The Mold Inspection was thorough, extremely knowledgeable and made me feel that my concerns are…read moreimportant. They found the issues that were impacting my health.

Thank goodness we found this inspector. His inspection saved us from purchasing an almost 2M dollar…read morehome that was fraught with major issues. His written thoroughness and the attention to details in his pictures, educated us as to the pros and significant cons of that home. Excellent inspector.

Sam did two home inspections for us on our newly constructed home. One for the original purchase…read moreand one about a year later. He is very professional and thorough with his inspections. He also has the report ready in super fast time with great pictures. You might not think you need an inspection for a newly built house, but it's amazing what is found that just wasn't finished. Things sometimes just get overlooked by subcontractors. If you need a certified inspector in the area, Sam is the person!

We highly recommend working with HIMM for any of your home inspection or maintenance jobs. Jeff…read moreperformed an inspection of our house before we purchased it, and he was extremely thorough, personable, and professional. Jeff inspected every nook and cranny of the house, providing pictures and detailed analysis in his report on everything he found. He worked with our schedule to complete the inspection and met with us in person to go over the report. As a first-time home buyer, I was very anxious about the process, and Jeff even took the time to respond to my questions via text after the inspection. These guys are pros. They care about honesty and helping people make the best possible decision for their future.

He showed up in my kitchen. without any notice. I asked him to leave. I had no prior knowledge Of…read morehis intentions. I asked him to leave and he refuse. I'm standing in my kitchen with only a towel on and he said no. I was so shock I didn't know what to do. I needed to get ready for work. it was surreal. how could this man refuse to leave when asked him to. I was to shock to react. If this happens to you call The police. It's what I should have done.

Requested Josh Jones to do a home inspection and also a separate walkthrough on property in…read moreSandpoint when we were out of state and couldn't get up in the winter during the pandemic to look things over. Communication was timely and clear. Report was pertinent, well structured and easy to access and follow, with extra photos and video material. Terms were reasonable and followup from Josh was complete.

From the owner: If you are buying or selling a home or in need of a yearly inspection we provide thorough…read moreinspection in North Idaho. Servicing Bonner, Boundary county in Idaho and Saunders county in Montana. We also provide specialty services such as Radon testing, Thermal pictures, Lead paint testing for a small fee.

Great to work with! Took their time, explained things in detail, easy to get in touch with,…read moreanswered all my questions, and just great friendly folks!

How do you know someone's true character? When they MESS UP. Jeff checked the box and overlooked a…read morebathroom fan exhaust that wasn't installed, and instead laying in the attic against framing. There wasn't even a cut-out for it. Basic inspection 101. Second item as sonotube left installed below grade surrounding the sump. After being very sick these past 7+ years since moving into our home, multiple doctors visits, etc thinking I had debilitating MS, turns out, after deep investigation, I suspected we had mold. Turns out, we DID! Testing revealed toxic levels a 14/15 (15 you need to vacate). Not only do we have extremely high levels of the most toxic mold species Stachybotrys, Chaetomium, to name two of the several types found in the home, in the missed areas. Not to mention extreme levels inside my body. Contacted him to let him know if the "big misses". His comment was "thanks for letting me know". $60k+ and counting for remediation, repair, new carpeting and all new furnishings as the toxins and spores penetrate every single porous surface. Hours and hours of manual labor to small particle clean every single item and surface in entire home. Ongoing illness and doctors' bills. THE CLINCHER? We had even emailed prior to inspection to upgrade to infrared as we had mold concerns having moved from the south. He advised that we would utilize the infrared and go from there if anything was pointed out using the device. We have since emailed him, with all of the labs, findings, costs and data (to include the mold concerns prior to inspection), and we have had ZERO RESPONSE!!! His negligence has cost our family pain, suffering and financial hardship. We understand that some things in an inspection can go unoticed when they are hidden. THIS WAS BLATANTLY obvious. We didn't quite know what to expect when we emailed him recently. We had asked how he was planning on contributing. Update- I received an email telling me to remove my factual review, that can all be backed by documentation. Received response letter. Letter was complete of legal jargon as to how they are not legally responsible. We knew this is the contract essentially frees them of every single thing including negligence. And it has been nearly 8 years. In my response, I agreed there was no legal standing, yet morals and ethics could have superseded. Note that house was built in 2013. Edition was in 2014, in which the builder removed fan vent as interfered with edition, and had never reinstalled the vent. It had been up against framing 4 years PRIOR to inspection. Keep in mind, we upgraded to infrared to point out any potential moisture issues. This particular bathroom was being used, therefore it should have been picked up via this mechanism. Builder acknowledged this, and can show documentation that it was this way upon inspection via builder communication. Old vent cut-out was boarded over in 2014, and no new cut-out was made for new placement. Inspection was in 2018. Just because the contract frees them of everything doesn't change the fact that it happened. See review from Dr Hsu. He elaborates on the extent of their contract. Every single person we discussed these issues with (mainly vent) were in disbelief that our inspector didn't catch this very obvious, very VISUAL issue. My prominent realtor/broker cousin (whom refers Jeff), builder, remediation company, etc.

