This is your standard run-of-the-mill primary care clinic. Don't expect anything out of the ordinary nor will your GP suggest that you get anything but a standard blood lipid test performed. It's like entry-level medicine. On top of that they have chosen a model that forces patients to get bloodwork only at their facility. If you choose to retest, say your LDL level after a few months of diet changes, you would have to make an appointment and wait weeks and then go to their location to get your blood work done. Seems like kind of a racket to me when we live in an age where patients can order their own blood tests online. read more

https://youtu.be/zigtDPgtTTM?is=g_bkFCWnK3tf8rSd Please watch before considering this practice. read more

My family has been going to Ponderosa Family Physicians for over 40 years. The medical care and the staff have always been fine, and I have no complaints about them. However, I recently transitioned to Medicare as my primary insurance. When I tried to schedule a routine physical today, I was told that because I hadn't been to the office in over three years, their policy now classifies me as a "new patient"--and they do not accept new Medicare patients. It is incredibly disappointing that 40 years of patient loyalty means nothing to their administrative system. While I understand that Medicare reimbursement rates are low, it feels like they are just using this 3-year gap as a convenient loophole to dump long-term patients who switch to Medicare. Other seniors looking to return here should be aware of this policy. read more

I've been going to Ponderosa for over 20 years and have never had a bad experience. Dr. Lipnick is great- knowledgeable, straight forward. I see a lot of negative reviews her, but my experience has always been positive. read more

I could never imagine being kicked to the curb by my doctor after nearly 20 years of trust and faithfulness without a returned call MAKING ME FEEL INSIGNIFICANT, INCONSEQUENTIAL AND LOST -- even though I spent time to arrange for them to be "in network" with my insurance carrier. I have been a patient at Ponderosa Family Physicians for almost two decades, and for much of that time I was deeply grateful for the care I received. In 2016, Dr. Draper diagnosed my melanoma early enough that I was able to have it removed and become cancer free. For that, I will always be thankful. They also monitored my thyroid condition for over 10 years, and I placed significant trust in them with my ongoing health. When I changed insurance carriers and learned Ponderosa was no longer in-network, I personally contacted my insurance company and arranged to have them added so I could continue my care there. After receiving written approval, I brought the documentation directly to the office, believing that nearly two decades of loyalty and history would matter. Instead, I was sternly told I could no longer remain a patient. I asked to speak with the office manager, Steve Elliott, and was told he would call me. That was two weeks ago, and I have not received any follow-up. When I have called since, I'm told that because I am "no longer a patient," they cannot transfer my call or assist me in any way. After almost 20 years, the lack of communication and compassion has been deeply painful. It's unsettling to suddenly feel dismissed by a practice you trusted with your life. I now find myself searching for a new primary care physician -- someone who will see me as a person, not simply as an account status. I share this experience because long-term patients deserve TO BE TREATED LIKE AN INDIVIDUAL, A PERSON AND NOT A NUMBER with communication, respect, and basic follow-through. I sincerely hope others are treated with more consideration than I was. read more

I'm very happy with this office and Dr Ankerman is fantastic. We started coming here a couple years ago after our primary closed and many friends in the area recommended Ponderosa. The staff is always friendly and Dr Ankerman is very thorough and knowledgeable. read more

My uncle was a patient at Ponderosa and I'm writing this review to express my disappointment with the front desk. Ponderosa is very quick to cancel a patient's appointment. My uncle was literally 1 minute late to his doctor's appointment and for this reason, his appointment was canceled. Although I understand that hospitals do have late policies, Ponderosa does lack compassion, grace and empathy with their patients and this is disappointing to accept knowing they are in the healthcare industry. It's clear to us that this facility is less interested in the welfare of patients and more interested in quickly getting their patients in and out of the building. Being 1 minute late to your appointment should not be grounds for cancelation. read more

Ponderosa family practice. Iif looking for protocol Doctors and Staff that decides if you can stay this is your medical office. Using no harsh language being my health provider so I thought. The young woman that called in place of my Doctor Jared Angerman. Hung up on me and now I received a letter kicking my entire family out of their practice. All I wanted a little effort towards figuring out the insurance game.. BTW I have asthma and wanted extra refills do the the fact that I live in Aurora with allergies. Breathing medication not anything else . So much for being a patient now just protocol. read more

