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    Pinecrest Manor

    5.0 (1 review)

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    3 months ago

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    The Ferrara Management Group

    The Ferrara Management Group

    (33 reviews)

    Astonishingly weak property management for our building. Insanely disappointing. Mr. Ferrara…read morehimself came to pitch us in person, won the contract, and things went south from there. He touted his law enforcement background, as if that's a credible or applicable metric for property management. Many promises were made about support and service, including all the contractors they use for repairs, and how quick their turnaround time was. None have proven to be true. All services have uniformly gone downhill since we went with FMG. Apparently, FMG pays their employees very little, as all the managers we've had have been junior employees. They're very young, very inexperienced, and utterly terrible about communication. They've been caught lying about our house rules, berating and slandering individual residents to contractors, and ignoring legitimate requests when residents cite provisions from our house rules. Our board was completely snowed by the promises, and now they're trying to put a brave face on the whole ugly, inefficient affair. We can't wait until this contract is up. Nothing but regret we signed with FMG.

    Currently, I am a shareholder of a building in Manhattan managed by Ferrara Management Group and…read moreliving out of the country, subletting my apartment. Today, when I contacted Ferrara Management Group, after receiving NO communication from them or the board about the state of the building in over 2 years outside of letting me know a board member resigned which caused me concern, I was: -denied when I asked who the current board members of the building are. -denied access to a video link to our annual shareholder meeting which was provided until last year's meeting. Ferrara informed me the meeting is held it in the building now and to participate I must come in person. When I pointed out that would be impossible for me and some other shareholders and asked for them to simply add back the video link, I was refused. -denied access to the shareholder meeting minutes as they "cannot be sent over email". According to Ferrara, I can only see them if I schedule time during office hours and come to their offices in Bedford, NY. I was also told the minutes would be redacted if I were to make the trip to Bedford. From Europe. -refused when I requested that timely updates be sent to me over email as I live overseas and it can take weeks for me to receive mail as it is "not policy". This seems negligent at best. It is definitely not in keeping with the best interests of all shareholders which, as I recall from my time on the board, is a fiduciary duty of the management company and board members. I do hope they will do better in communicating and providing access, as is their duty, with shareholders and giving better advice to the board, whoever they may be, so they can uphold their fiduciary duties. This is 2025 and there are no excuses for not being 100% inclusive of all shareholders unless of course, there is something to hide.

    Pinecrest Manor - apartments - Updated June 2026

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