I gave this Pilot 3 stars because they definitely need to work on cleanliness. The associates are nice they will definitely greet you when you come in but if my shower is ready the toilet should be cleaned. This one has a subway inside of it if you wanted to get a quick bite. read more

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Semi truck driver paid for parking Tow company Kingston Tow pulled in did not check in to see if driver paid for parking Tow company tried to tow driver This is about as illegal as it gets for predatory towing We are calling police Place has a manager at pilot that is getting kickbacks from Kingston Towing read more

10/10!!! Recommend!! This place is well stocked and very VERY clean!! I don't know about y'all but it's has been hella to find a decent station that provides cleanliness and necessities. This place has soap and hand sanitizer that are full!! Friendly staff at a late hour and a security guard for peace of mind! Shout out to JAIMEE AND KODIE!! Very attentive and helped me find what I was looking for! I know it seems ridiculous to be this excited about a gas station,but trust me once you drive up to this store... you'll understand! The only thing you're gonna catch at this place... is good vibes!! read more

This is the worst service I've ever, ever experienced at a gas station. Absolutely horrible. The staff has TERRIBLE attitudes, are consistently rude, and close things up early. If I could give this place a zero, I would. Avoid going here at all costs. We pulled up at 1:25am for the distinct reason of buying alcohol. All was locked up (though that shouldn't happen until 2am) - and the cashiers literally laughed and refused to open up/sell beer to the multiple customers who asked. This place might have the worst customer service I've ever experienced, exhibited by multiple of their condescending employees, on a continual basis. read more

Very rude! We messed up and had to redo payment. She stared and said, "I know what I'm doing! Don't tell me what to do?!" Absolutely lack of respect to customer. Big time attitude issue. I gave 2 stars because other ladies were very kind. read more

I'm a little shocked that when I arrived after 10 hrs of driving & discovered that they only had 5 showers ‍. But after 2 hrs of waiting my number was up and I went in only to find out the shower hadn't been cleaned ‍ serious wtf. The manager on duty wasn't much help either. I left without even getting my 240g of diesel I needed and went down the road to Loves and spread the wealth there. This location really needs to up their game read more

Horrible. Just left this place around 2:15 am. I am a driver. I came back in because a purchase I made was open. I went back inside and asked if I could trade it out for a new one. The guy said that shit wasnt open when I rang it up. I paused. He then proceeded to cuss and I said, there is no reason for you cussing at me. He then said you better get out before before I handle you. So basically..I was threatened. $$$$ read more

I stayed at this pilot in Charlotte North Carolina store 275, when I walked in there to get my reservation parking receipt I noticed how the employees would talk down to the drivers like if they were garbage and the punk who makes the sandwiches for subway, he would talk to the customers like if he were doing them a favor, bottom line is that this store is run by garbage and filth, this will continue unless corporate puts a stop to it. And a few days later I came across five different drivers who have been to the pilot in Charlotte and they told me That they would never stay there if you paid me too, so that pretty much shows you the reputation of that hell hole. Do not go there. read more

I got gas and paid at the pump. The pump kept asking me to submit my rewards card or skip. I kept selecting skip and it still made me go inside to pay. I was already aggrivated, so I just prepaid $20 so I wouldn't have to stop on the way home. Within 10 minutes, I got a call from my bank stating I had suspicious activity on my card and a pending $150 charge. Sketchy area, sketchy people, sketchy busniness. SKIP THIS STOP!!! read more

The area that this truckstop is in is extremely unsafe and very dangerous after dark. There are people panhandling in the parking lot and if you do not carry a gun I would not be walking around in this area after dark it is honestly even questionable during the day. I did not know what I was getting myself into other than the fact that I knew the pilot was very small when I decided to take my 34 hour break here. If I had more time on my clock after showing up at night I would have left. The showers were clean and the employees were friendly but the safety issue is so out of control here that I will never come back. read more

Please be careful, this place stole my credit card info and used over $150

The staff is absolutely horrible. One day they tell me they can do comdata at the desk bc the gas pump buttons are always fucked up, then they tell me today they never can do comdata at the desk. But thats not why im leaving one star, im leaving one star bc the attitude of the staff is like walking to purgatory office because the lost souls they hire all are angry and pissed off at the world. I have been to 100+ pilots across the America and this one is the worst by a landslide. But the subway staff isn't bad though. read more

The Manager has a horrible attitude. Tell me a customer y all should check the price of stuff before I ring it up. The signs for the prices are in the wrong place. The day manager needs to get a different job. Customer Service is not her department. I am a Truck Driver spent a lot of money in this Pilot over the last 5 weekends but not anymore. So glad this is my last weekend in Charlotte, NC at this Pilot. I recommend you find another Truck Stop. But if you like poor customer service and bad attitudes this is your place. read more