I scheduled an appt to see Dr Ankerman for today. I originally made the appointment last week for today at 9:10. Over the weekend I received an email reminding me of my appointment for today at 9:25. I am human so I assumed I made a mistake when I wrote down the appointment time for 9:10 and being that I received the email over the weekend I could not call to check. Mistakenly I trusted the email I received and arrived for my appointment at 9:20 thinking I was five minutes early. I was told they had already marked me as a no-show since my appointment was for 9:10. I tried repeatedly to show them the email confirming that my appointment was 9:25 and my most recent communication regarding said appointment. They said this was an automated email and and there was nothing they could do about it. The blonde woman who I assume is the office manager was extremely rude. The woman sitting down at the desk, although I disagree with their system was much more polite And could give lessons to the blonde woman on how to treat patients. I explained to the blonde woman that if they were going to hold patients accountable in this way, then they need to update their system and inform people of the correct times via emails as this is confusing and misleading. Now mind you I arrived at 9:20. She said I should've just listen to what time I was told and again I told her that I assumed I had made an error when writing it down and was going by their last communication for time confirmation. It is extremely disappointing to me. I realize that the doctors and offices time is extremely valuable but so is mine and an accurate email,whether automated or not, should reflect the appropriate information. ***I should mention that when I previously saw Dr. Ankerman one time, I felt like he was a very good doctor and was looking forward to making him my primary physician. read more

Ponderosa Family Physicians - Family Practice Near Me - Aurora, Colorado

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Had to stop a BP med due to reaction and she sent me home just fine with 30 pts higher than my usual. Condescending, brushed off. Will be immediately finding another provider. read more

A D.O. at this business, recommended my husband take bee pollen while presenting with flu symptoms and severe migraines, which he shared with her he had a history of. My husband will never return here. We had used them for years. BTW, there are no studies that Bee POLLEN Prevents migraines. If you value your health, I would use your money to see an actual MD. read more

They won't let me get my medicine medicine and I'm positive for a really bad parasite and I'm literally pooping them out. They won't let me get my meds because they're screw up the verification process, so I have to get the medicine later. Medicare sucked too! They miss described Me with antibiotics for an ear infection! I was almost finished with the antibiotics dose. read more

I've never felt more dismissed or disrespected by a doctor. While the office staff are absolutely lovely and incredibly kind and good at their jobs, it doesn't help if the doctor doesn't actually provide any care. I came to Dr. Hrywnak when my previous primary care doc retired. I came in because my eyesight has been failing, and my neurologist recommended a thyroid test to see if the thyroid was responsible. Sure enough, it came back abnormal, so I set up an appointment with Dr. Hrywnak to attempt to get the thyroid issue addressed so that I can see again. She spent about 30 seconds in the room with me and declared that the labs were a fluke and ordered them redone. I asked, if she thought the labs were a fluke, did she have any thoughts about why I can't see? Her response, "That's not what I'm seeing you for today. Make another appointment." Seriously??? That's the whole reason I was there in the first place. Maybe the thyroid wasn't the issue, idk, but I'm not just a walking thyroid, I'm a whole human being. If we've ruled out a cause of the problem (by just glancing at half my lab results, she didn't even turn the page), then doesn't it make sense to talk about what else might be a cause? Seriously, save yourself some time. This doc does NOT care. read more

I have been going to this clinic for over two years and after today, I'm safe to say that I will never go back ever again. Please don't go here. Read the reviews and run. I'm now in 1k medical debt bc they don't have the heart to tell you before a routine procedure (preventative care) isn't covered by your insurance. They tell you this and that and you're stuck with a huge bill That could've been prevented. I do know how these people sleep at night. read more

Pls read the whole review. I have been with this practice for over 20 years! Very very disappointed with their professionalism and practice! My physical was due, was called for an opening on Saturday morning, got very excited wow they do physicals on weekends too! Then when I go there the lab is closed, and they asked me to fast for bloodwork not mentioning the labwork won't be done. All the blood work for everyone is done at their office, being their patient they still ask me to make an appointment with 'labcorp' which I got the earliest appointment on June 1st about 45 minutes away - WHY, why they did not reserve lab work at their lab on the following week day, when they booked the physical, bloodwork is the spine of all the physicals. For them just to get the payment for the physical from Insurance was the only goal! Very very shameful, where we are heading, all about the revenue! Secondly the previous appointment that I made at the same place. I drive there minimum 25 minutes to go there. the doctor comes in the room had scheduled hardly 5 to 10 minutes for my appointment because to what I had asked for! The doctor should block for any appointment some extra time, Incase the patient who put some time to get billed for the appointment has forgotten to mention his/her small concern! read more

