The work was completed in a timely manner. The two guys, Aaron Lenker & Matt Engel, were very…read moreprofessional and made sure we were happy with the job before they left. They were very easy to work with, scheduling was efficient.

Clarification: the work was done by the Philadelphia-area division of the company…read more Quote was fair. But then the crew rushed the job and broke my backdoor window during their excavation. Promised to replace it and never did despite multiple follow-up calls. They also never alerted the municipality about an inspection of the final installation, so I had to contact an inspector myself. He classified the work as second-rate and "among the worst he's seen" in his 30 years on the job. I highly recommend other options for anyone considering a waterproofing job of magnitude.

With over a decade in this business I can say without a doubt that Phil and his team are doing…read morethings the right way. They use only the best products and have a level of integrity that is hard to find anymore. Highly recommend for issues with water, mold, or cracks in your basement or crawlspace.

My house was built in 1950. For 20+ years, whenever it continuously rained hard, or we'd get a…read moretorrential thunderstorm, we knew exactly which areas water would hydrostatically seep in as the water table rose. We would go through dozens of towels and often run 5-gallon shopvacs to try to keep streams of water from flowing across the floor and pooling into the finished part of our basement. Finally, I had enough. I called a few basement repair companies to come in, survey the problem, and give us estimates. The Basement Expert, with their simple approach, no-nonsense guarantee, and not trying to oversell us or suggest unnecessary steps, won the job. I couldn't be happier with their work! The job was done by a group of hardworking but affable guys. During the day, the foreman consulted with us and explained things every step of the way. The owner even showed up to check on the work and ask me how things were going. The job was completed and cleaned up in one day without too much disruption to our household. Since then we've had several storms that would've saturated scores of towels and repeatedly filled up the shopvac, including TS Debbie when it inundated our area with over 6 inches of rain in less than 24 hours. My basement now? Not a drop. It's true that one point early on, I saw a patch wetness in the concrete close to the edge of the new drainage line, but not real concerned about it. However, they had told me, "If you see any water at all, call us." So I did. They came right away and in about 2 hours tied that spot into the line, free of charge. The system has worked flawlessly ever since. Now, thanks to The Basement Expert, I can enjoy watching storms from my porch or living room instead of being confined to the basement and the drudgery of struggling against leaks coming in. I highly recommend these guys. Craig H

Great work and the crew could not have been nicer. The house looks fantastic. I highly recommend…read morethem.

When I was planning to move, I called this service and talked to Dave. He came out to my home and…read moregave me a free estimate. Dave was intelligent, kind, and very thorough. I hired his team, and they were amazing! Everything was completed beyond my expectations. They went above and beyond. A couple of years later, I hired them a second time to look at a family farmhouse 3 hours away. The mold problem was linked to a leak in the roof. Dave's team took care of everything a second time, and the job was beautifully done. I would highly recommend this business.

You can always trust someone who won't take your money. We had significant flooding in our…read morebasement, and Smith's came highly recommended. They came out for an estimate, with us fully expecting to pay them five to ten grand for an internal drainage system. But they told us our real problem was grading and landscaping, and wouldn't take our money. We're getting those problems fixed now, and are thankful that Smith's didn't sell us something we didn't need. So while they didn't do any work for us, we can vouch for their honesty and integrity.

I had an unusual issue in the back of my house from the previous owners. The Smith's came out and…read moreprovided a great french drain and dry well solution at a reasonable price. They were on time, friendly, and professional. The job was done when they said it would be done and it looked great. We couldn't be happier with the work they did at our home. I would use them again without hesitation. Its great to find a local business that cares about what they do.

Our realtor scheduled an appointment for a free quote today for a house my fiancé and I are under…read morecontract on. I am away in FL for a work trip and my fiancé made plans to leave work to get to this appointment for a very important matter to address the water and existing system that is in the basement. We got the approval from the seller to setup this appointment and both my dad and my fiancé's dad also traveled to be there as well with our realtor. I cannot believe no one showed up and no one even had the decency to call. To be a No Call No Show is just ridiculous. Lowest of low for a business in my opinion. Wouldn't recommend at all as this is just a baseline and common courtesy for any business, but to put us in this position for a house under contract is just insane.

Edited after "owner" comments on Google: after a personal attack on my character by this owner it…read moreshould just prove to all potential customers to drop this company. To be personally attacked after stating facts of the job which you stated several times in your reply is disappointing. For a customer to be disappointed in your work and express that to you and your workers should be accepted but, obviously it is not ok for you. I would never recommend this company and now changing my review to 1 star. This is also done after consideration from my fiance on your ugly comments written back. You should be ashamed of yourself to call yourself a owner. A "owner" would pick up the phone and call a disappointed customer (which you have not done through this process) rather then making an attack online. Original comments: I would have to say use a different company. The salesman Chris was very friendly. He took time going over the job and explained everything well. This was the end of everything nice. First day of job company arrived around 10A and only worked until 3pm. It was supposed to be a 1 day job. The first thing the worker informed me was he never cut a hole in a wall which was supposed to be cut for better access into my crawl space. After 45 minutes he informed me he didn't have the right attachment but, they would finish the rest of the work. The workmanship was terrible. They never put down anything to protect my hardwood floors. The tape job of the layment had holes in it. It was not level and looked just thrown up. They left around 3pm and never cleaned anything. We had to clean up our hallway. I had to contact the owner who told me they would be out the next day and take care of it. They did arrive the next day and did fix all the poor workmanship but, why was it done poorly to begin with? They did not want to dig up the yard so they tied the pipe into my downspout. The salesman told me they don't do that but worker told me salesman doesn't know anything. We saved money there so that wasn't bad. Company then wanted a review to be done after they fixed everything and forced made my fiancé uncomfortable and she felt obligated to write it while they were standing there. Talk about a poor way to do business. You want an honest review here it is. So end of day 2 still no hole cut in wall had to wait again for a 3rd day. Poor communication with company and they couldn't get me scheduled. In the meantime they had no problem sending me the bill. Which we refused to pay until the work was complete. Finally after a week and a half company arrived to finish cutting hole. I was told by the sales guy they would cut down 16 inch. Guy cutting hole said they couldn't do it that far in his professional opinion due to integrity and water coming in. We agreed on smaller hole. He again told me sales guys just sell stuff they don't know. They did take $100 off again which was good. Very frustrating getting work done by a company that promises things then does them poor.. fixes and then complains about the sales people. Like I said in beginning find another company and save the headache.

Exceptional company. We had a major water problem in the basement (the cats needed swim fins to use…read moretheir litter boxes) , really bad. This was about 11/2 years ago. Jeff and his crew came and fixed it for a very reasonable price, no problems since. Highly recommended.

Jeff from Once and Done Waterproofing was excellent!!! Local guy that truly helped us yesterday! We…read morehad about 3 inches of water in the home and found him through the site and his team was very responsive... Right away he came and helped us and even suggested how we can go about getting other work done! Thanks Jeff!