Have been going here for years and have always had an excellent experience! Wonderful TTG selection and a great assortment of paints at good price! Have always had a friendly and helpful experience while here! read more

Im not sure if they are wanting business or not but I'm trying to fix my RC car and instead of helping me out the person at the front told me i should look on amazon. He Didn't even try to give me something to try and use or any ideas to try and help. Part of the job is educating the customer. Not saying "nope everything is pretty brand specific" and sending me to amazon. The only reason someone would come in to a shop instead of using youtube/amazon is to get help from an actual human. And with the lack of customer service i just received I'm not shocked hobby stores are going out of business. DO BETTER read more

Great place, best store around the triangle. You can spend hrs in here, don't let the small building fool you, so many crafts, model cars, kids toys and crafts +++. The best craft store around! read more

Wow! The reviews are completely the opposite of the experience I had at Hobby Town. I was greeted at the door, and was help by multiple employees throughout my time in the store. All the employees were friendly and helpful. If I lived in Fayetteville this would be my regular stop for my RC car needs. read more

Horrible customer service, rude female and make employee that were working today. The guy decided to make a phone call in the store was yelling and screaming at whoever he was on the phone with, nasty store, horrible customer service, best as vice I can give us not come here for anything. read more

Customer service is below par. Make sure you have the right parts/battery before you leave or else it will result in a return trip as they do not ship parts/batteries to customers even when the employee made the error. read more

Staff is knowledgeable on all their items. They are always helpful when i bring in my broken rc and dont know what part i need. They have multiple replacement companies from cheap to high end. Honestly one of my favorite places to go for myself and the kids. They hold tournaments as well. You will not be disappointed coming here. read more

Extremely friendly and helpful staff. Very active in the hobby community. I have been helped by Greg and Darrin many times over. I've gone there for things ranging from Warhammer to model rockets and I must reiterate how knowledgeable, friendly and not pushy the staff is. read more

Went to buy 2 Warhammer boxes, one had a discount sticker on it, i was told to pay full price on one because they had 2 , wont be going there anymore worst service ever, better off going to Gamer Guild in spring lakes or the warhammer store near skybo read more

First time visiting this story, a Warhammer competition brought us to this location. Very impressed with the assortment of RC vehicles ranging in skill from beginner to experienced. Prices seem very reasonable on the products they have. Observed the staff with many customers throughout the day, they seemed very polite and helpful. This location seems to be a hot spot for hobby related items and I believe their customer service brings customers in. Great place to visit and would recommend others do the same. read more