I really wish google reviews had -999 starts but no: SO the fact that this institution is NOT capable of treating the patients with simple humanity makes me think that cultural exclusivity does not exist here at all. I spoke on the phone with such a smug, ignorant, rude, unprofessional, petulant and arrogant woman. She was NOT able to help me with a simple question, she answered me with an attitude and a tone of voice in which she spoke word for word as if I did not understand that we were speaking the same English language, never an interaction on the phone that was for a medical service made me feel: SO uncomfortable, dehumanized, ignored, small and powerless. I called again to speak to the manager in charge and tell about the situation, but to my luck, a manager named Laura was the same or worse than the other woman who initially spoke to me on the first call. Laura was NO patient, cordial, helpful or even HUMAN to listen to my complaint from the original call, she dismissed my complaint, never ONCE ADDRESSED IT, instead of providing help Laura decide to argue with me, did not try to fix the problem or do anything about how I was treated, instead Laura made me feel worse and little. Laura instead of HELPING WITH MY COMPLAINT, which was all I wanted, Laura the manager acted as managers should NEVER act. Laura was disrespectful, negligent, careless, and disinterested in providing help. Laura just acted recklessly. Thank you very much for showing that office performance is pathetic, unfair, not real, NOT HUMAN, NASTY AND MISERABLE, I am in the process of changing doctors immediately after such an terrible and sad example of human kindness. Laura, you are a disgrace to the health office, wait for the complaint and clossure. read more

In the last couple of months, I made an appointment when my migraines got worse. When they got better I updated and was told it would be better to see the doctor when they got worse again. Fine. When they got worse, I set up an appointment, but couldn't get one for about a month and a half. At the end of December, they reached out because I hadn't responded to the referral for the Neurologist and I should see him, either moving forward or with a follow up after, so they cancelled. After I saw him, I thought I was good, but my daily meds didn't get switched to under his name and my primary doctor said I was good for now. I went to check my refill, as I run out today and it doesn't get filled until toward mid month. Their response was, it's up to the pharmacy on how fast they fill a prescription and if that didn't work for me, to call around and find another one. I found one close to work, that has the meds on hand and sent a message to the doctor (they're closed on weekends) to update the address and hoping I can get Monday. I also got a message that said they would only approve one refill as I continue to cancel the follow up when I need to do that, so I'd better make a new one. Weird, since they were behind both cancellations and they could have just said it was time for a follow up and they needed it to continue on that prescription or to see if there was a different route that they wanted with the neurologist. Plus this is the one that had to build up in my system and stay there to help, yet they don't seem to care that 3 weeks without will do exactly the opposite. Today, they came back and admitted they lied about getting one more refill and getting in an appointment, I had to make one before they would refill, it has to happen every 6 months. So why didn't they tell me that 6 months ago, or 3, or last month, so I could get it in. Would they have even told me, if I hadn't reached out? And, since I have no more sick days due to playing their referral games, I have to schedule way out again and no, I can't see a different dr in the office, because mine has appointments, I'm just making it hard, by not taking one that would lose me a day of pay. read more

Making an appointment is ridiculous. Called 3 days in a row and was placed on hold each time for an indefinite amount of time. Finally had to go in to the office to make the appointment!! read more

Office policy that they won't take Medicare unless you have been a patient witht them for more than 2 years. They take Medicare but not from new patients, which is ridiculous. Either take it or don't take it but why the 2 year waiting period. Just a terrible policy and after seeing all the negative reviews here I am glad they won't take new patients with Medicare. Dodged that bullet. read more

No stars ... I'm absolutely pissed off i have never done anything wrong with this practice other then life and horrible events comming up. That i have had to reschedule a few appointments over the last couple years i have seen Dr Hrywnak this lady always came off like she didn't like me n made all my visits super fast. Today she sent me a certified letter stating me to find a different practice. Excuse me ??? read more

