The front desk staff needs a lot of improvement. First they called me to tell me my copay was $160,…read moreI called VSP, and they told me no, it is $10. Then they called me back and set up appointment for Friday morning, then they called to say, no, it was a mistake and they were looking at Thursday schedule and they only have PM appointment. I went there and after waiting around for a while it turned out my name was not entered in the system to let them know I was there. I was kept waiting for 45 minutes for pupil dilation and my appointment took at least one hour 15 minutes. I hope they improve the front desk and scheduling.

We have known Dr. Neves and Dr. Delayney for a long time. My mother was a patient of Dr. Neves way…read morebefore he opened the office in San Ramon. When Dr. Neves and Dr. Delaney opened San Ramon office we switched (my ex, 3 kids, and myself) and became regular patients of Dr. Delaney. Both doctors are great. That is the only reason we still go there. That being said, the front office staff is very rude. They don't know how to treat their customers. Be polite and little more respectful. Otherwise, people will stop going to your business. There are always other options.

Dr. Raghu did the cataract surgery in both eyes. Excellent outcome. Staff very cariingread more

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was so difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

Dr. Hsu came highly recommended through our pediatrician, Dr. Lynne Whyte…read more I was able to get an appt the next day as there was a cancellation. Shaina was amazing! She was very sweet and got my quiet daughter to answer all her questions and made the appt fun. Dr. Hsu was very thorough and explained everything to me in layman's terms. Thankfully nothing serious. Lucia was helpful in getting the Rx faxed over to my pharmacy in a timely manner. Sometimes eye meds aren't covered by insurance or that particular pharmacy. So I needed to check another pharmacy who had a manufacturer's coupon. Lucia helped me get a fax over after speaking to the Dr. She was very responsive, willing to help, and follows up with calls when promised. Thank you to Dr. Hsu and her great staff!

Dr Hsu and the staff is very friendly and professional. My daughter is 4 and Dr. Hsu was very good…read morewith her and quick. My son who is 11 is autistic and she was also able to examine him as well. She's very good with children and very good with the parents. I felt comfortable well-informed and confident that they were being seen by a compassionate doctor. I am glad I found a gem.

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was very difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

For over 20 years, my spouse and I have been grateful to be in your care, Doctor Todd Severin. Your…read moreskill, professionalism, and kindness have given us not only excellent eye health but also peace of mind. Kristy, Mayela, Brittany, Ariah, Tammy, Jamie, Chris and every member of your staff have consistently gone above and beyond to be helpful, welcoming, and compassionate. It's rare to find a practice where every single person makes you feel valued and cared for, and we feel truly fortunate to have found that with you and staff. Thank you for your dedication, your warmth, and the trust you've built with us over the years.--Margaret

When Dr. Jung entered the room to examine my wife, I remembered how I had been referred to him. Dr…read more Jung is not an alarmist and is very calm. He answers every single question with ease. When I was examined in the past, Dr. Jung was able to calm me down. I felt like "Rambo," but I tried to conceal it. My wife and I was fortunate to be ok, and Dr Jung was wonderful.

Dr. Jung is highly competent and is a very caring doctor with excellent communication skills. His…read morestaff is very organized and professional as well. My husband had emergency retina surgery and we are both very happy that Dr. Jung is who is taking care of his eyesight. We highly recommend!

I have been seeing Dr. Brinton for well over ten years as I received treatment for Wet AMD. I as…read morediagnosed while working as a Fire Captain and my first fear was losing sight in my right eye, and subsequently losing my career. I expressed this fear to Dr Brinton, with him listening intently, and he then put me at ease, assuring me that this was going to work out. Of all the Doctors I have encountered in the last fifty years, in all kinds of fields, he is one of few that I have the utmost confidence in. I feel his years of experience, his vast knowledge and his decisiveness have served me well in being treated for this condition as I enter my 7th year of retirement.

Dr Brinton cares for his patients and has multiple smooth running offices with competent staff…read more Very solid team. In my situation he stayed open late on New Year's Eve after my Optometrist called him to ask for treatment of a retinal hemorrhage. He took care of me and I see him monthly for injections and it's making a difference and I'm recovering my vision.

Dr. Boghossian is The best eye doctor. I had weird severe dry eye issues and wanted lasik. He did…read morenot rush me and made me wait almost a year to fix my issue before allowing me to do PRK. After my surgery, he was available on call. He is very thorough in all that he does. His calm demeanor is also helpful esp during and after surgery!

Great eye doctor! Dr. Boghossian is thorough in answering questions or advice for eyes and very…read moreknowledgeable. He and his staff are very professional and nice. Very appreciative to have such a great eye doctor.

I had a great experience with, Scott Hyver Visioncare, from my very first consultation all the way…read morethrough my post-operation appointment. The entire process felt smooth, professional, and reassuring. I especially want to highlight, Marleny Garcia at the San Ramon office**, who was absolutely incredible. She took the time to thoroughly explain all of my options and walk me through the entire surgical process, which immediately put me at ease. I left our conversation feeling relieved, confident, and genuinely excited about the procedure. What really stood out was how personable and honest Marleny was. She shared her own vision journey and personal experience with eye surgeries, which made a huge difference for me. Hearing her story made it easy to trust her, and it was very clear that she truly cares about the patients who walk through the door. I had originally planned to consult with other doctors' offices before making a decision, but after meeting with Marleny, I felt completely confident that I had found the right place for my laser eye surgery. She played a major role in helping me feel comfortable moving forward. Thank you so much, Marleny, and thank you to the entire Scott Hyver Visioncare team for such an excellent experience!

Dr. Avise, explained the surgical procedures where I could understand. I felt at ease when I left…read moreher office

Great doctor, friendly staff. Responsive to questions. Clean office. Easy parking. Great selection…read moreof eye wear

The staff provide excellent customer service. Wanna hear my…read morestory of why I'm posting this review? If so please read on. So Friday morning I broke the arm of my glasses completely off. Took them in to these ladies to see what could be done to fix them. My glasses were ordered within the past year and are fully covered to be replaced FOR FREE! They ordered my glasses will call me when hey arrive. Okay, so that's great news, but here's where the customer service comes in. They wanted to keep my glasses so they can efficiently replace the lenses when the frames come in. Well that means I'd have to drive home with blurry vision. No bueno. So, what did they do? They gave me a week supply of contacts FOR FREE. The office staff saved the day. Thank you for providing excellent customer care!

My 85 year old mother had an appointment with Dr. Gagnon. That's was fine except for a 30 minute…read moredelay. However, the receptionist lacked customer service 'skills'. Be kind to the elderly, they have deserved that at the very least.

I've been a patient of Dr. Gagnon for 3 years. My ophthalmologist referred me to his care after a…read morequestionable outcome from cataract surgery. His office is amazing, they are thorough and efficient. I trust Dr. Gagnon and so respect his dedication to his profession in caring for patients around the world, donating his time.