I visited HobbyTown on Oct 9th, in which my husband had went the day before and was helped by the owners daughter, whom he said didn't care if she got your business or not, he purchased a car for my daughter anyway. We visited the store on the 9th to buy an additional battery. My daughter and I went in after my husband so he was already at the register speaking with the owners daughter again. My daughter and I walked in and went to the first aisle of the store and was looking at a cardboard castle. We were in the store less than a minute if that and my daughter grabs me and is trying to get in front of me, in which I looked and a dog was standing there licking her in her face. I grabbed up my 3 year old nephew and took my daughter in which I moved her away, not knowing at the time when I went to grab my nephew the dog had jumped on her. Needless to say this dog was well over a 100 pounds. I hollered across the store and said whose dog is this in which the owners daughter looked at me like I was stupid and said my dads dog. I hollered again and said please get this dog away from us. The owner walked up and said oo I'm sorry that's my dog, he loves people and children, he's fine!!! At this point, I went on to find the battery we had went inside for because I was upset. The dog continued to follow us around in the store and kept bumping into us. I asked at least three times for the owner to get his dog in which HE DID NOT AND KEPT GRINNING OF HOW KIND AND ADORABLE HIS DOG WAS!! My daughter said mom please lets go, and she's 7, the dog scratched me when we walked in the store. She had two scratches down the side of her face and four scratches down her chest. My husband found the owner again and showed him what happened, the owner Gregory Steiner, at the point decided he would take the dog and put the dog up to let us at this point shop but I told him there was nothing at his store I needed and we proceeded to leave. I walked outside and called 911 and informed them of the incident. I was informed that an officer was on the way and that if they tried to leave with the dog that I needed to call 911 and inform them of what vehicle the dog was being taken away in. Of course not even two minutes later, the daughter and another part time worker came out of the store with the dog and loaded the dog up. I called 911 to let them know that they were leaving with the dog and the part time worker jumped out of the Ford Explorer and started after me in the parking lot, the daughter then jumped out and informed me of how ignorant and stupid I was that I would even be upset that my daughter was scratched. She informed me that if I didn't want my daughter or anyone bothered by their dog, I shouldn't have visited their store. The owner at that point came out of the store and informed to leave immediately with the dog because he did not want his dog investigated by the police or animal control. After this, the officers came up and I informed them of what happened, the owner lied to the cops and told them that the dog jumped on my daughter because my daughter was playing with the dog. I then said please show your tapes, because no one played with your dog. We were not even aware that the dog was in the store until he was in my child's face. He said Oo I will pay for doctors bills but then once again blamed it on my seven year old child. Animal control came out and said oo well your daughter wasn't bitten and isn't bleeding but yet never once even looked at my daughter. I have no idea if this dog is current on its vaccinations, if the dog is registered to be in Fayetteville, NC, there are no signs on the doors or windows saying that he has a dog inside of the store or beware of dog. He told the officers that it wasn't a service dog. I called the corporate office of HobbyTown and was told that they do indeed own five stores. They can have this dog in any of their stores and their is no punishment for you or your child being harassed or jumped on by their animals. The owners have their family working there and I asked for the cameras to be pulled so they could see where the daughter was screaming in the parking lot and the gentlemen coming out of the Explorer hollering at me and coming toward me until he seen my husband and at that point decided to walk back into the store. They do not have to show their tapes either. Please be aware of the dangers you are in when you visit the stores owned by Gregory and Sharon Steiner and their locations. Please also know that at this point, I still have no information on the details of this dog. My daughter went to school for three days after this accident with scratches down her face and her chest, in which it is the 13th and one scratch is still showing down her chest. Beware visiting these stores and if you do, please if possible hold your children and ask before going in if they have animals and yes this is a military veteran he speaks so highly of being. read more

I've been to this store 4 times the first time my wife and brother in law bought a total of $850 worth of traxxas rc cars and were sold the wrong batteries. They would not exchange them for the correct batteries even thou we went back the very next day. The second time I went in I was looking for parts for my traxxas rustler vxl and the older lady picked up my car flipped it over and just dropped it on the new body that I had just put on. I paid $60 just for the body and she showed no respect for my property. I asked for a part and gave her the part number that I needed and it turned into a 20 minute ordeal that I was wrong and that I didn't need the part that I was asking for. At this point I was mad and told her just to get the part I would pay and be on my way. The third time I went in I was looking for another part for my rc and I was talking to someone in the store meanwhile one of the guys that work there started yelling across the store asking me my name so he could cash me out. I told him that I wasn't ready to be cashed out that I was talking with an off duty employee that worked there about some other rc's that I had and asked him if his mother taught him any manners that he was interrupting our conversation I was about to buy some parts that the other guy recommended but with the employee being rude I just went home and ordered the part off the internet. And last but not least. The fourth time I went into the store Friday I was looking for marine grease for my traxxas catamaran and a motor mount there were no issues that day but they didn't have my part in stock and was told that they could order it and it would be in next Thursday "today" when I called to see if the part had came in they said that they couldn't get it but they would reorder the part and it would be another week before they could get it in because traxxas was out of stock so I called traxxas and asked if it was true that they were out of stock. The traxxas representative said that they did have them in stock but were in short supply that dealers couldn't order them only online orders straight thru the traxxas website. With that being said why didn't they employee at toy town inform me of this ? This has got to be the worst retail store and definitely the worst customer relations I have ever seen !!!! read more