[[HIGHLIGHT]]The office "manager", Samantha, was very inconsiderate in her response to my initial interest form.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She clearly has no idea how to respond appropriately to potential clients dealing with mental health issues.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Despite messages left both online and via their telephone message system I never received a response from whomever oversees this business.[[ENDHIGHLIGHT]] read more

Expert in Field, yes. [[HIGHLIGHT]]Willingness to do collaborative patient/doc conversations with my hub, the patient- no![[ENDHIGHLIGHT]] After a year of 13 visits, 15 med changes , and frustrations to include medicine induced "Parkinsonism" I became my hub advocate- meds drastically changed and will Be having a 2nd option. Insurance is the issue at this point- we asked for 2nd opinion with gal in practice I researched and felt would be a good "fit". But was told no. Weird!!!!!! read more

I had a very disappointing experience at Piedmont Psychiatric Services. [[HIGHLIGHT]]The lady at the front desk was rude and dismissive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is the second time I've left feeling like I was being treated as if I were lying instead of being treated with respect as a patient.[[ENDHIGHLIGHT]] Customer service and communication with patients should be handled with much more professionalism and empathy. [[HIGHLIGHT]]Unfortunately, this experience made me feel uncomfortable and unwelcome.[[ENDHIGHLIGHT]] read more

Yes, have been a patient for greater than 10 years. I have no complaints in 10 years . [[HIGHLIGHT]]Office staff friendly[[ENDHIGHLIGHT]] .Doctors outstanding. My care has been outstanding. I received care for bipolar disorder. Joey Friddle has been my provider and he is professional and really cares about his patience read more

[[HIGHLIGHT]]I had a very disappointing and frustrating experience here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I scheduled an appointment specifically to continue my existing prescription, and I made sure they had my medical records before the visit.[[ENDHIGHLIGHT]] After paying and sitting down for barely 10 minutes, I was told they couldn't prescribe the medication I had been taking--even though this could have easily been disclosed before the appointment. Instead, they tried to switch me to something entirely different, without considering the stability I had with my current medication. I left the appointment without the help I came for, out of money, and still needing to find another provider to get the care I actually need. It felt more like a bait-and-switch than actual medical care. Be cautious before going here--especially if you're trying to maintain a specific treatment plan. I would find someplace else! read more

I have never felt worse after a mental health appointment in my entire life. I went in vulnerable and seeking help; I left feeling humiliated, dismissed, and far more hopeless than when I arrived.[[HIGHLIGHT]]The clinician I saw was openly condescending, lacked even basic warmth, and displayed zero empathy for the very conditions they are supposedly trained to treat.[[ENDHIGHLIGHT]] Compassion is not optional in mental health care--it is the foundation. When it's missing, real harm is done. This provider is clearly in the wrong profession and should not be treating patients in crisis.I never write reviews, but I am posting this one because no one else should walk out of an appointment here feeling worse--sometimes much worse--because of how they were treated. I know there are competent, caring providers at this practice, but the one I saw is dangerously unfit. I would never recommend them to anyone--ever.This practice needs immediate oversight and evaluation of its providers. Patients deserve better than this. read more

[[HIGHLIGHT]]Wonderful staff who really want to help.[[ENDHIGHLIGHT]] Carrie is very knowledgeable about how trauma impacts women's lives. Highly recommend. read more

I had been seeing Dr Smith for 2 years here. There were countless last minute cancellations from him in addition to having to wait online for 20 minutes because he was late. [[HIGHLIGHT]]They eventually told me he was undergoing Cancer Treatments which I wish they had mentioned in the beginning so I wouldn't have been so put out about this.[[ENDHIGHLIGHT]] I am not heartless. But they are! Dr Smith understands that since he was treating me for adhd, I have issues with keeping appointments straight. I missed one online appointment and his office charged me. When I finally spoke to Dr smith, he said he would never charge a first time missed appointment fee and had it waived. [[HIGHLIGHT]]I have been back and forth with their billing department who was not very nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Neither is the woman who runs the office, she is the worst![[ENDHIGHLIGHT]] I was running 10 minutes late and called them from my car to let them know because I had to make an appearance for my insurance. I walked in the door right at the 10 minute Mark and by the time I sat down after being checked in they said I was one minute late and that I would have to go back home. [[HIGHLIGHT]]I told them to let Dr Smith know I was there and they told me I could not speak to him.[[ENDHIGHLIGHT]] Because of the previous issue I had with them about the missed appointment, I did not believe that he would do that, knowing that I just got over a nervous breakdown which surprisingly, he didn't seem very concerned about when I told him. [[HIGHLIGHT]]I said I would sit down and wait for him and the office manager told me she would call the police if I didn't leave.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've never been treated so poorly in my entire life![[ENDHIGHLIGHT]] I don't know if Dr Smith knows how his psychiatric clients are being treated but I wonder how many have gone home and committed suicide because of this. This is not the way you talk to people who need psychiatric help! I hope that no one ever books with this office or Dr smith, Who never contacted me to see if I was okay. [[HIGHLIGHT]]A week or so later, I got an unsigned letter from their office telling me I have been let go of their services. They didn't even have the guts to sign it![[ENDHIGHLIGHT]] Please don't even consider going to this place!! read more

