Absolutely TERRIBLE customer service at Pilot in Mountain Home. I purchased $36 worth of gas, only to discover that my credit card had been charged/held for $226. The store had a sign posted warning about debit card holds, but my card is a credit card--not a debit card--so that explanation did not apply. When I went inside to ask about the charge, the employees immediately told me there was nothing they could do and that I would need to contact the manager. When I requested to speak with the manager, I was told the manager was out of town. Instead of getting help from someone knowledgeable, I was directed to a shift lead whose behavior was as shockingly unprofessional as was her appearance (you know the kind...too much makeup...not enough clothing...and a snarky sneer that could rival even the most immature wannabe sick dope who is desperately lacking any kind of authenticity). First, she blamed my bank. When I explained that it was a credit card, not a bank account or debit card, she then blamed the company and told me to call a toll-free number. When I again asked to speak with the store manager, she said the manager was unavailable because they were out of town. I pointed out that managers generally have phones and can be contacted when serious customer issues arise. She then handed me a piece of paper with two names and a phone number. I stood right there in the store and called the number she gave me--only to discover it was the store's own phone number, which immediately started ringing next to us. When I pointed out how unprofessional and ridiculous that was, she giggled-actually giggled- ran away to the back of the store, and said she couldn't give out personal numbers. So let me get this straight: Pilot can put a $226 hold on a customer's credit card for $36 worth of gas, nobody in the store can explain it, nobody can help fix it, nobody can connect you with a manager, and when they hand you the store's own phone number as a solution, they think it's funny. The entire interaction was dismissive, immature, and completely lacking in customer service. I'm not asking for any kind of treatment that is out of the ordinary when dealing with professionals. But apparently at Pilot in Mountain Home, Idaho, they like to be open on a holiday weekend just to taunt people passing through. Wow! Just WOW! If this is the level of training and customer service Pilot considers acceptable, management has far bigger problems than fuel sales. Customers deserve answers, accountability, and basic respect--not excuses, misinformation, and immature laughter. Holding over six times the amount of a customer's purchase on a credit card is concerning enough. Being met with incompetence, finger-pointing, and laughter when trying to resolve it is ridiculously unacceptable. I won't be back, and I certainly wouldn't recommend this location to anyone who expects competent customer service. Good luck out there!!! read more

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This is your quick stop to fuel up in different ways. ~ Car Fuel ~ Snack - Food ~ sleep recovery ~ Dog park What are great place to consider. Facilities, park, and parking lot are clean and inviting. read more

Pilot Travel Center - Early morning fuel fir car and the human body! - Gas Stations Near Me - Mountain Home, Idaho

A clusterf**k of a gas station! It was crowded. So crowded that people we're at their stellar best in cutting off, driving too fast, impatient, and pulling in close to vehicles waiting in line for gas. You'd think that there was a gas shortage at 11:30am on Memorial Day. But Hey I get it people were traveling a lot today, more than on a usual day but we have been on the road in 5 states in the past week and have stopped in many middle of nowhere gas stations and this is the only one that had such a high percentage of jerks out and about. I'd avoid this pits of hell stop in the future. The Chevron across the street looked slightly better but I'd say unless you are on fumes, just stay on the road a bit longer before you stop for gas. read more

Pilot Travel Center - trucks parked in a parking lot - Gas Stations Near Me - Mountain Home, Idaho

Nice place to take a nice long shower and get some good rest. Nice , clean showers and also a big parking lot. Very welcome feeling here ar Pilot. read more

The sign in the door says "Masks required," yet the employees are wearing theirs around their chins. More than half the people who enter aren't wearing masks at all and no one is keeping a 6ft distance. Stupidity abounds. read more

Wow!!! TWO! TWO! TWO! CHAIRS that's the drivers lounge!!!! 10 diesel pumps pumping away to hundreds is not thousands of truckers on a daily basis and all they can do for us to relax after a long day of driving is two chairs and what looks like a 20" tv!!!! Showers, food, (Arby's) pretty much the same as any other pilot.. read more

Pilot Travel Center - Driver lounge - Gas Stations Near Me - Mountain Home, Idaho

Let's be honest, it's a truck stop and gas station- there is no way that it is going to get a 5-star rating. With that said, no real surprises here as it's a pretty standard Pilot, so I will hit just a few points: the trash cans by the fuel pumps were full at 5 am to the point of overflowing, the staff was friendly, the gas was cheaper than the Chevron across the street by quite a bit, easy on/off access for westbound I-84 traffic, large illuminated sign showed both gasoline and diesel prices visible while still on the interstate. Bathroom was OK but the hand soap was not very effective at cleaning. Would I stop here again? Sure. read more

As a person who loves road trips, i have to say i found this Pilot Travel Center pretty nice. There's an Arby's attached to the location, a convenience store with a variety of car snacking goodies and beverages and of most importantly the area is nice so you don't feel like you need to hurry, get gas and then get the hell out of there. read more

Pilot Travel Center - a not scary place to stop on a road trip - Gas Stations Near Me - Mountain Home, Idaho

This place was THE spot for pit stops during Boy Scout camping trips. There have been so many memories here (call me a nerd) that I was NOT happy when I learned that it caught fire and shut down several years ago. It has since been re-opened and it is now better than ever. The Arby's attached to the gas station itself make it convenient to where you aren't forced to break your diets by eating donuts and chips normally found at simple gas stations. A very welcoming environment, despite what some folks may say about truck stops. read more

The people were SUPER laid back, easy going, and most importantly, super nice and accomodating to me... A road weary stoned travelin liberal budtender from western Washington, just passing through... You guys are great! read more

Stopped here for fuel. Used a pump that was ridiculously slow that we stopped pumping after being charged only $1. We got home and checked our bank account only to find that in addition to our $1 fuel charge we were also charged $151. We thought perhaps there may have been a mixup so we immediately called the Pilot Truck Stop in Mountain Home only to find that they actually do hold the $151 as a pending hold. It can possibly take 24 hours up to a few days to clear. After 4 hours and a call to the actual store our account still showed a $1 hold and $150 of the pending charge was placed back in our account. All of this is very disappointing! We feel that Pilot should, at the very least, have disclaimers posted stating their policies so that patrons are aware of charges showing up on their accounts. We read other reviews about experiences with Pilot and this action has severely impacted others' bank accounts. Please be aware if traveling and needing funds for other things as this may impact further transactions until Pilot clears with your bank. read more

Terrible pumps, had to leave after 10 minutes of trying to get it to work, if you are driving into mountain home and have the option go across the street to the chevron! read more