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    Pilot Plumbing and Drain

    3.0 (3 reviews)
    Open Open 24 hours

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    1 year ago

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    1 year ago

    Arrived on time and professional. Seemed a little high/overpriced for simple jobs. .......

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    Water Heater Doctor

    Water Heater Doctor

    4.9
    (48 reviews)

    I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

    My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

    P. M. S. Plumbing

    P. M. S. Plumbing

    3.9
    (7 reviews)

    I'm not one to blast businesses online. But after much thought, I feel like my experience working…read morew/ Patrick @ PMS Plumbing warrants a response. If for nothing else, to be used as a cautionary tale. I stopped recommending Patrick several years ago when he no-showed on two separate referrals (one being my dad and stepmom). So, I knowingly went against my better judgement when I hired him to rough-in the drain/vent lines on an investment property I'm remodeling. My go-to plumber (shoutout to Mark @ Pipe Dream) was booking over a month out and I couldn't wait that long. Since Patrick had, in the past, done good work for me, I felt like I could look past old mistakes in order to get the job done. That was Mistake #1. Mistake #2 was when I paid him the remaining portion of my bill when he hadn't finished 100% of the work. He had finished the large majority of the job by Friday afternoon and said he would make sure it was ready for my permit inspection on Monday. So like I said, I paid him out just to make it easier on both of us. Many things went wrong over the course of this job. Things that under normal circumstances I'd deal with and chalk up to the cost of doing business. But based on his responses (or non-responses), I'm finding that difficult to do. For instance, before I paid him out I noticed that instead of using a hole saw to route pipe through five load-bearing studs he severed the studs entirely. He also severed a load-bearing top plate to pass a vertical vent. When I asked about it he claimed it was how it's done in the trades. I doubted the accuracy of the statement as the header was already sagging from loss of vertical support. I later confirmed my doubt with the inspector. I shouldn't have paid him out until all of that was fixed, but I did because I'm often easy-going to a fault. I fixed all aforementioned issues myself. Unfortunately, we still failed the permit inspection due to leaks. He did come back to tighten those up and we passed inspection the following day. The biggest issue was the tying in of all the drain lines into the main sewer connection. When he bid the job I told him the sewer line was stubbed into the crawlspace. I thought it was, but I was wrong. He didn't look in the crawlspace for himself prior to bidding the work. So we both made errors. I admitted mine - he would not. We ultimately agreed to split the cost of the additional materials necessary to finish the job, and I agreed to have it on site so he could stop by and make the connection the next day. He never paid his portion and failed to complete all of the work when he came back. Telling me he still needed a couple fittings he didn't have, so he'd be back "tomorrow". He was hired under the pretense that the work would be done by the end of last weekend. So yesterday I began getting impatient and started calling, texting, and reaching out on Facebook. Patrick never responded/answered. I started calling and texting again first thing this morning, thinking maybe I could catch him on his way to his first job. None of my messages were anything but cordial or professional. He ignored me until 2:45PM. When he finally responded it was a lot of incoherent and hard-to-read thoughts, muddled with claims that I was a lowballer like a typical real estate agent (side note: I paid him the full price he bid - never once trying to negotiate it lower). At that point I knew this was all a lost cause and it was time to just cut ties and swallow the extra expenses. I told him he didn't need to come back out. His response? "Good luck. Fucker." I guess that's what $3K buys you. ‍

    Showed up and quoted fairly . Should work out fine. Friendly service and professionalread more

    Pilot Plumbing and Drain - plumbing - Updated July 2026

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