My uncle was a patient at Ponderosa and I'm writing this review to express my disappointment with…read morethe front desk. Ponderosa is very quick to cancel a patient's appointment. My uncle was literally 1 minute late to his doctor's appointment and for this reason, his appointment was canceled. Although I understand that hospitals do have late policies, Ponderosa does lack compassion, grace and empathy with their patients and this is disappointing to accept knowing they are in the healthcare industry. It's clear to us that this facility is less interested in the welfare of patients and more interested in quickly getting their patients in and out of the building. Being 1 minute late to your appointment should not be grounds for cancelation.

I could never imagine being kicked to the curb by my doctor after nearly 20 years of trust and…read morefaithfulness without a returned call MAKING ME FEEL INSIGNIFICANT, INCONSEQUENTIAL AND LOST -- even though I spent time to arrange for them to be "in network" with my insurance carrier. I have been a patient at Ponderosa Family Physicians for almost two decades, and for much of that time I was deeply grateful for the care I received. In 2016, Dr. Draper diagnosed my melanoma early enough that I was able to have it removed and become cancer free. For that, I will always be thankful. They also monitored my thyroid condition for over 10 years, and I placed significant trust in them with my ongoing health. When I changed insurance carriers and learned Ponderosa was no longer in-network, I personally contacted my insurance company and arranged to have them added so I could continue my care there. After receiving written approval, I brought the documentation directly to the office, believing that nearly two decades of loyalty and history would matter. Instead, I was sternly told I could no longer remain a patient. I asked to speak with the office manager, Steve Elliott, and was told he would call me. That was two weeks ago, and I have not received any follow-up. When I have called since, I'm told that because I am "no longer a patient," they cannot transfer my call or assist me in any way. After almost 20 years, the lack of communication and compassion has been deeply painful. It's unsettling to suddenly feel dismissed by a practice you trusted with your life. I now find myself searching for a new primary care physician -- someone who will see me as a person, not simply as an account status. I share this experience because long-term patients deserve TO BE TREATED LIKE AN INDIVIDUAL, A PERSON AND NOT A NUMBER with communication, respect, and basic follow-through. I sincerely hope others are treated with more consideration than I was.

Dr. Williams and Heather at Centennial Primary Care are wonderful. Every time I go in, I feel…read moregenuinely cared for, listened to, and treated with such kindness and dignity. They take the time to make me feel comfortable, answer my questions, and provide care in a way that feels both personal and professional. It is clear they truly care about their patients, and that makes all the difference. I am very grateful!

This is one of the best Dr offices I've visited for lab work ! The admin staff are so efficient and…read morehelpful. Michael was very helpful at check-in. NPC Taylor had by far thee best bed side manner I've ever had in all my medical experiences. So kind too . I felt listened too, not rushed. Answered my concerns. I was still in the office finishing up when my referral call came through , talk about fast! As of 2/16/2023 they are still having patients wearing masks , so be prepared. Good luck with your care if you choose to be treated here ! I was treated wonderfully.

I've been with shfmed for a little over 10 years. Jennifer Pearson has given me the absolute best…read moreservice I've ever experienced! When it comes to my medical care she makes herself available, caters to my needs, follows up, and always keeps a smile on her face. If you're looking for someone who knows her stuff and listens without judgement ask for her!

This is the best practice in town. I love the doctors, PAs,nurses and staff. The best care I've…read moreever received. I am never rushed during my appointments and have all of my concerns taken care of. I have had a teleappoinyment recently and it was great. I didn't want to go into the office and it was great. They have really made these appointments safe and effective. I'm very pleased.

Wonderful group of caring and knowledgeable doctors! So thankful for this awesome practice! I would…read moredefinitely recommend them!

Please Read... this practice is EXCEPTIONAL!!! If you are looking for a quality doctor and nurse…read moreduo, look no further. My mom sees Kelsey Bridgewater Berge (nurse practitioner) and she's wonderful. Her nurse Scott (RN) is amazing - his thoroughness, genuine empathy, and especially his follow through is something I am not used to experiencing in large practices. Everyone in your building seems to really care. Keep doing what your doing because it works. Please relay my gratitude to Scott and Kelsey.

man this doctor was horrible i've been trying to get injections for my mothers pain and he…read moreliterally is ignoring us and no one is of ANY help 0/10 don't recommend.

