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    Charles Riverboat - An intimate surprise engagement aboard Happy in Boston Harbor.
 @jasoncoreyphoto

    Charles Riverboat

    (151 reviews)

    East Cambridge

    We had a good experience with charles river cruise in our recent trip to Boston. The boat dock was…read morenext to a shopping mall with access to restroom, dining options and various shops. The receptionist was friendly. The tour guide was phenomenal. Bearing a great, easygoing and a bit sarcastic personality, she was engaging, knowledgeable, funny and honest about her delivery. I learned a few things about the city and the famous schools from her personal opinion. Very steady and peaceful ride. Clean and well-maintained boat with a bar. Be mindful it's hot inside the boat with the scorching sun in PM so bring water, sun screen and hat, dress lightly. It was our second day in town our bodies still adjusted humidity and heat, I felt I was about to get a heat stroke. It'd be nice if they consider AC operated boat in the future.

    We took the 90-minute Charles River Tour Cruise on Friday, August 1st--our first time using Charles…read moreRiver Boat Company. The views were nice, but the experience turned sour quickly due to a lack of passenger care and extremely poor customer service. Halfway through the ride, we were filming the scenery at the front of the boat when, without warning, the captain blasted an incredibly loud horn as a "greeting" to another boat far in the distance. It was completely unnecessary, and the sudden, deafening sound startled everyone around us. I almost dropped my phone into the water. We went inside for the rest of the trip because we no longer felt safe or relaxed. Later that day, we emailed the company with our concerns and offered to send them the video showing exactly what happened. They didn't care. Instead, the Director of Operations, Gibson Cushman, dismissed our complaint, quoted Coast Guard rules (irrelevant in this case), and refused a refund. He offered a credit for another cruise, which felt like a cop-out since we're not local. His response made everything worse--tone-deaf, defensive, and full of excuses. He even tried to blame us, saying passengers should expect loud horns at any time. I had ringing in my ear for 48 hours--if we'd known something like this might happen, we could've worn ear protection. Overall, it was a stressful and disappointing experience. Their focus clearly isn't on guest satisfaction or safety--only on covering themselves. We won't be returning and wouldn't recommend them to others.

    PingPod - indoor_playcenter - Updated May 2026

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