Unkind, rude, unempathetic billing staff. I tolerated coming to this office for 4 years because my daughter needed to talk to a therapist. However, few months ago, her therapist was leaving the office and we also have to change insurance because my husband recently retired. So we have to find a new office for my daughter. Next thing I know, I got a bill from their office for a $107.80 for a no show to see the new therapist that they assigned for my daughter. I called and left a message and the billing person woman was so rude and unkind and proceeded to tell me that they could've charged me double because my daughter was supposedly also scheduled to see the psychiatrist that day. I have no idea about this since the last time they told us that they don't accept our new insurance so, I figured all future appointments was canceled. Well, apparently not! No good! Stay away from this office! read more

Dr. Smith is an extremely talented and competent Psychiatrist. I've been seeing him for several years. He has helped me to understand my anxiety and agoraphobia and he is very compassionate and he definitely listens. He is not a counselor- I think some of these reviews are coming from people that misunderstand the differences between a Psychiatrist, Psychologist and Counselor. I highly recommend Dr. Smith. read more

Beware of the referrals office which you will have to deal with before ever even meeting a dr. Ask too many questions when they contradict themselves on why your referral hasn't been processed yet and they'll just tell you it was refused and to find somewhere else to go. Patients shouldn't be left crying and feeling personally victimized for trying their hardest to advocate for themselves and seek help in a timely manor. read more

The actual counselor was good but their policy is that you can only have 2 appointments on the calendar at a time. It means that you will see the counselor once a month because they book out one month to 6 weeks. It is truly ridiculous. They have too many clients and are not serving them well. If you only need to be seen once a month, this place may work for you. I tried to voice my concerns and was totally blown off. read more

the most unprofessional scheduler. Won't call you back. Finally got an email saying they won't see me after a month of trying with a referral. Good luck, but don't waste your time. Yes, I have good insurance. They just don't want the business or don't care that we wouldn't contact them if we didn't need someone to help. Never will I contact them again for an appointment. Did I mention I used to be a patient. Doesn't matter read more

I have been going here for close to 15 years. Everyone has polite and helpful. They are very professional, they don't take up your time or yours chit chattering. I feel that they help a lot of clients and to serve us as needed they want to be sure they are able to help all their clients. I am asked every time I go how I was feeling, and given the opportunity to talk. I Kam very happy with my doctor. I see Dr. Jeffery Smith. read more

I too am embarrassed to even give 1 star. The only reason I'm giving one star is because of Dr. Friddle.But the office staffAndBusiness Is awful stay away!I was extremely sick and they could care less. A bill didn't get paid on time and they dropped me. No care for their patients. I even offered to pay immediately and they refused. I need Dr. Friddle and was bullied on the phone by the office staff multiple times. I was not even allowed to talk to him. They don't return phone calls and is a pathetic uncomfortabilty when dealing with them in the presence. If you cared about your patients you would understand, especially when they are surviving a bad epidemic, some compassion and support. I am very involved in the community n will never forget the way I have been treated. Stay away! read more

I was a client for 10 years and I was very happy with my therapist, he was very good. Unfortunately their business office is not good. You better make absolutely sure you don't have any balance at all or they will discharge you with no warning. I was discharged right after my mother died over 50 dollars. Pretty disgusting when you go to them for mental health issues! read more

Do not go here. This place is cold, impersonal and unprofessional. The doctor cares only about selling his books. An embarrassment of a practice. read more

I agree with the other gentleman. It is a cold, unfeeling place where, at least my Psychiatrist, wants to just issue Rx and then get you out of his sight. My Psychologist/Counselor there is unrelatable and difficult to stimulate in meaning conversation. Judgemental at times. read more

0/0 Stars... Very poor service.. slow service.. poor automation answering machine.. poor psychiatrists and diagnosed quickly with little information... deserves no patients. read more