I've known this jewelry shore many many years - always friendly and cared for environment. I've…read moreboth bought and sold my jewels and he is my first stop when shopping for all sparkly things!!!!!

Bought my wedding rings here and work was exemplary - second to none. When my wife's heirloom…read morenecklace broke, they repaired it stronger. No matter if I'm spending $2000 or $40 they are friendly, accepting, respectful and knowledgeable - they even laugh at my attempts to tell a "good" Dad joke. I had ideas of the perfect rings for my wife and many were cost prohibitive but he gave me encouragement and tempered this with sound, realistic advice. I have met many jewelers but few are as genuine as he is. We are very lucky to have him in South Glens Falls.

Brought my great grandmother 's ring to get fixed. They were great and helped us pay it off over…read moretime. Then, they helped us fix the prongs and also are patient with me with my paranoia about my ring! I also purchased my wedding band from here, and a consultant helped me and was very patient! They even gave me a discount. I recommend Louis' to everyone and will go back to purchase more in the future

Brought my brand new watch (graduation present from my family) here to have a few links taken out…read more The lady took it to the back for 20 mins and then brought it back saying they didn't have the right tool. So she spent the whole time hacking away at it with the wrong tool. She ended up damaging and heavily scratching two links without my knowledge and gave it back in the box without telling me. I should have inspected before leaving the store, just didn't think they'd be the type to try and cover something up so unprofessionally. DO NOT take anything here for repair. Staff is incompetent, inexperienced and will damage your pieces.

My new and only jeweler…read more After months of being ghosted and led on by other jewelers in the area, my grandmother recommended this store. She raved about how friendly and welcoming the environment and staff was during her visit to get her rings cleaned. I walked in and was immediately greeted by everyone working. Sierra showed me what they had for engagement rings and was very upfront about prices and timelines to get it back to me. She was able to get me the ring I wanted with the diamond I wanted all within my time frame (of about a week) within my budget. We even made a secret code through text so if she texted me and my girlfriend saw it she wouldn't suspect a thing. When I came in to pick up the ring she recognized me instantly, and wanted to hear about my plan to propose. She is 100% there to help people. After the proposal, I came in to get the ring sized up, and brought my (now) fiancé, Sierra and Jenn brought the excitement and celebrated with both of us. Finally I came to pick up the ring today and even though they had a few other customers in the store Sierra still took the time to yell over "Hey Deven!" when I came in. Jenn also took the time to help me get sized for a ring in the future. (Which I plan to purchase from them!) I can't recommend this store enough. They really take care of you there and treat you like a close friend. I live down in Malta and will gladly make the trip up every time for any jewelry needs that I have. Thank you to everyone on the team who made my experiences great!

From the owner: New York's trusted jeweler for fine jewelry, engagement rings, and luxury timepieces. Family-owned…read moresince 1980 with personalized service and expert jewelers.

My daughter bought a $300 pair of pearl and gold earrings for my wife for Christmas. We were…read moregetting ready to go out the dinner a few days later for New Years and my wife put these in for the first time. We didn't even get out the door and the post on one of them fell off! I called Zales a couple days later and they said to bring them into the store. I explained that the closest store was a 90 minute drive to get there. The guy I spoke to said he'd make a note of the issue and to bring them in when we could. Honestly it was about a month later that we were able to get down there. Once there they acted like it was the first time they had heard of the issue and mentioned that they were now out of warranty. I explained again that they were a gift and we wanted them repaired or replaced. They boxed them up and sent them out. The manager said they should be able to help somehow. A month later the store called saying the earrings were in and to come pick them up. So we drove the 90 minutes down the following day and when we got there we were told that they were not in the store yet! It took the manager about 20 minutes to figure out that they were still at the repair shop and that the earring could not be repaired. About a week later we received another call from them saying the earrings were in. I had to ask if they were certain because this would be a third trip down there. Once there they gave us the earrings and were discussing amongst themselves as to whether they should charge us for the shipping cost. I just about went through the roof. No apologies, no offer to replace the defective earring, nothing.... I'd give this Zero stars if I could. We'll never spend another dime at Zales and neither will our friends and family.