Jeff gave a lot of helpful suggestions and answered many questions during the inspection, which is…read morewhy the rating isn't lower here. However, he did not fulfill a lot of pieces of the premium (mid-level) package we had paid $560 for. Before we purchased a package, he sent us a video from the website that showed we would get the documents printed on hand at the house. This did not happen, but not a big deal. He also told us in the email when we were purchasing a package that "the 360 package" would not be available but didn't mention anything else. We carefully read through the full list of features on the website, and the one item that lists 360 in its name wasn't necessary to us, as long as we got the room measurements feature we were paying the higher package price for. In getting the report after, we didn't see the room measurements, and when asked about this, he said that it was included in the 360 package. Nowhere does it mention that this is part of a 360 package. Only after I pointed that out did he mention that he didn't charge us for those particular missing services, but that they now had the equipment to be able to provide them for ~$50-75 more. When I asked him to provide a receipt that specifies the original price minus the cost of those missing services, he responded that he could not provide those amounts because of the system he uses to figure out costs doesn't do ala carte prices. He had never mentioned a lower price until we inquired about missing services and he was unable to provide a receipt for the premium package minus these missing services but wanted to charge us for services we had thought we'd paid for the first time. I'm not sure how much of this is him or the Pillar to Post franchise chain, but more transparency around the packages and costs up front would have been great. On top of that though, he didn't notice/report the rodent droppings or traps we later found in the kitchen cabinets or the mold in the washing machine (he also didn't scan the machine's model like he did other appliances so maybe that's why he didn't notice it). So also inconsistency in being really thorough on parts of the house and less so on others.

William was extremely professional and educated me on everything he planned to do after he…read morecompleted a thorough testing, which samples were sent to third party lab. He came back at a later time to complete the remediation with H2O2 (hydrogen peroxide) which is superior to the Clorox-(hypochlorite) that most other companies use. Again, he was super professional and absolutely accurate with his remediation of mold! He was half the cost of another company who did not even test prior to remediation.

This company is one to avoid. William especially should be avoided as he should not be allowed to…read moredeal with the public. After getting a bid in December for work discussed to me a month or two later it is now the end of February and he won't even provide me with a date of service. He has a strict "check only" policy and is a complete A-hole. Who does business in 2023 and will only accept a check at time of service or have a mental breakdown. The way he acts when you don't have a check upfront makes me feel like he is just a scammer trying to get your money. Please save yourself some time and find someone else. This man is very unpleasant and does not understand how to talk to people, he may be off his meds. STAY AWAY!!

They scheduled me real quick and the price was just right…read more My inspector, Jeff, was very courteous, friendly and informative. This is the first house my dad and I have looked into purchasing and Jeff helped me understand what was needed and what was basically window dressing. He even answered my questions about prospective projects I wanted to do to our 70s split level and he gave some wonderful advise as an expert. I felt so comfortable with the whole process, the walkthrough and we were out of there sooner than I expected. Thank you so much!

They were recommended on a local Reddit post for Spokane and after doing a lot of research decided…read moreto go with them as we are first-time home buyers and of course nervous. From Jamie in the front office who worked with me on scheduling after some complex moves due to tenants in the home. To Dan who did our home inspection and who had our report in less than 4 hours, it was amazing service. Was extremely impressed and would recommend them whole heartedly.