Became my #1 doctor to go to in Aurora. John D. McLaughlin is a kind and warm hearted man who put…read moremy heart @ ease when I was experiencing stress and anxiety of a possible Lymphoma that was growing underneath my arm. FIRST OFF, KATHY let my appointment slide a day earlier! Everyone was really nice and the coolest part was how Best kind hearted McLaughlin was. It was very hard to find his office: First off, the address on the YELP PAGE IS WRONG. The actual address is: 1421 S Potomac St. Aurora CO. 80012 Building 1421 BROWN BUILDING, Take an elevator to Suit #200 ! There is a parking lot available but with minimal parking unfortunately.

We have seen both Dr. Trawick and Dr. Gieseke in this practice, though our usual is Dr. Trawick…read more She sees our whole family and has been absolutely awesome. When I was having problems with my pregnancy she was supportive and kind the whole way through. Many doctors would have told me to think again about getting pregnant (I'm not a small girl and for some reason to some doctors this means I should never breed or plain won't be able to) and was helpful with a referral once I was. Once our son was born she detected issues and acted on them accordingly. Because of her care and timeliness we were able to avoid further problems, had his medical issues not been addressed. Dr. Trawick is a wealth of information but will also tell you if she feels that your issue is out of her scope. It seems that she knows someone in the area for something and the few referrals we have gotten (including our sons pediatric cardiologist) have been terrific. I really like, and more importantly, TRUST her and the individuals in the office. They take the time to make sure your needs are met and treat YOU not just your symptoms. It truly is a family clinic! We are very happy with the care we have had and even though we have moved out of the Aurora area we still travel to see her.

Poor communication around what needs to happen to get health care. Both of my prescriptions were…read moremajorly messed up and it was left up to me to figure out why the insurance wasn't paying for it. Health care is so confusing and expensive to be left to my own devices to tell them what they need to do is actually terrible. Will not be going back because of the admin side of things. The residents I saw were helpful and did a good job

So, I'm updating this review from my original one. I'd give them zero stars but had to put 1 to…read morereview. This place is a joke. I've now seen Dr. Bamba a few times over the last few months. They also told me this was a place for self paying clients without insurance. So most of their services are supposed to be free or discounted. Well, according to the bill for 3 visits it's $985. That's literally what it would've cost at ANY OTHER doctor office for cash pay. And more importantly: Dr. Bamba is well aware my thyroid is dead & I'm probably experiencing major hormone issues, because my weight has spiked 100lbs over the last couple years. Most of it being within the last year. I also have Fibromyalgia & the extra weight is causing me more frequent & more painful flare-ups. I cannot fathom why doctors do nothing. Don't they take an oath to be care providers???. She's prescribed me Levothyroxine (which is obviously not working). And hasn't addressed my hormones at all. They've watched me progressively gain on average 10lbs a month and suggested a nutrition plan. Are you kidding me? I barely eat at all. I have followed a "low carb no sugar" diet for years because my daughter is a type 1 diabetic. But this hasn't had any positive affect on my weight. I'm not a doctor, but to me it seems obvious that it isn't "just a diet & exercise" thing. I do light exercises when I can but that's even getting difficult because of my weight. On top of it, I now have high blood pressure issues that I've never had issues with in my 43 years of life. At this rate I'll be beyond morbidly obese by Christmas. I'm already heavier than I was during all 3 of my pregnancies!! I am so concerned about this rapid weight gain & the overall effect it's having on not only my body but also my mind. This is beyond frustrating; but I'm met with deaf ears & am feeling completely brushed off at this point. In our last conversation she said she wasn't running certain tests that I need in order to "save me $". But at $300 a visit, I don't see how they're saving me money. I am definitely going somewhere else for further treatment. The lack of actual care here is inhumane & unprofessional to the upmost extent. And their advertising for discounted rates are a complete lie. I wouldn't take my dog here. Stay far away!!! You'd be better off at literally ANYWHERE ELSE.

