We just love our pier!
After years of low Great Lakes water levels, last year on Green Bay my husband and I decided the trend was changing and there was enough water to finally justify a pier. We thought the design of this product really clever and liked the way it could be put in and out easily, by one or two people, as my husband and I have crazy busy lives and it is hard to even find time to hire people to do things sometimes! Both of us grew up on small lakes and the chore of putting in and removing heavy wood piers had pretty much burned us out, so it was not something we necessarily were anxious on getting for our bayfront home, especially since it would require quite a long span before effectively getting to a depth that boats could be launched. But our next door neighbors-- who are younger and stronger than us and have two large, strapping, athletic sons-- had just put up a pier and we had "pier envy"(!), so we decided after much research to try this one.
Ordering, design, and delivery were prompt and painless, as Carl was very responsive both by email and phone. He listened to what I wanted, the "look" I wanted to achieve, and gave good advice but was not at all pushy.
On date of delivery, we had Nate show us how we could do it ourselves when he installed and he did a gorgeous job. I had no problem handling the pieces myself, and could handle the install completely alone if I had to. Removing the pier alone was a breeze, and after storing overwinter there was nothing that was warped, stuck, or difficult to adjust the next season.
Putting it together is kind of fun, actually.
Besides being a great engineered design and quality materials, Carl stands behind his product and goes above and beyond the call of duty to please and to respond to difficulties. Because we didn't appreciate the fury of the storms and variation of the water levels depending on wind direction and storm surges, we did not initially design our pier to be high enough above the water at certain times, so we did have some initial problems to work out. After a storm that turned our neighbor's traditional pier into twisted wreckage, we had about a 2 foot lateral shift, but no bending or damage, which Carl responded by getting Nate out with three screw in anchor posts, which completely solved any future movement, no matter how much it was pounded by weather. We had several instances where water levels and strong surf overflowed the height of the pier, eventually causing a few of the platforms to work themselves loose and in some cases, float off to wash ashore. These are serious forces at work and it is a testament to the robustness of the system that it could take such a beating, and nothing was ever damaged or unable to fit back in place. Even though we had found a way to supplement the clip system for these unusual seiche episodes, and avoid this problem in the future, Carl replaced ALL our posts to longer ones (free of charge)this year to make sure we were absolutely worry free. He didn't have to do that, and frankly, he could have just said we were nuts to put a pier in a body of water so large and unpredictable as the bay of Green Bay, but he has faith in his product and views problems as challenges, so I'm impressed and a true believer in both his product and business model and heartily would recommend it to others. read more