We bought a Commodore Home through Pierce in Billings in 2016. There have been a few minor issues which Pierce took care of immediately. We had a huge hailstorm last summer that destroyed our roof, windows and porch railings. In reviewing floor plans because of the storm, my husband found that one of the bathroom vents had not been installed, which explained why we were getting sewage like odors in the house. As soon as we told Pierce about this, a crew came out and fixed the problem despite the fact that Pierce no longer carries the Commodores. In addition, they were very helpful in obtaining the railings and windows which can only be gotten from the factory. We would like to point out Keip Vigus was especially helpful. We would highly recommend Pierce for their great customer service and living up to their word about their warranties. Tony and Rose Basko, Thermopolis, WY read more

I was looking for a single-wide trailer to buy to make a home for my son, plus, buying a trailer, for me was cheaper than renting an apartment in Billings. The first time I went to look at Pierce out by Zoo Drive, there was a female salesperson who said she wouldn't be able to accommodate our price range I think her exact words were "Oh, I don't think we'll be able to do anything for you," I was treated like an inconvenience. I checked Pierce off the list and found the floor-plan I wanted at Montana Modular (a wonderful sister-company to Pierce). The trailer I bought ended up being the exact on I wanted sitting on Pierce's lot. - I gave the bad experience the benefit of the doubt at first, I didn't want to let one bad apple (the original salesperson at Pierce) ruin the whole bunch (Pierce homes). The truth, sadly though, is that I wish I would have bought a home elsewhere. I bought my home over a year ago off the lot and the company has yet to complete repairs and complete projects that should have been done before the lights were even turned on. It has been a struggle to have repairs even looked at by Pierce, but here are a few examples: a repair-man directly from Pierce home's staff spray painted my ceiling fan to cover flaws, but the problem with that is that my few-month old son was in the same room while fumes were left free in the air, not to mention that I was cooking at the time this happened. There are things called hurricane tie-downs that should have been complete before the siding went up - I called Lana with Peirce homes and told her (after leaving more messages that I can count) that this was still unfinished. Lana is to coordinate repairs between the home-owner and the people hired to do the repairs. I finally sent her an email with all the unfinished repairs (Hurricane tie-downs, cracked ceiling (in several rooms) electrical outlets improperly installed, damaged trim, screen door missing parts, missing bath-tub accessories, leaking kitchen sink-after less than desirable counter-top "repair", loose and creaking air vent ducks, a front door that has never closed properly, unfinished removal of auxiliary parts designed for moving the home, and a broken oven (that I was told wasn't Peirce's problem)). After reading all this you may have thought to yourself okay, timely process for repairs (over a year) and a few disagreeable employees. I wish that were case, but it's not. If you're considering buying a home from Pierce in Billings, you may want to think twice - I wish I had been warned. My last contact with trying to coordinate the last of the repairs I was told in January and I quote, "Don't expect anything until late February, early March." Pierce homes in Billings offers just plain bad customer service, which doesn't see their customers as people, but dollar signs. Shame on you Pierce! read more