I picked up my kiddo from school and she complained of an earache. It was 5pm and her…read morepediatrician's office was closed. Since they have late hours on Tuesday and Thursday, they were able to get us in to be seen that night. I was able to be seen, fill our prescription on the way home and still get home in time for dinner that night. What a life saver for a busy mom!

Dr. Stripling is AWESOME, she is very personable and I felt like she genuinely cared about what…read morebrought me in and how to address it for the future even though I just saw her for one visit in place of my usual provider. I think this is genuinely the best doctor's office visit I've ever had and trust me I've had many. I feel like shouting this from the rooftop, she made me feel so comfortable and I am confident in her abilities. Edit: I was at the pharmacy come to find out my meds were never called in or even charted, and seeing as it was after hours I had an urgent care visit (which couldn't prescribe this med) AND an ER visit just to get what I could've gotten from the first appointment. I'm sad that I had to edit this I was really excited about the experience :/

Wouldn't recommend. Listed on state website to help those without insurance for flu shots. Instead…read morethey told me to go to local pharmacy and hung up on me. A bit rude way to treat folks. Also they registered with the state for a service they won't provide.

Stellar experience here! I came here to get a second opinion about a nagging cough that wasn't…read moregoing away. I went on a Sunday morning and they got me in right away. The check in process was seamless and the nurse and PA I dealt with were an absolute delight to deal with. They listened to my concerns, got me some appropriate meds and I was on my way. A few days later I was good as new. I would come back here in a heartbeat, professional, efficient and they knew what to prescribe me. Great option if you need an urgent care provider in a pinch!

I am having a terrible experience with Carbon Health at Arapahoe Crossing. I called them first, to…read moresee if they could help me with very high blood pressure. I provided the BP readings over the phone. She told me they could see me after placing me on a brief hold. I arrived and filled out the basic paperwork, she took my BP and (I assume she was a medtech), told me I had to pay $160 up front before I could be seen and evaluated. I reluctantly paid it. She brought me back to a room for my Evaluation and the Health Care Professional who was either a Nurse Practitioner or PA I believe, who immediately told me she could not see me. She told me I needed to go to the Emergency Room as they cannot provide care for this problem in this Urgent Care Setting. Here is where it gets interesting...I returned to the front desk person and requested a refund since I was not evaluated. She told me she could not give me my money back and told me to call the Office Manager. I have not only called Carbon Health Billing, as well as this Carbon Health Urgent Care clinic several times to receive my refund. Billing told me that the Office Manager at the clinic will call me back. Today is 1/13/25 and I have not heard from them. Additionally, I called my health insurance company and they also paid $160 to Carbon Health. All in all, $320.00 was paid to this clinic for the medtech to take my BP. This is absolutely ridiculous!!! I am contesting the charge with my credit card company and providing a report to the Fraud Department with my Health Insurance company. I am truly in shock that they have such poor ethics. DO NOT use them if you are in need of Urgent Care. They are very shady!!!!!

I have been a patient at Willard Family Practice for 20 years and, until recently, was very…read moresatisfied. I underwent emergency surgery on October 1st and again on October 3rd. On October 14th, they received a pathology report indicating a cancerous tumor in my appendix. I had a post-operative appointment with Mary and a follow-up call regarding my bloodwork results. Unfortunately, Mary only reviewed the bloodwork results and failed to inform me of my cancer diagnosis twice within three days. When I called to inquire, Clemmy informed me that it was not feasible for them to read every report that comes in and expressed her apologies. She also mentioned that Mary would likely call to apologize as well, but she has not done so. I believed my primary care physician was responsible for handling situations like this, especially when the hospital and surgeon did not contact me. I relied on Mary to review the report that had been placed in my file two days earlier. If you are looking for a doctor's office that does not prioritize reading every report, Willard Family Practice and Mary may be suitable for you.

My family and I have been going to Dr. Willard's practice for over a decade and are extremely happy…read morewith the outstanding care and concern for our welfare that Dr. Willard's practice has provided us. There aren't enough superlatives I can use in describing this team. I highly recommend Dr. Willard's Family Practice and are confidant like US you'll be glad you did. Thank You Dr. Willard & Team!!