Dr. Boghossian is The best eye doctor. I had weird severe dry eye issues and wanted lasik. He did…read morenot rush me and made me wait almost a year to fix my issue before allowing me to do PRK. After my surgery, he was available on call. He is very thorough in all that he does. His calm demeanor is also helpful esp during and after surgery!

Great eye doctor! Dr. Boghossian is thorough in answering questions or advice for eyes and very…read moreknowledgeable. He and his staff are very professional and nice. Very appreciative to have such a great eye doctor.

The front desk staff needs a lot of improvement. First they called me to tell me my copay was $160,…read moreI called VSP, and they told me no, it is $10. Then they called me back and set up appointment for Friday morning, then they called to say, no, it was a mistake and they were looking at Thursday schedule and they only have PM appointment. I went there and after waiting around for a while it turned out my name was not entered in the system to let them know I was there. I was kept waiting for 45 minutes for pupil dilation and my appointment took at least one hour 15 minutes. I hope they improve the front desk and scheduling.

We have known Dr. Neves and Dr. Delayney for a long time. My mother was a patient of Dr. Neves way…read morebefore he opened the office in San Ramon. When Dr. Neves and Dr. Delaney opened San Ramon office we switched (my ex, 3 kids, and myself) and became regular patients of Dr. Delaney. Both doctors are great. That is the only reason we still go there. That being said, the front office staff is very rude. They don't know how to treat their customers. Be polite and little more respectful. Otherwise, people will stop going to your business. There are always other options.

While it has been a while--- I am reminded every time I put properly prescribed contacts on…read more A while back my vision changed to near and far. The doctor told me to make an appointment right when I got my contacts. The receptionist refused to do so. When I finally got an appointment I was told oh that's the best we can do. For way too long I cannot see. I had to buy a new phone. I couldn't drive at night I couldn't read things at the store. Everything was a struggle. Thank God one of the contacts broke-- thanks so much lens crafters---I now see perfectly. I complained to the receptionist several times and she would not make me an appointment prior to this. I love Dr. Mann-but she didn't take my insurance. The replacement that they got for the eye doctor for contacts was absolutely horrible compared to the one that they previously had. Not only where her prescription is wrong she was also very spicy. ( unfortunately, I don't know her name) hopefully she's no longer there along with a spicy receptionist. Also, I have experienced multiple medical errors from medical receptionist that are spicy. I really wish they would be trained to listen to the patient. I don't know if it's the same woman hopefully it's not- cause she doesn't have the ability to fully hear out the patient and their concerns.

I have been a patient for ten or more years and haveconfidence in the doctors and professional…read morestaff but have phoned multiple times in the last week to try and schedule an appointment but no one ever answers and when I leave a message they don't call back.

Started have vision problems that gradually got worse so I asked around to find an eye doctor,…read more Was referred by several people to Dr Severin and so I booked an appointment. Turns out that I had a cataract that that needed to be removed. All I can asy is that I have received the best possible care from the best possible people and that goes for everyone on his staff. I highly recommend Dr Severin and the East Bay Eye Center.

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was very difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

I've been visiting the eye doc for almost 4 decades. Dr. Tim is undoubtably one of the best…read moreoptometrists you will find anywhere. He is very patient and takes the time to explain everything relating to your Rx. I just wish I had found him when I first moved to the area. Don't waste your time at the chain shops where service is impersonal - you will be happy you went to Eye Q instead

Dr. Tieu is very thorough and consultative. Good bedside manner and knowledgeable. Have been a…read morecustomer for over 10 years, highly recommend. Front office proficient at incorporating variety of insurance providers.