Would absolutely not recommend. Coming 5 minutes early to an appointment counted as a "no show," and they refused to even reschedule my appointment. read more

Wow! All the negative reviews for Ponderosa. Well, you can add me to the list! My wife and I have been going here for over 20 years, what a drastic decline in the past several years. And how they treated my wife in her final weeks of life was deplorable! I should have let this inept office then. The final straw was when they billed me for a missed appointment. How sad that after 20 years of being a customer they would not wave this charge. Needless to say I told them to stick there $35 charge up their know what. I left the office and found a new top notch health provider that makes Ponderosa look like a Mickey Mouse operation which they are. They have lost most of the original doctors and ever since it has gone down hill. read more

Not impressed with the doctors after Dr Pederson retired. I saw one of the providers 3 times and each time she said it was nice to meet me. Apparently she didn't look at my file to see her own notes on previous visits To top it off, this same provider missed my daughters symptoms related to anorexia, and she was severely ill. Needless to say, my family and I now have new PCPs read more

I started with Borja and continue with Pederson. Great place and great group of people. I like the fact that, in my third year, I see the same people- the same nurses, same doctors, same receptionists. I like that type of stability within an office that probes me. My doctor and nurses are very thorough in their questions, they listen to my concerns and address them, and they provide me with clear information regarding test results and any inquiries I may have. I was just there and I'm thinking about stepping into the vision office and the dentistry office to see what they have going on. Nothing like having all of my orifices satisfied in one spot. read more

Do not use this Physicians office. It was recommended to me, so I went. The moment I got to my appointment, every staff member was rude!! Ryan Frank was even worse. Asked you questions and made you feel dumb for asking those questions. I only went in for an office visit, no tests or medicine. Then I receive a bill in the mail for $162. My daughter was recently sick and had tests done and medicine provided but was only charged $130, which makes sense. However I was charged $162 for a consult that lasted about 5 minutes. Between the billing and the rude customer service. Stay away from this place and go somewhere that actually cares about your health. read more

I have been seeing Dr Hrynak for the past year and half. I stumbled into her and happy with her care. I actually have some complex medical conditions and she listens well and creates a plan of action. I would highly recommend her! read more

This used to be a great place with a great front desk, but now they seem to not care about the patients. I was a patient for over 30 years! Moved for 14 months and came back but was on Medicare. They said they can't see me anymore because I left. REALLY? This is how you treat your patients? No matter what I said, the "girl" who told me this was very unconcerned and uncaring! After that many years it is sad and frustrating to be booted out! On top of that my husband who sees Dr. Draper (He is fabulous) needed an appt for blood work. Can't see him on a Saturday and he had one Friday off that was booked. Front desk was not helpful at all. Instead of saying if something cancels we will call you, it was just NO. Very unprofessional, very uncaring front desk. I miss Diane! read more

I am experiencing severe symptoms' when I awake in the morning such as foggy vision, right hand shaking, etc... due to lack of oxygen during my sleep, I wake up more tired and exhausted than when I go to sleep. I have called Ponderosa 23 times since Oct. 12th, when they sent the original order for a CPAP machine and they have neglected to provide Aero-Care, the company whom they referred, completed documents requested over and over again causing delays in getting my equipment. I even went to the extent of driving to Ponderosa's office, picking up the documents required, scanning and email these myself, speaking to the Poderosa Office Manager, speaking with the Aero-Care sales representative and as mentioned before, called their office 23 times. I have been a patient of Ponderosa Family Physicians for over 13 years. I still DO NOT have my machine and continue to suffer the side affects but Ponderosa doesn't care. This is severely affecting my income and health because it is hard to function when exhausted and even given the measures I have taken to resolve this issue still no machine or resolution yet Ponderosa claims they have done everything they can. I pray that Ponderosa's lack of action and concern does not severely cause suffering, stress and symptoms more sever or extreme than mine!!! read more

If I could give zero stars I would. The staff is so incredibly rude and disrespectful. The doctors are unprofessional as well! If you want a staff and doctors please don't waste your time going!!! We have been going to them for years and put up with rude staff just for one doctor that we liked!! Please run away from this unprofessional office!! read more

