phone calls and messages from me. Horrible billing situation, they admitted to the issue but apparently will not remove the charge. Contacted central Piedmont Billing and they cannot do anything, unless this office drops the charge. read more

I was taken to this piedmont henry emergency room on an ambulance for out of control vomiting , severe nausea , fainting and bad chest pain on Friday at 10pm. The PA Mr. Stern saw me and gave me zofran for the nausea and something for the pain, neither of which gave me any relief. After a couple of hours still vomiting and in pain , he proceeded to tell me that because my vitals were fine he was going to discharge me. I was in visible pain and vomiting in his face. I explained to him how he cant discharge me I wouldn't even be able to make it home. He said it was all in my head and im fine and he will get security to escort me out ... He then leaves the room shouting and cussing in the hallway that im being a problem .. I just wanted to feel like I wasn't dying -i was in shock of his behavior. I was scared to leave in my condition so i called 911 and explained that i was concerned for my health and life but the doctor STERN is refusing to treat me properly , operator said she would handle it with the hospital. PA Stern then comes into my room livid saying IF YOU CALL 911 AGAIN I WILL HAVE YOU ARRESTED FOR FALSELY REPORTING AN EMERGENCY and had security behind him (also looking uncomfortable) and they motioned to me to go with them. I was in shock. The security said that he was sorry for the PAs behavior and that mr stern was ending shift soon to re sign in as a new patient and another doctor would see me and finally treat me . I did so, was finally called to be seen at 11am so 12 hours of uncontrollable vomiting and HIGH blood pressure chest pains because DR STERN has NO business in the medical field he HURTS people does not help As someone with many health concerns who frequently had to be rushed to many emergency rooms, this PA was the worst health care worker ive ever come in contact with. read more

No courtesy to the patient... Today I had an appointment and it was a virtual call. I sat on the line for 30-40 minutes waiting for the doctor to join. After emailing four times and three dropped calls I was told by the receptionist that the physician doesn't do virtual calls for new patients. By the way, the doctor was available to speak but wasn't interested in doing the virtual appointment. My file stated I was a new patient when I made an appointment over a month ago. My time was wasted due to lack of respect & communication. read more

John B. Amos Cancer Center - Dr. Sajid Ahmed and his staff Kim Carroll and Amy are the greatest! They're keeping me alive!

Beware! We were quoted $175 for a COVID test. They took our insurance and billed the insurance company $370! They won't honor their quote of $175 as that is for "uninsured individuals" and we are on the hook for what insurance did not pay- $303. Why are they willing to take $175 from an individual but then bill the insurance company almost $200 more? So, being insured we have to pay more for this test than an uninsured individual. They are obviously price gouging the insurance companies and then passing the costs on to the consumer. They also are not honoring the price quoted by their own employee. The service was not professional, either. Unethical, unprofessional, and shameful. Avoid them at all costs...because it will cost you $wise. read more

My father was admitted into the hospital last Friday with COVID. He didn't have a working phone so I asked one of the ladies at the front to give me his rooms phone number. Before doing so one of the women up made a remark saying "I'm sure your dad is ok." After asking to speak to someone for an update on his condition. It took me two days to finally get in touch with him. To find out multiple numbers I were given to reach my dad or hear of his condition were wrong and his room's phone was not working up util me contacting him on my own. Smh Piedmont needs to improve on its staffs professionalism and communication. read more

This is about an er visit. I had an incredible er physician, dr may, who was kind and competent and considerate, but the remaining staff failed wasbt the best. One nurse, couldn't insert a needle and basically kept stabbing me read more

My doctor scheduled me for a routine CT scan at Fuqua. They called and confirmed my appt, but also requested a payment over the phone, one week in advance. I requested to be billed after my insurance company pays their share and their representative agreed. However, when I arrived at my appt I was told that the patient must pay up front and that they don't go through insurance. They wanted full payment, which I had to charge. The administrator was very firm that they would never go through insurance. If that is so, then why didn't their representative explain that to me over the phone one week before my visit when I could have worked something out? read more