My husband purchased my engagement ring along with warranty in July 2015. The agreement is to have…read moreit "cleaned and inspected" every 6 months. July of 2018 I went in for my routine cleaning and inspection and the lady noticed one of the four big prongs was missing. Not a huge deal, send it out and get it back 3 weeks later..... January 2019 my husband brings it in, man signs the paperwork saying all is great and sends my husband on his way. Later that night as I'm looking at my ring I notice that again a prong is missing. First of all, why am I loosing prongs? More importantly HOW did the man not realize? I called the store, he was very apologetic and told me to bring it back up. The ring now gets placed into an envelope with strangers jewelry and is sent away for another 3 weeks. I receive a call that my ring has arrived with the prong fixed and I can come pick it up at my convenience. ONE HOUR after I picked up my "fixed" ring i noticed that a small diamond is MISSING! I skipped the phone call this time, drove up to the store and requested to speak to the manager. This woman comes out from the back and tells me I must have lost the diamond in the last hour because it "only takes a split second to lose a diamond." In my own stupidity I send it out AGAIN. When it comes back 3 weeks later I enter the store tell the man at the counter I will be bringing the ring to someone I can trust to have it looked at. Let's just say Zales has replaced my diamond with a TLB (top light brown) diamond. It sticks out and doesn't match the rest of my ring. At this point I am absolutely disgusted with this business. I have called the customer support since February and still can't get in touch with district manager. I will never spend another penny at Zales or any of their sister stores. They should be absolutely ashamed of themselves. If only 0 stars was an option....

I have been buying jewelry from Rick since the mid 90's. I have a few big ticket items. He has…read morealways been nice, knowledgeable and friendly. Good prices and can make you anything. I have also been to his place down in Florida. This is definitely the place to go if you want to buy some jewelry.

I love shopping at Enrico's. My family and I frequently visit lake george and we never fail to stop…read moreby and shop here. The owner is very friendly and helpful - everything in this store is full of amazing craftsmanship and quality. The gemstones are beautiful and are worth the price. Everything here is beautiful I love it!

Purchased a ring, multiple earrings, a bracelet and a necklace from here over the years. My mom has…read morebeen a loyal customer as well, and this location specifically has some of the nicest, most helpful staff we've ever interacted with at a jewelry store. Kay's for life!

I purchased a anniversary ring and a second diamond ring last year at the Clifton Park Kay Jewelers…read more- the store was going out of business and purchased the warranty but they had no printer so they could not even print the warranty for me - no one there explained the responsibilities. About three months after the main diamond fell out but my wife had the second ring so it was put away until I got a chance to find another kays which I waited for this Christmas and went to the Saratoga Springs - I purchased three more items and three more warranties and brought back the other ring and was told sure you have the warranty it will be fixed for free- But a week later they called and said it was not covered because I did not get it inspected every six months - I said how would I know that if no one told me and was never given a copy of the warranty - the Asst Manager said she would see what she could do and called a week later and said basically too bad you have to pay $400 - by the way after I purchased this years warranty no one said anything about the six month inspection. I was a loyal customer for years buying at last three times per years Christmas - Anniversary and Birthday - bottom line I advised them I will take my business and the ring elsewhere- my advise is don't buy anything from Kays - but if you do don't get the waranty it is a ripoff

I would give 0 stars if I could. We went on vacation to Lake George for the 4th of July and…read morepurchased 6 "permanent" anklets with charms from this store on 7/5- costing us several hundred dollars. By 7/6 they already began to snap off. We went back into the shop on 7/6 and were told they products failed due to the person who first secured them not doing a good job. Upon returning home from our vacation and less then a week later, 3 of the anklets snapped and broke. We spend a week being pushed around from person to person, sending pictures etc to be accused of lying, being scammers and eventually being ignored all together. The owner said he would refund one person in the group 50.00 but that money has yet to be seen. The owner stopped responding to our outreach for the other broken/lost products until we started posting reviews online. Now the owner is texting us, not to apologize or rectify the situation but to say he is going to call our jobs and post fake reviews on our business pages. Sadly, what was suppose to be a memorable experience, has turned into a terrible one.

The merchandise is adorable...picked up mother's day gifts, a graduation. gift, a baby shower gift…read moreand a little something just for me! Heidi the manager was patient and kind and made shopping there a real pleasure!

CLOSED MONDAYS & TUESDAYS…read more Sign says to check the Facebook page for schedule changes I was very bummed that I drove way out of my way to check out the shop and it was closed. Looked nice they the window.

Great vintage store. Everything is in pristine condition--- no funky vintage odors. Owner is very…read morehelpful and friendly. Definitely recommend