Absolutely LOVE my new glasses (every pair of glasses/sunglasses I've gotten over the past 15+…read moreyears) and the entire experience! From start to finish, everything was amazing. The selection was great, and I found the perfect pair that I absolutely love. I especially want to give a HUGE shoutout to Felipe! He was absolutely fantastic--so attentive, helpful, knowledgeable, and genuinely caring. His charismatic and friendly personality made the entire experience so enjoyable. He went above and beyond to make sure I was happy and taken care of, and you can truly tell that he cares about his customers. Customer service like this is hard to find! Felipe made the experience exceptional, and I will definitely be coming back. If you're looking for new glasses, ask for Felipe--you will not be disappointed! Highly recommend!

Awesome service, incredible, super-friendly, and experienced staff! They actually answer their…read morephone, return calls promptly, and getting my frames and lenses takes only about 2 weeks. Great warranty service too.

I had a great experience with, Scott Hyver Visioncare, from my very first consultation all the way…read morethrough my post-operation appointment. The entire process felt smooth, professional, and reassuring. I especially want to highlight, Marleny Garcia at the San Ramon office**, who was absolutely incredible. She took the time to thoroughly explain all of my options and walk me through the entire surgical process, which immediately put me at ease. I left our conversation feeling relieved, confident, and genuinely excited about the procedure. What really stood out was how personable and honest Marleny was. She shared her own vision journey and personal experience with eye surgeries, which made a huge difference for me. Hearing her story made it easy to trust her, and it was very clear that she truly cares about the patients who walk through the door. I had originally planned to consult with other doctors' offices before making a decision, but after meeting with Marleny, I felt completely confident that I had found the right place for my laser eye surgery. She played a major role in helping me feel comfortable moving forward. Thank you so much, Marleny, and thank you to the entire Scott Hyver Visioncare team for such an excellent experience!

Dr. Avise, explained the surgical procedures where I could understand. I felt at ease when I left…read moreher office

I have so much respect for Dr Barakeh for his professionalism , kindness, and competence. Always…read morevery patient with me with my multiple eye problems. The staff are very helpful with my appointments, always accommodating with a smile. And Nancy, Dr Barakeh's assistant always made sure that I am comfortable during the procedure. Thank you Dr Barakeh for your contribution to the community. Melva C, Alamo

Excellent! Personable! Dr. Barakeh provided the highest quality of care. I went in for a…read morecomprehensive eye exam as I had issues and questions that required expertise. I received an in depth and highly detailed analysis of the health of my eyes. I was very pleased and impressed.

I have seen Dr. Drucker since the very day he took over the practice from Dr. Sheenan some 30 years…read moreago (probably more). Clearly, he's competent, also has a great tableside manner and is an unusually good conversationalist for a busy physician. And while Dr. Drucker is outstanding, be advised that the office staff is not nearly as capable as the doctor himself - with Rosa as the lone exception. If you call, you'll get a disinterested monotone on the other end of the line, with no comprehension or desire to resolve your issue. Again, ask for Rosa, and this problem solves itself. I'm hoping he has no immediate plans for retirement - he's one of the good ones.

I saw Dr. Drucker a couple of months ago for a complete checkup. He was thorough and seemed…read moreconscientious. I didn't notice the condescending bedside manner mentioned by another reviewer. He is quiet and not a "ha ha" kind of guy. But that is different from condescending, although I could see where it could be taken that way. And, possibly, he was having a bad day - or the reviewer was. Recently, I was looking for my prescription (I was ready to order glasses) and couldn't find it. I called the office. They looked up my prescription, read it to me, and told me they could mail or fax it to me or I could pick it up. I'd say that's going above and beyond the call of duty! I'll go back!

Dr. Lin and Dr. Lew are so professional and thorough! I came in to renew my contacts prescription,…read moreand was introduced to new daily contacts. I learned that daily contacts are healthier for my eyes than my old monthly lenses. They showed me how much buildup there was in my monthly lenses... it's hard to manage them every day! Really impressed with the team, and their Covid protocols. Staff was very friendly and knowledgeable. They educated me on blue light protection for over my contacts. Highly recommend!!

The social media guy is trying to do damage control here but I specifically asked if I could come…read moreback to get my measurements was explicitly told that I could not come back and get my PD measured unless I buy their glasses.