In January 2021, I received a liver while Covid was raging at its fiercest. The entire transplant team treated me with great care and did a fantastic job!My experience was so good, six days later I walked out with my transplant recipient T-shirt on. I've been treated with excellence every time I've been there.If not for their excellent care, I'd be a dead man. read more

It is unfortunate that someone that is a doctor can hear a list of symptoms and choose to do nothing; no research, no probing. If I chose to not look further into something related to my job, I would likely lose my job, but, ironically, a doctor can choose to look the other way when it comes to someone's life and keep their job. When one reports the issue to the Chief of Medicine, he does nothing as well. This is my first experience with Piedmont Medical. I will not pursue any physician in this network. read more

AWFUL customer service. I called and tried to resolve a bill and one representative, a female with a Jamaican accent, was extremely facetious and answered my concerns with biting sarcasm. I called a second time and this representative was worst than the first one. I'm considering leaving Piedmont due to the horrible customer service received. read more

I've tried to talk to someone with Piedmont to discuss my concerns but no returned phone calls. So here goes; my 1st appointment Dr. Talbot was deadpan, hiding behind he computer on wheels. She never just talked with me and didn't even check my reflexes. 2nd appointment to get my Prosaic filled and an RX do I could get massage paid for my insurance. (I have Scoliosis). 1st I waited an hour and no one offered an explanation, just left me sitting there until I went up to the desk. When I finally saw Dr. Talbot she came into the room defensive. She said she had a sick patient and "if it made me feel better she hasn't even gone to the bathroom!" And this wax cutting into her lunch. She then told me that I should only be on an antidepressant for 6 months! "It was not intended to be taken forever". I guess depression heals itself. Even after I told her I needed to be in it she s as I'd "we need to discuss in 6 months your coming off!" Then, she asked whether I had my bone density test. I said I never got information on it. Before she realized, she didn't give it to me she said "You need to call them, they're not going to call you." No apology. Lastly, I have my bone density test. The results were in my chart the same day. I thought, I was fine based on reading. Over a week later later a nurse calls me to say you're in danger of breaking bones. I'm 66 and have never experienced a Dr. like this. read more

My adult daughter was admitted from the ER and was there on the 5th floor for a full week , including Christmas. There were a few exceptional staff members. An RN named Meredith, and a tech named Bianca, were truly amazing. The kitchen staff were absolutely incompetent. 6 times they brought her tomato soup, which is not at compatible with her illness. It took an act of congress to get broth, and she didn't get a lunch at all on christmas eve. The kitchen said that no one had provided them with a "ticket". Her nurse that day was shamelessly uninterested in assisting her in getting the meager meal the Dr. had ordered. The communication between departments was non existent. Do not leave a sick person here unattended. read more

My son went to the ER, presented his insurance card and was later sent a bill as uninsured. When questioned about it, he was sent an updated bill with the insurance adjustments showing. The bill was immediately paid in full. Months later, a collection agency calls and informs him that he owes additional money and wants bank account numbers. He then contacts Piedmont Healthcare and low and behold, there is an additional amount due. According to customer service, the insurance company reprocessed the claim. No updated statement was ever sent from Piedmont showing any balance due after the first updated statement was sent. And just to add insult to injury, the PA that saw him the day he went in, totally misdiagnosed his condition. Bad experience ALL around! read more

I worked at this hospital for almost 18 years (half my life because I am now 36), and I am extremely proud to say I do not work there any more. I worked as a telemetry tech, and was the one who oriented the new employees as they got hired. The management and HR department are the absolute worse people to deal with. Unless you're a doctor or RN, they treat the other staff like scum. The managers/ supervisors have such a high turnover, and after 18 years I can see why. I don't know if all the other Piedmont Hospital locations are like the one in Atlanta, but please research before ever putting your time at this location. I am so much happier and not stressed after they deciding to let me go 2 weeks before I gave them my resignation letter in which I gave them a 30 day notice I was leaving. On a good note, the coworkers I worked with were the absolute best. I still keep in touch with many of them. read more