ABSOLUTELY HORRIBLE! Earlier this month I went in with my Sister to shop. The store manager, Joy,…read morewas absolutely rude and obnoxious to my sister. As Joy was ringing us up, everything seemed okay UNTILL Joy was stuffing my sisters purchases in only ONE shopping bag. My sister asked politely "May I please have another shopping bag?" And Joy responded "NO! I don't have a bag to give you. You're only getting one!". As Joy said this she slammed her hands on the counter of the register and was staring at my sister for a long period of time. She made it feel so uncomfortable and awkward. Joy's behavior was not confirming to the situation and she snapped at my sister for no reason- keep in mind the customers ahead of us got their items placed in THREE (3) shopping bags that Joy filled herself. Just FYI- that shopping bag Joy stuffed ended up ripping once we got to our car. Thanks, Joy. You're "training" and "reputation" proceeds you. My sister resumed to leave the store but then wanted to make another purchase as she found more items of interest. We got back on line- Joy made it a point to run away (yes- she ran) from the register and demanded her store employee, Lorraine, "Go handle them". (We weren't even rude). Lorraine was absolutely AMAZING to us and by the way, placed my sister's purchases in FIVE (5) shopping bags. Lorraine literally said, "oh yeah we have plenty of shopping bags". So, Joy lied. The store manager of Vera Bradley in the Lake George Outlets on Route 9 LIED! I called the owner of the Lake George Outlet, Serene Shanice, to inform her- she proceeded to tell me that in Joy's training that if there is an issue they are to not deal with a customer. Okay- but we didn't cause an issue. I informed her how Joy was the one that snapped at my sister, I was a witness, and that behavior isn't appropriate even for a store manager. Ms. Shanice seemed sympathetic of what happened but I don't think she's going to properly handle the situation- so that's a why I'm here to speak on this. She didn't even really give me any resolution. So- there's favoritism being played here. Vera Bradley is amazing- I truly believe having an abusive store manager gives the brand a bad reputation and hurts the store. Even after speaking to MANY people that have shopped there- they have stories about Joy as well. The value of the items are amazing. The value of the manager, Joy, is awful. She is rude, disrespectful, snappy, and just unprofessional. I suggest not shopping there unless you want your shopping bags ripped up by Joy. She seems to want to keep those pink PAPER BAGS all to herself.

I love checking out the Vera Bradley Outlet whenever I am near one, it's much cheaper than the…read morestores in the mall. This is a newer addition to the Lake George Outlets. This outlet features a plethora of handbags, wallets, luggage, cosmetic pouches, blankets, towels and other accessories. The majority of the items come in a quilted pattern which isn't totally my jam, but I'm happy to see they are introducing more understated nylon bags in solid colors. The outlet always has some kind of sale going on. If you are looking for the best bargains, head to the clearance section in the back of the store, that's usually around 70% off and TONS of good deals on a variety of discontinued items. My husband, dogs and I are a huge fan of their blankets. They come in a variety of fun patterns, they usually run $15-22 depending on the deal at the time. I'm always putting them in the washing machine and they have held up well. We have also picked up some duffel bags at Vera and they are great since they can easily be washed. The store is on the smaller side, which can be awkward in pandemic times.

Located at the corner lot of the outlet mall, this may be the first shoe store you come across…read more Large selection, but after my purchase, I found the same item for about $10 less while browsing at another shoe store located at the center of the mall.

The Lake George location of the Family Footwear Center is located at the northeastern end of the…read moreLake George Outlets on route US 9 at the intersection with NY route 149. FFC has a really good selection of men's, women's and kids casual and outdoor shoes at decent prices. I also saw that they carried hunting clothing and accessories and work boots. Staff are friendly and helpful. FFC also has a membership rewards club, that can be used at any of their five locations in New York, Vermont and Massachusetts, which provides you with an additional discount after a number of purchases.

I don't know why I slept on this clothing store for so many years, but I went in there for the…read morefirst time recently and I love it. It is my current favorite brand to shop. The prices are great and the sales make them even better. All of the employees were very kind and helped me find what I was looking for. Never had any issues here and they price match their website as well.

