Worst one I've been too so far. I used to work for this store (not this one in particular but a Pagoda in a different location) and my store was always ran very nicely. WHen you walk into this one I expected something great because it's in an actual store it's not a dinky little kiosk. But was I surprised all the girls were on their cell phones and acted as though no one was in the store. The store is set up horribly, everything felt so cramped even though it was in a store. The kiosk is much better than the actual store. When I was in a little girl was sitting in the piercing chair and they told her they couldn't pierce both her ears at the same time because they weren't allowed to, um? You are allowed to this child was 5 and that is the best way to do it at that age. Lazy employees. Unhelpful too. They also allow their friends to go behind the counter and just it was horrible. The jewelry was falling off in most places, and some of them don't have any clue about the jewelry they are selling. read more

I went here originally to get a bar but was told they didn't do those type of piercings there. However, the lady behind the desk was very helpful in telling me where the closest tattoo shop was to help me. Nonetheless, I got a set of piercings on my upper-upper lobes. I've had my ears pierced before and it hurt a bit with the piercing gun, but personally I think it depends on the person and where they were pierced. The lady doing my piercings was very kind and made sure my ears were marked to my liking. She gave me the option of hearing her count to three or just randomly doing it. I told her whichever she preferred, the piercing process was effortless and didn't take more than a minute. The staff made sure I knew to clean my ears after and were very kind. Just a heads up, Piercing Pagoda charges for the earrings and $2.99 for the solution, NOT the piercing itself. I will be coming back to get my ears pierced to my liking. read more

We recently got our little one's ears pierced at the Piercing Pagoda at Cross Creek Mall. I saw the previous negative review and was anxious about going here. They must have made big changes since because we had a really good experience. We tried some tattoo/piercing places around the area but they needed (at least) verbal consent from the one getting pierced. I can understand how that would be preferable. I had wanted to get her ears pierced before 1 year because I can clean it for her and she wouldn't remember. The babe did a great job and cried mostly because she had to sit still. She stopped crying as soon as she was held standing up. First of all, it is an individual shop and not a kiosk. It's not a big store but I think it is laid out thoughtfully. The piercing is done near the back of the store for privacy. They had two associates so that both ears could be done at the same time. They had a lot of options for earrings and free piercing with purchase. They had reasonable forms to read and sign. It was clean and they put on new gloves (after asking about latex allergies). She cleaned the babe's earlobes a few times and pretty thoroughly because of all the squirming. She marked the ears really well and made sure we were pleased with the placement. She directed us on how to hold her for the best result. Overall, a not so fun experience made better by very professional and courteous associates in a nice store. read more

Terrible customer service. Me and my boyfriend went to this location yesterday evening no one said anything to us at all not hold one minute absolutely nothing. We left came back same thing. They need new employees. They lost a sale. We actually intended on making a purchase. read more

Just got my 5 year olds ears pierced! I read the negatives but this place is obviously different now. It was a great experience. The women were great with my daughter, talking to her and making her feel comfortable. They took the time to mark her ears and make sure it looked perfect then they did them at the same time and made sure she was ok and offered her a lollipop. The best part was they asked me about history of allergies to certain metals for me and her, to pick the best starter which is great since I'm allergic to gold and just in case they said we should avoid gold. Great experience! read more