Mixed experience, small facility with limited truck parking but generally clean and well run. Some staff were extremely pleasant and professional (Thank you Jan) others were incredibly rude and unpleasant (a young man who shall remain nameless). The smallness of the facility is no ones fault but the unprofessional behavior is unacceptable. read more

This place is horrible all but 1st shift. Every time I come here at night to shower either they are down till 6 am or u got a 2 hour wait on a shower that u couldn't do nothing but think about all day then roll up in statesville rd pilot and these dusty mtfs say 2 hour wait?!?!!!! read more

This Pilot is a trashy truck stop run by trash. I am a trucker. I was parked in a handicapped truck space and i have a handicapped decal. Some manager woke me up at 4am and threatened to have me towed if i didnt leave the handicapped space i was in and told me to leave the truck stop. Stay away from there. It's nothing but MONKEY business in that place. So long MONKEYS, i wont be back. Dirty parking lot, dirty showers, rude nasty employees, nothing good about the MONKEYVILLE pilot in charlotte read more

If I could rate this place 0 star I would! Very rude & unprofessional staff! There were 6 associates making coffee, really it takes that many people?! How about less slacking & gossiping about people and go clean the bathroom & showers. I went in to grab a shower. They guys don't clean nothing! staff just walking around like zombies. They make you wait and wait and wait and wait more....I hate pilot truck stops & the surrounding area sucks too strip club up the street so you will get the occasional knock being a truck stop and all I'd imagine. Just a horrible place with no parking at any time of day! The staff all at a time came to the job interview saying they needed the job they refuse to do now it's ok a robot will replace all the lazy people. read more

This is the worst pilot in the country the ppl are rude I wasn't able to park my Sprinter there for the I had to pay .60 for a cup of ice Fuel price was ridiculously high and it's not truck friendly and it's probably unsafe cause there're a 24hr Police there... lastly they should go and clean the rest room!!!!!!i would give them a zero star if I could!!!!!! read more

Always very busy for truck diesel, but convenient to the city of Charlotte. Part of the flying j scandal, I try to avoid the chain if convenient to do so. read more

Pilot Travel Center - This place is always really busy for truck diesel! - Gas Stations Near Me - Charlotte, North Carolina

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At this so called truckstop. No restrooms or showers. And subway didn't have what I wanted to eat. I paid to park in this place. I will never stay here again. And have people in the parking lot trying to sell stuff knocking on doors. This brings back old memories of parking in Hunts Point back in the day. I advise all drivers to avoid this $hit hole. read more

I've patronized this business plenty of times to gas my business vehicle and today I was denied service because I didn't have identification on me but clearly the business name on the credit card and the name of the business is on the business vehicle! This gas station will NEVER waste my time again all because one of the employees wearing a subway uniform working the pilot register was feeling high and mighty! read more

This is the worst pilot I've been too in the 6 yrs I've been driving. The parking lot is disgusting. Smells like urine. Trash everywhere. The bathrooms are filthy. You don't even want to use them. The showers have a strange stench to them. The bathrooms and parking lot are full or strange people looking for a quick score. Watch yourself's here. Lock your doors secure your personal belongings. Even the Clerks are shady. Be extremely careful here. I personally will never come back here. If I could give it 0000 stars I would. read more

nothing special . only 5 showers . but it's the only one in charlotte. that's why respect . i am going just to pilot . not love's petro or other travel centers . so i am mad when i can't find a pilot in my area )) thanks God to the guy who made pilot read more

Pilot Travel Center - trucks parking - Gas Stations Near Me - Charlotte, North Carolina

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absolutely horrible service, literally tried to hang up on me when i called and then failed to actually hang up. then spoke badly about me loudly after i asked a simple question while i could still hear since she couldn't hang up a phone properly. also is complete trash inside, go to literally any other pilot in the country, this has to be the worst. read more

Filthy showers and lot. Worst old coffee of all the pilots I've been to. Subway is my favorite fast food on the road and this is first time I've passed on eating there. Didn't trust the hygiene of it based on the rest of site. Best one word description I can come up with is ghetto. read more

This place is disgusting! The bathrooms are horrible and the coffee stations are nasty. If the bathrooms are bad I will never buy coffee or food. If they won't clean where the customers can see you know they don't clean where we can't see. Worst Pilot ever!! read more

That's the worst place to even think about food. Dirty, with hair on the table. Workers so rude. No respect for customers

I'm dissatisfied! This is not a good truck stop.. We came off the road from Colorado and this truck stop is extremely small and too tight to even back in a parking space without the fear of hitting another trailer. They don't keep fresh food out like they should for the drivers. The bathrooms are nasty and they only have two stalls and one is out of order! They really need to expand or close this one down! read more