Great selection of items and the store is well organized! I personally love the graphic tees and…read moreaccessories here, and my mom regularly gets gifts for my brother's girlfriend since this store has cozy yet professional options available. Prices are fair & the deals are awesome so be sure to check out their sales here! Every associate I've ever been helped by has also been incredibly nice so their customer service at this location is great!

I give 3 stars for most chain locations. They are simply A-OK for having been well run enough to…read morehave become a large chain. So this does get three stars. However, it's a great store. Open. Organized. Nice employees. Easy parking. Lots of choices. Much of the merchandise in BB outlets is a "made for outlet" brand BB created ages ago, but some comes from the stores direct.

While roaming the outlet mall(s) in Lake George Village in Lake George, NY I spotted a factory…read morestore for Brooks Brothers, and decided to pop in and see what they had available. The store is very well-organized, and there was plenty of room to roam the floor and look at the displays while searching for preferred colors and sizes of dress shirts and sweaters. Unfortunately I wasn't successful in finding anything that caught my eye, but the sales staff was incredibly friendly and helpful. They explained that the Brooks Brothers Outlet shops carry slightly different merchandise than what you'd typically find in a BB retail store, and that not all of the typical sizes are available. Nonetheless, this is a nice place to shop, and perhaps you'll have better luck finding something that fits you?

The Gap Outlet is a pretty good find! Normally we end up leaving with a few items. They always seem…read moreto have a good clearance and just sale pricing in general! This past trip we bought a few hoodies, T shirts and a pair of shorts. Everything was 40% off as well. So really how can you no to that? The staff is also pretty friendly as well. If you ever need help finding something they are not shy to point you in the right direction or bring you to it! They also have quick check out times! So anytime we are in the area we stop in to see what sorta new deals that they have going! We always seem to walk away with something.

Awful! I got attitude from a new girl. I returned a few items & she didn't know how to do it. While…read morea supervisor was helping her i saw her give a dirty look. Never shopping there again! So rude. Talked to the Mgr & she denied it of course. Will only shop other stores & online from now on. If this store had more Emma's their customer service would be stellar! Don't shop here...

I make sure to visit this Banana Republic store anytime I go to Lake George or if I am passing. I…read morenever leave without purchasing several items. The store is organized and clean. The workers are so helpful. My last experience there was in particular with a lady named Cindy T. She was extremely helpful with me and my mother bringing in different sizes and suggesting things that she thought would look nice on us. We did purchase several of her suggestions. I love the store. You must stop in if you are in the area. The selection is great and there's always a sale.

I don't find this chain to have terrific outlets. However, this one is better than some others…read more Not as crammed with clothes and more organized. And I was there at the end of the day. Id come back here if in the mall for other stores. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

This location has recently become one of my favorites since the one closest to me has been under…read moreterrible management for the last few years. The Saratoga location employees are friendly, helpful and will go out of their way to help you find what you are looking for, even when it is busy, like at SAS time. I hope they get BOPIS soon; that would be wonderful. It makes me sad that malls aren't doing well. Pandemic pushed them over the edge. I personally really enjoy malls; as a Gen Xer, we used to hang out at the mall and shop when I was young. Something I always looked forward to. Now so many of my favorite stores have gotten ride of physical locations and it makes me so sad. I especially miss NY & Company stores. Anyway, I hope the Wilton Mall stays open and I will continue to shop there.

I love that they are Covid Compliant and still friendly and welcoming. I came to this location and…read morewas able to get every item I needed with friendly service and a smile. Employees and patrons wore masks they sanitized in between patrons and had hand sanitizer for upon patrons upon entry

My children and I were served by a salesperson named Zhanna. A professional in her field, we were…read morevery pleased with our purchases and service.

Nice store with lots of great deals. I always have really been happy with the quality of J. Crew…read moreclothing, and unlike some other brands, J. Crew outlets carry actual J. Crew merchandise (rather than lower quality, outlet-only clothing). I've been here twice, and both times they had 50% off the entire store. The men's clearance rack is decent, but nowhere near the size of the women's rack unfortunately. The 50% applied to clearance items as well both times, and you can really find some large markdowns. Keep an eye out throughout the store, as I've sometimes found random items on clearance mixed in with other items. Overall the store is pretty clean and well organized, and has some decent music playing in the background. One of my favorite stores at this outlet mall!