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    Pigford

    5.0 (1 review)

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    8 years ago

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    Montgomery Ford Lincoln

    Montgomery Ford Lincoln

    (13 reviews)

    I recently purchased my 3rd vehicle from Montgomery Motors....Gerard was our sales…read morerepresentative....I had been having issues with the 2nd car I had purchased...minor issues but I was unhappy because of them...I had been to service multiple times with this car and couldn't find any relief ....At my end I decided to try and trade...I was looking to go back to the 3rd row which lead me toward the Explorer....I still owed on my car and was unsure if I would be able to trade and still keep close to the same payment I was at. They did not have a Explorer on the lot in my price range...I ended up dealing with several of the guys up there and having to wait a few days but they were able to find me an Explorer with low miles and in very good used condition...I was also allowed a more than fair price on my trade....and payments were kept where I asked them to be...When I went to see the vehicle they had for me it was raining and Gerard had it backed into a service bay in the dry where we could look it over...He had also cleaned the vehicle and went with us on a test drive...As we were looking over the vehicle he was also pointing out any little nick or scratch he saw as well making sure we saw any imperfections..(because it was a used vehicle) ...I was allowed time to inspect...check other dealers pricing online, and to just play around in the vehicle to be sure it was the one....Once we decided to buy...Gerard was by our side and very accommodating the entire time...He had the vehicle full of gas and had transferred our tags while we were signing....I have been upset in the past with Montgomery Motors...but I seen a lot of new faces there this trip received exceptional service and am very pleased with my Explorer....I have to send Thanks to Gerard and Kevin for putting up with my approval process...(little sister)...and taking the time to answer or find answers to all my questions!! Also want to mention the other fellas who helped in our deal... Dan Parsons -who took my first call and listened to all my complaints from the vehicle I was trading and took time to set me up with Gerard to take care of us..Kevin Smith for finding me a nice clean used vehicle like I was wanting in my price range...and all the other fellas up there who I don't know your names for keeping my girls full of popcorn while I shopped for a new ride!! I am sure I couldn't have gotten into the type of vehicle I am in now and out of the money owed on my trade without some extra effort from the crew at Montgomery Motors...I am thankful and happy with my Explorer and also want to say that once I told someone I was unhappy and unsatisfied that several fellas went out of their way to help me...Even giving me all their cell numbers before I left to call if I had any concerns or problems to call!! ...I pray this car will run trouble free for as long as I own it...which I plan to be a long time....but If I ever decide to trade I will definitely see what deal Montgomery Motors can offer..If your looking for a vehicle call Gerard at Montgomery Motors he has more patience that most and is very accommodating!! Thanks to the crew!! I will be seeing you for my free detailing soon!! Thanks again...

    Disappointed Long-Time Customer - Poor Service Experience…read more I've purchased six vehicles from Montgomery Motors in Troy, NC over the years, but after my recent experience, I will not be returning. On Monday, May 5, 2026, I visited the dealership to have two key fobs I bought on Amazon programmed. I was charged $75, but unfortunately, the fobs couldn't be programmed. While I was disappointed about that, I appreciated that they were at least able to give me the vehicle access code. Today, I returned with another Ford fob and asked if they could offer a discount since they were unable to program the previous two. The staff member I spoke with said no, stating that the service manager, Donna Miller, required full payment again. When I spoke to Donna directly, I received what felt like a lame excuse, and I left the conversation feeling disrespected. I then spoke with Mr. Thompson, the general manager, who was polite and understanding. However, by that point, I told him not to worry about it--I had made up my mind. I won't be purchasing another vehicle from Montgomery Motors. After years of loyalty, I expected better treatment. I urge others to weigh your options carefully before doing business with them. Customer loyalty should matter, and sadly, it didn't seem to in my case.

    Pigford - tires - Updated August 2026

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