I walked in looking forward to a 60 minute deep tissue massage. Person at the counter ignored me,…read morestared at the computer. Okay, in the middle of a task, np. Looked at the offerings. Prices were reasonable. Turned back to the counter. Still being ignored. Was about to ask how long of a wait it was, but, not liking the vibe, I left. Went to Cozy massage nearby and had a great massage. I will give them another try though, perhaps just an off day.

Very comfortable mall with a whole Belk Outlet! And it has 2 coffee shops with lots of seating. I…read morejust wish it had a better food court. But thankfully it is surrounded by resteraunts. I love the AMC theature there.

When my daughter went to try on dresses we were told fitting room was closed, despite the fact that…read morepeople were trying on clothes when we came in store about 10 minutes and the store did not close for another hour and a half. We will not go back, what's the point of going to a store to try clothes on if they won't allow you in the fitting room.

Came in with 2 teens looking for prom dresses and Ty & Tessa were so sweet and helpful. They were…read morebusy putting new inventory out on the floor but neither lady missed a beat. Ordered a dress via the store because they did not have the size on hand. This is what customer service is like! Thank you, we will definitely be back.

I always get the best service and treatment when I shop for a suit at D. Williams Suits. It's a…read moregreat atmosphere set by Christian music playing softly in the background, I have not had to order any suits yet because all of my sizes have been in store even when I've gained weight. I can't wait to come back with intentions on getting suits for both of my sons, and more for myself. I have purchased 3 suits btw.

Ok this establishment was and is a complete waste of time. I stopped by there looking to order a…read morecustom dress shirt last Tuesday. I gave all the details of exactly what I needed and the in store agent wrote everything down. The store's owner asked that I come back on Saturday to start the process of ordering the shirts I needed. The owner was on speaker phone with the agent and myself. I told her I would come back Saturday morning at 10am. I was back at the store at 10am sharp and the agent said the owner wasn't there. He called her and she was in the hospital but her husband was getting off a flight and may be able to come to the store to help me. The agent called on put him on speaker and this is when things went left. He was never informed of my initial request and started asking for details that I'd already given both the agent and owner. This when I told him I'd already given that info and now I'm looking to simply get this process started. He started to explain his flight and traveling details which I cared zero about actually. I asked him what did all that have to do with me? He got irritated and said he couldn't help me. This fraud of a business is one you should totally skip and find what you need from a business that appreciates you and your needs. The lack of follow through and professionalism is absolutely mind boggling. There was a total lack of accountability and communication was non existent. Tell ALL of your friends/associates to never give this business your money and most importantly your time. You will thank me later trust me!

This review is more for my customer service experience than it is for the store itself. Though I…read morefound a suh-WEET packable down jacket in a super-smooth camo blend of greens and day-glo orange, it was GLORIA who made my experience one I wanted to run to Yelp and tell. What a WONDERFUL woman. She complimented my choice of style, asked if I had shoes to complement, but never pressured me to find them at Macy's. Asked me all the right questions--save X% by opening a Macy's card, etc. And made my shopping experience at this Macy's a stellar one. Macy's is Macy's is Macy's. You can get the clothes you know they have there for pretty comparable prices, sometimes get a steal when the seasons change and clearance racks are packed. But it's the service Gloria offered that made them stand out. Love her. I appreciate her enthusiasm for her work.

Subject: Formal Complaint Regarding Back-to-School Block Party Experience…read more Dear Macy's Corporate Customer Relations Team, I am writing to formally express my disappointment regarding the back-to-school block party that was advertised at your Macy's location. The event was advertised as beginning at 9:00 a.m., so my family made the effort to arrive at that time expecting the event to be ready for guests. Instead, when we arrived, the doors were locked, the lights were off, and there was no indication that the event was actually prepared to begin. Nothing appeared to be set up or ready for the families who had shown up based on the advertised start time. What made the situation even more frustrating was the lack of communication among the employees. When we attempted to get information, employees appeared to be unaware of what was happening, where the event was supposed to take place, or when it would actually begin. There seemed to be significant miscommunication and a complete lack of coordination. This was especially disappointing because back-to-school events are specifically designed to create a positive experience for families and children. Families make plans, adjust their schedules, and take time out of their day to attend these events. To arrive at the advertised start time and find a locked, unprepared location is incredibly frustrating and gives the impression that the event--and the customers who showed up for it--were not being taken seriously. I understand that things can occasionally go wrong behind the scenes. However, what concerns me is the apparent lack of preparation, communication, and basic customer service surrounding this event. If an event is advertised for 9:00 a.m., customers should reasonably expect the location to be open, employees to be informed, and the event area to be prepared. I would appreciate an explanation of what happened, why the event was not ready at the advertised time, and what steps Macy's plans to take to prevent this type of situation from happening again. I hope Macy's takes this feedback seriously. Your customers should not have to arrive at an advertised event only to be met with locked doors, unprepared staff, and conflicting information. I look forward to hearing from someone in corporate customer relations regarding this matter. Sincerely, Alycia

They were super cleaned and organized when I last came in! Everything was properly hung up and…read morecolor coded. Even the sale items were properly sized and color coded. It was a breeze finding the things I wanted. The cashier was friendly and fast! I was in and out of there, easy, breezy. I would definitely come back here to shop again.

I was in town and need a cheap tank top and I know the brand has them for $2.90 at every F21 i`ve…read moreever been to. They had them here too. I wasn`t here to browse or buy anything else and was successful in leaving the store with the one tank. I dont recall anything memorable about the store or staff, so Id have to say if youve been to one of these stores then you know its pretty much the same store to store, loud music blasting and the ladies working the floor are too busy to speak to you

I came to Oak Ave. to purchase some shirts for an event last year. Dixon, the owner and manager was…read morethe one who helped me out. All around relaxed and great guy to talk to. Took my order and got it all done very quickly. The shirts looked PERFECT! I highly recommend this business. Give Dixon a stop by next time you find yourself at North Lake Mall.

poor customer service!! owner refused to fix our wedding shirts that he didn't do correctly. they…read morewasn't nothing like i asked for. don't go to this stand located in north lake mall in charlotte nc.I left without my shirts so I'm 64.50 do to him not wanting to fix my issues.