An email to community first…read more... I have been a member of this bank for twenty years. I have a pretty big issue at the moment. I took out a personal loan approximately 4 years ago for approximately 4k. Community first set up and payments and I set up auto payments not to miss one. I get to the nearing of completion on this loan, which previously was two separate payments at 100 dollars each per month. 3 years, no issues. When my loan got smaller, I've noticed that community first stopped allowing the auto withdrawal of 2 separate payments, and wanted their APR for the whole term. All of the sudden, instead of keeping the scheduled 100 payments, it just stopped because my balance was around 200 dollars. Ok, dirty business, but I understand. Make your money off your member. Need your interest. Fantastic. I missed an EIGHTEEN dollar minimum payment I guess two months ago. Over 30 days. Well, I have two accounts with community first, checking and savings. Am I led to believe you couldn't access my account to retrieve this ridiculous payment? I have EIGHTEEN dollars in all of my communty first accounts. Please help yourself for EIGHTEEN dollars when we you'd like. My issue now becomes a larger one. My own bank turned me into the credit bureau for missing an EIGHTEEN dollar payment after taking 200 a month from me no problem. Without fail. So because my own bank turned me in for EIGHTEEN dollars, my credit score dropped nearly 100 points due to this. I'm currently attempting to buy a home. Thank you so much for killing my credit score over EIGHTEEN dollars that was obviously in my account. I'd ask you to please remove this late payment from my credit score immediately if you would be so kind. If not, I guess I'll take my banking elsewhere because this is embarrassing for not only me, but more embarrassing for community first in my opinion. I don't see this removed from my credit report, I will be withdrawing my accounts and any business I do with community first and will be more than happy to post a review. Your own bank will sell you out over EIGHTEEN dollars. Thank you so much for your concern to this embarrassing matter. Their response... Thank you for your message. To better serve you and answer your question, I advise calling us at 904-354-8537 to speak directly to one of our member service representatives to discuss your options in full. Please let us know if you have any other questions. Morris Eservice Representative My response: I'm not calling anyone. I will obviously go up the chain of command to deal with this issue. Please send me your supervisors info. Clearly this is a no factor at this level. Glad your credit score wasn't ruined over 18 dollars. I'd like an answer who your supervisor is by the close of business Mr Morris. Thank you and have a great day, Their response: NONE I would never do any banking with this group. Dragged my loan out and didn't allow my 100 dollar 2x a month payment so they could drag this loan out and pocket more interest. For EIGHTEEN dollars they turned me in to the credit bureau. Literally embarrassing

Community First in Yulee came into Nassau County in 2008, a few years after the merger of…read moreEducational Credit Union and Rayonier Credit Union /Eight Flags Credit Union. We serve those living and working in Northeast Florida.

I have been with NFCU since 1984. NFCU Kings Bay, GA Charlie Smith Sr. Highway location, remains…read moreprofessional and all tellers are experienced in all transactions that I have had to conduct. No issues! Love my NFCU!

First time at this branch. Just moved out here from the West Coast and they were fast and friendly…read morejust like in the West Coast.

Saint Marys,Ga. has several Great businesses! For my needs and wants of efficiency, service, and…read morekindness, Ameris Bank TOPS THE LIST!!!!!! I appreciate each of you!!!!!

What in the world happened here? NEW Management, that's what. My past relationship and review…read morehere was a solid one. Today, flash back to the 80s when service meant something. Good job BOA for whatever you did or whoever you hired to turn this place around.

I received a Bank of America FRAUDULENT ALERT.... immediately called the listed number. I was…read moredropped THREE TIMES after holding for 20+ minutes each time. I checked my account and confirmed I have three fraudulent charges. GOOD NEWS: BoA saw this and contacted me. BAD NEWS: BoA dropped three phone calls, all over 20 minutes each. WTF????

I never in eleven years have had anything but a fantastic banking experience with Ameris! Tricia…read moreWillis and all of the tellers have been tested by my lack of computer knowledge but everyone of them smile and go way beyond to clean up my messes. Because of their knowledge,I think it's so easy for them to help me!!!! I sincerely thank all the nice people at Ameris Bank in Saint Marys, Georgia!!!!!

Service requested. Want to get a PIN number for my debit card today. Can I see someone who works…read morethere?

Celine Weaver.and Anne Roy and Rodney Tonge and Adam Scott are four employees that work in this…read moreCredit Union/Bank who represent the best in customer service of most any bank I have been. So if you start out with four great employees the rest is gravy. These four answer all questions and inspire confidence in Vy Star as the place to put your hard earned money. Banking is a pleasure here with all of the services they offer and a nice atmosphere inside. There is always a Police Officer present. Vy Star has well placed Atm's in the Yulee community as well as a Fernandina branch. Easy parking, and an ATM out front which works well. Check out their rates on credit cards, car loans and other loans. The tellers are efficient and patient. Check out their checking and savings accounts which are definitely competitive to the other financial institutions in the area. My money is on and in VyStar!

Roughly 5-6 months ago they stated they were going to charge $1 each month for printed statements…read morebeing mailed out - told them no, don't do it. Just logged in after doing a deposit (savings only) on mine and my husband's account and saw we've been charged a monthly fee. did the IM service and they told me since husband is the 'primary' person on the account he needs to set up and do his log in and change it - that I'm not allowed to. (I take care of all finances - didn't realize there was even a need to have two separate logins for the same account!!) I handle all our finances and basically they're telling me I can't change a monthly statement coming to the house and costing us each time they do it to an e-statement. Even with both our names on the account. Because he's the 'main' account holder. Needless to say they will be losing our business and next week we'll go, pull out all our money and take our business (just a savings account) elsewhere. Probably been there 10 years roughly. They won't be using our money any longer for their investment purposes as we mostly just used it as a separate, convenient savings account locally.

Because of age, I don't navigate well at all with electronic communication. Recently I couldn't…read moreaccess my bank account and went to my favorite place for help. Mary O'Neal quickly diagnosed my problem. It was TOTALLY my issue. Although my phone normally does automatic updates I somehow missed one. Most likely on me!!! Mary almost instantly recognized my problem and had me out the door as usual totally happy. THANK YOU MARY for going above!!!!! Trish, Mary, and all the kind ladies out front are a huge asset to this community. I love all aspects of Ameris in Saint Marys, Ga.

Their hours are not feasible for the average working person since they don't open until 8:30, close…read moreat 5:00 or earlier and do not have any Saturday hours.