I'm writing this review out of genuine concern, not anger. I recently tried to help my grandmother access psychiatric care through iTrust Wellness. She is an older adult currently dealing with serious mental health challenges, including paranoia about her personal information being accessed online. She is also not tech-savvy and is in no condition to navigate online forms or self-referral systems on her own. I called simply to schedule an appointment for her. I was not asking for medical information, diagnoses, or records. I was told--repeatedly--that due to HIPAA, I could not schedule the appointment and that everything had to be done online through a self-referral form. This was extremely distressing, given her condition. What was most concerning is that even after her primary care physician's office called directly, the response was the same: go online, fill out the form. There was no attempt to problem-solve, offer accommodations, or meet her where she is. This left me wondering: how many elderly or vulnerable patients are unable to get care simply because they can't use the internet or are afraid to? Mental health care should be accessible, especially for seniors. Compassion and flexibility matter just as much as policies. Unfortunately, this experience felt rigid and impersonal at a time when care and understanding were desperately needed. I truly hope iTrust Wellness reconsiders how it supports older adults and families trying to help them. read more

I've recently started going here and have been seeing Stephanie Mancecor. I can't express how good this experience has been! She is a great listener and has genuine empathy for her patients. She was able to pinpoint my issues and treat them appropriately and successfully! read more

They rescheduled me twice now I've been waiting for my appointment for 2 months. This time they sent me a text cancelling and asking to reschedule me 4 hours before my appointment. I changed my whole day up for this second appointment. That's very inconvenient Hard to get a hold of by phone. Lots of miscommunication Everything seems like it's in disarray lol It's like they try to be a real facility but they aren't quite there yet. ‍ read more

I have had such a great experience with Stephanie at iTrust Wellness. I have been struggling with adhd, anxiety and depression for many years now. I've found when i have gone to other providers, I was being judged or not taken seriously. ADHD has a stigma around it and I often felt not heard. When I met with Stephanie for the first time, she was so sweet and understanding of the struggles that I face. She makes sure I am heard and has truly changed my life with medicating me correctly and making sure that I am doing well in my journey. My quality of life has improved dramatically since meeting with her. I even talked to her about other health issues I was having not related to mental health and she always makes sure to check up on me and see how I'm doing with those issues. She is a psychiatrist that truly cares about her patients. Also, the rest of the staff is always so friendly and welcoming every time I step into the door. I would 1000% recommend iTrust Wellness to anyone who struggles with mental health. read more

5 stars is Never enough for the Wonderful team at iTrust I have been a client for several years now and in a World where it seems like you wait on hold to speak with someone that doesn't really care about you the fabulous team at iTrust wellness group Always responds immediately and treats me like Family !! read more

# 1 in caring for their patients. The staff and providers take time with you and listers. Steve is awesome, he understands me and listens. read more

my clinician was an indian lady. she was nice but she judged me for being an addict in recovery. she told me she would not prescribed medication to help my addiction issues even tho my friends got this same medicine from itrust. i asked her to only prescribe azstarys as it was an adhd medication that could not be abused as it only works after swallowing it. she didnt listen to me and gave me medicine i asked not to be on. however i needed help for my adhd so i took the risk and picked it up at the pharmacy. overall i do not recommend itrust welness read more

I went to the Haywood Road location of iTrust Wellness Group. My experience here wasn't great. I went for a few months and they drug tested me almost every time even though I've never had any issues with drugs. My psychiatrist told me that she wouldn't prescribe my medicine if I ever used marijuana or anything. I thought this was odd considering I never had marijuana in my system, and telling me you won't prescribe me medication I need to have to be able to function if I have any marijuana in my system is a little strange to me because I've never heard of a psychiatrist doing that. Also, they are super hard to communicate with. I called, emailed, texted, and wouldn't get a response for days and weeks sometimes on things that were very urgent- like my medication being out of stock at certain pharmacies and needing it switched to a different pharmacy asap and them never getting back to me. You also can't message your psychiatrist directly, you have to talk to receptionists who tell you they will relay your message but sometimes I'm not sure if they even do. To even talk to your psychiatrist for 2 minutes if you have a question- you have to make an appointment, which isn't always ideal if you have a copay like I do. I stopped going here and started going elsewhere which has been a lot better. I can message my psychiatrist directly and she seems genuinely interested in my life. She also has never drug tested me and said she has heard multiple of her clients having issues with iTrust. I don't recommend this place. read more

Being new to town a couple years ago. finding a place like ITrust was a bit overwhelming, especially a place I felt comfortable and my needs were met. Dr Krozer and his staff are all extremely kind, helpful, and make you feel welcome. Dr Krozer explains everything very thoroughly when discussing possible routes to take when addressing certain issues, and is personable throughout the visit, showing interest in my well being and how I am doing. All around great staff that are always available if needed between appointments. I lucked out finding them, and wouldn't go anywhere else. Like Comment Share read more

awful at getting back and beyond rude when they do , first dr over prescribed me meds and I ended up in the hospital and the other accused me of faking needing time off because I didn't stay home alone with no power during the hurricane with suicidal thoughts , save your self and get a real Dr read more

This place is the worst Mental Health place. Only been to see one doctor. He is good. The support staff is the worst. They send email and don't sign it. Send a check and don't sign it. Overcharge you. Don't go here. Run read more

Although got me in quickly we're Not upfront that person to speak with are seen seperate and may not Happen and then tell you you have to go elsewhere for other person. Then bill was for longer than appointment on 2 appointments sent to insurance with no response when asked and not comfortable with short visit although billed for longer to insurance and demanding methods. read more

Excellent care providers here, who will advocate for you every step of the way. The check-in process is thorough, easy, and wait times are minimal. Billing and insurance are transparent and easy to understand. Both office staff and my physician gone to bat for me with insurance companies, and helped me figure out lower fees and affordable meds when I had no insurance. They look at the whole picture--physical, mental, emotional, situational--and fully investigate potential root causes. NP Naumann did not give up on finding the cause of my treatment-resistant depression. After 21 years of struggling with medications not working, he helped me find the cause and explained thoroughly so I could understand. Good people here, I am very grateful for them. Highly recommend this practice. read more

I started nursing school at the beginning of 2021 and had no clue where to start with my journey with my ADHD. I feel like trying to find a great psychiatrist can be overwhelming at times especially when you have no idea where to start. Dr. Deane at iTrust Wellness walks alongside with me during my journey and I couldn't be more grateful. She makes me feel like I am not just a patient but an important person. I feel like we work together on every aspect so that I can understand myself and my diagnosis instead of feeling alone and confused. I couldn't be more proud of myself for taking the first step and after that, my diagnosis and my life makes much more sense with the help of Dr. Deane. If you feel like you don't know where to start, making an appointment with iTrust Wellness is a great place to start. The staff is SO accommodating with you. They are so easy to get into contact with via email, text, and over the phone with fast and helpful responses. They even helped me with figuring out payments since I am a broke college student! I can't say enough good things about iTrust! I hope this encourages someone who doesn't know where to start :-) read more