Warning - don't get your ring adjusted in this shop! They are very incompetent and rude and take a very high price for adjustment and every time for any little change, despite they made a mistake. They have no mindset for customerservice. Just the opposite. They can't admit any failure, and instead they discuss with the customer and blame the customer. In my case, I couldn't fit the diamond ring after having it adjusted to smaller size three times with different solutions, they recommended. And the owner didn't believe me. I still can't, but I simply had to stop meeting the owner, because of her rude and accusing tone of voice and verbally assault on me. The way they handled my situation doesn't fit for a fine jewellery store, and for a store depending on the customers to buy. I had to pay for getting my ring back, despite of not having solved the size of the ring for me. And after they made a last adjustment, despite I had said clearly NO to it, and asked for getting my ring back. After som days I could get it, but then it was adjusted further, and the owner admitted to have allowed it, because she meant it was the right solution, but I still couldn't get it on over my knuckle. I am still affected by the whole experience. I have never felt so helpless and frustrated. As another write, I never experienced such awful service as in Pigen & Diamanten.
As another reviewer wrote, people deserve to know to STAY AWAY from this store, for your own sake!
It doesn't even deserve one single star. read more