I have been seeing Dr. Beougher ever since Dr. Pederson retired. I am grateful to have Dr. Beougher as my physician, she is very caring and explains things in detail so I can understand. I would recommend her and this amazing practice to any of my friends and family! read more

I don't understand the reviews here. This is a great practice - my family sees 3 different docs as PCPs and they are all excellent. The front desk is polite and professional, nurses are friendly and compassionate. I know medical issues and all that comes with them can be stressful and this forum is an easy and anonymous way to vent frustration. Take them with a grain of salt Ponderosa - and keep it up. read more

The docs are great, however front desk and other aspects of this practice are atrocious: - 30 minute hold time while listening to a recording about their address and website, not even elevator music; how is someone at work, or a sick person supposed to endure that? and that is for something as simple as scheduling/rescheduling an appointment. - they will not mail you blood results after NUMEROUS requests - why are appts necessary for 3-minute procedures such as blood draws? others accept walk-ins. - they will only take your pulse by hand (!) and then make up and record your blood pressure (!) from that in their records - they're unreachable through their website. no feedback/survey forms, etc. looking for alternatives... read more

My family and I have been patients here for several years and watched this clinic go downhill over the years. Their front desk and phone staff are extremely rude and disrespectful and have serious attitude issues. I called to schedule an annual checkup and was told that the closest opening is in April 2019?! I need to schedule an annual check 8 MONTHS AHEAD?! Seriously? Making extra money is their #1 priority, the doctors don't listen to patients anymore! They actually posted signs that say one question per visit. Last time the doctor told my wife if she has another question she should schedule another visit. Another way to rip off patients is to do additional unnecessary blood tests just because it's their "policy" although they're not covered by the insurance because these tests are typically not part of annual checkup. They are only in it for the money and they don't have the patient's best interest at heart. read more

Took me a long time fine a practice that I really like. This is a group of compassionate doctors. Especially Dr. Beougher. Also the staff is very friendly and helpful . So happy to find them! read more

I'll keep it short and sweet. The front desk is not patient friendly. Horrible at scheduling appoints and always have a bad attitude. Doctors here don't seem to have the best practices, you're better off going somewhere else. read more

The staff are very friendly. Dr Frank explains everything, so i can understand. He explains what he plans on doing. He explains what medications he wants me to take, and why. I would recommend this place to all my friends and family. read more

The front desk has gotten to the point th as t you can't call without them either scheduling you for a day you didn't ask for. Ed van though you stand right in front of them and confirm the day you can come in. Then they charge you for missing whatever day they put down. They don't call to confirm appointments anymore. Then I scheduled a physical for my husband, the person at the front put it as a follow up for nausea, then told him that he smelled of alcohol, Dr. Revnok, when he barely drinks and runs 3 businesses we own. This used to be one of the best. I wouldn't recommend them to anyone now. read more

My husband desperately needs to have back surgery. We are all set except for the all clear from our PCP....which we cannot even get scheduled and they do not seem to even care! The man can hardly walk more than a block, but "oh well" is the attitude we received today. We have the back specialist and general surgeon all scheduled and on board. The easiest piece of this puzzle should be seeing your PCP.....think again. They won't even let him get the labs drawn while we are waiting to at least check off that box. Thanks for caring for the patients.... read more

This office is run like a dictatorship! People should get mad and upset when our civil liberties are taken away. I had to drive my husband to Ponderosa Family Medicine today for an appointment. The office refuses to allow anyone to sit in their large empty waiting room. The receptionist insisted that I sit outside the office because of COVID. I told her every person who walks into their office will be forced to walk past me exposing them more than if I sit inside their office against the back wall of the waiting room. The way dictators take over is little by little as we the meek give up out rights. Today the temperature outside was 3 degrees, this office would rather I sat outside in my car rather then in their large empty waiting room. My husband and I have different doctors, my doctors office allows him to sit in the waiting room while he waits for me. Ponderosa wants to take away your civil liberties, they want to dictate your actions. My husband likes his doctor but I hate their policies. I'm glad I have a different doctor. If you're looking for a new family physician go to an office that values you as a patient and your rights. read more

Doctor Dean was heartless. I felt like she was annoyed with me and could care less what was wrong with me. Needless to say, I will not be returning. read more