I walked in looking forward to a 60 minute deep tissue massage. Person at the counter ignored me,…read morestared at the computer. Okay, in the middle of a task, np. Looked at the offerings. Prices were reasonable. Turned back to the counter. Still being ignored. Was about to ask how long of a wait it was, but, not liking the vibe, I left. Went to Cozy massage nearby and had a great massage. I will give them another try though, perhaps just an off day.

Very comfortable mall with a whole Belk Outlet! And it has 2 coffee shops with lots of seating. I…read morejust wish it had a better food court. But thankfully it is surrounded by resteraunts. I love the AMC theature there.

When my daughter went to try on dresses we were told fitting room was closed, despite the fact that…read morepeople were trying on clothes when we came in store about 10 minutes and the store did not close for another hour and a half. We will not go back, what's the point of going to a store to try clothes on if they won't allow you in the fitting room.

Came in with 2 teens looking for prom dresses and Ty & Tessa were so sweet and helpful. They were…read morebusy putting new inventory out on the floor but neither lady missed a beat. Ordered a dress via the store because they did not have the size on hand. This is what customer service is like! Thank you, we will definitely be back.

This review is more for my customer service experience than it is for the store itself. Though I…read morefound a suh-WEET packable down jacket in a super-smooth camo blend of greens and day-glo orange, it was GLORIA who made my experience one I wanted to run to Yelp and tell. What a WONDERFUL woman. She complimented my choice of style, asked if I had shoes to complement, but never pressured me to find them at Macy's. Asked me all the right questions--save X% by opening a Macy's card, etc. And made my shopping experience at this Macy's a stellar one. Macy's is Macy's is Macy's. You can get the clothes you know they have there for pretty comparable prices, sometimes get a steal when the seasons change and clearance racks are packed. But it's the service Gloria offered that made them stand out. Love her. I appreciate her enthusiasm for her work.

I went to Macy's today on MLK day and purchased Coaches newest fragrance called Love. It's a…read morefeminine scent, light with floral notes. I got the set that includes a 4oz bottle, hand lotion, a small tube and a Coach designer pouch.

They were super cleaned and organized when I last came in! Everything was properly hung up and…read morecolor coded. Even the sale items were properly sized and color coded. It was a breeze finding the things I wanted. The cashier was friendly and fast! I was in and out of there, easy, breezy. I would definitely come back here to shop again.

I was in town and need a cheap tank top and I know the brand has them for $2.90 at every F21 i`ve…read moreever been to. They had them here too. I wasn`t here to browse or buy anything else and was successful in leaving the store with the one tank. I dont recall anything memorable about the store or staff, so Id have to say if youve been to one of these stores then you know its pretty much the same store to store, loud music blasting and the ladies working the floor are too busy to speak to you

I came to Oak Ave. to purchase some shirts for an event last year. Dixon, the owner and manager was…read morethe one who helped me out. All around relaxed and great guy to talk to. Took my order and got it all done very quickly. The shirts looked PERFECT! I highly recommend this business. Give Dixon a stop by next time you find yourself at North Lake Mall.

poor customer service!! owner refused to fix our wedding shirts that he didn't do correctly. they…read morewasn't nothing like i asked for. don't go to this stand located in north lake mall in charlotte nc.I left without my shirts so I'm 64.50 do to him not wanting to fix my issues.

Really awful experience paid 10.90 for a 89.00 order, items were just too big. Then they took off…read more12.95 from my return 24 bucks and nothing to show for it. I can control where I spend my money. This company gets awful Trust Pilot reviews as well as Yelp. My mission now is to post how bad they are to every available site to educate others

This review is for the Mansfield Texas store only. I received a gift card for Christmas 2025 for…read moreBelk. I went into the store at the end of February to go shopping because I wanted to use the gift card. I found a pair of lucky jeans that I wanted, but sadly they didn't have my size. The ticket price said they were $99 but the sign in the store said that they were $69.99. I took a picture of the jeans and the sign and I went to the register to ask about having them order my size. I inquired about this process and was told that they did have them available and they could order them for me and then they would ship them to my house. She went to bring up the total and she told me that it would be $99 plus tax. I told her no the jeans are on sale for $69.99 and I showed her the picture of the jeans. She said well that's probably because it's part of the coupon sale. I did inform her that no, according to the fine print on the coupon, lucky was a brand that was not part of the coupon sale. Then she said well sometimes there's price differences between what's in the store and what's online. I told her yes, but I shouldn't be penalized because you don't have my size in the store. I should be treated exactly the same as anybody else that is shopping in the store. Either the manager or possibly the assistant manager, came by and heard our conversation and asked what the problem was and I told her that I was being charged $30 more because I was having to order my jeans online and not actually purchasing them that day in the store. She politely said oh no, we will of course sell them to you for the price they are. I said thank you, and we continued with the transaction. The salesclerk then rang up the jeans at $69.99 plus tax. I went to pay and handed her my gift card and she said oh no you cannot use a gift card when you're ordering online it has to be a credit card or a debit card only. I looked at her confused and asked her to repeat what she just said. She said yeah you can't use a gift card if you're ordering online in the store. Because there's no way to charge anything with a gift card. I informed her that well, even if I was using a credit card or a debit card, you wouldn't be charging my card at the point of sale/order --you would only charge it once it leaves the warehouse. That is stated very specifically on your website. So her argument /reasoning doesn't hold any water. I told her I know for a fact this is not true, because I've done it in the past. My whole life is a series of ordering things online in the store because no one ever has my size. And I VERY frequently will use a gift card to make the purchase/order. But she dug her heels in and insisted it couldn't be done. Another sales lady came over and said the same thing and then that manager or assistant manager came back and she said the same thing --absolutely not. You cannot use a gift card to make an order online in the store. I told them to cancel the sale and then they asked why I didn't want the jeans and I said are you serious? Really? You guys have not given me one logical reason on why I cannot use a Belk gift card to order something online at the Belk store.. the gift card has already been bought and paid for. But they wouldn't hear it. I left the store and called the customer service line and inquired about this process and was told multiple times that they were incorrect in the store and that I was the one who was correct. You absolutely can use a gift card to order something in the store online. They also apologized for the fact that they tried to charge me $30 more for the jeans because they didn't have my size. I went home, went online and ordered the jeans and guess how I paid? Wait for it wait for it... with a gift card. The jeans arrived and they're great. They fit great but I'm returning them because I no longer want them. I'm taking them to the store with my receipt showing how I paid and I'm returning them to that manager. I have also already typed up and mailed off my letter to the actual corporate offices, detailing my entire experience and I'm forwarding them the email from the manager of the store who wrote me after I called customer service. Even after she was spoken to by customer service-she still said the same thing...that you cannot use a gift card to make an online order in the store. So I'm forwarding that email to the corporate offices. In an era when brick and mortar stores are going out of business every single year because people want to shop online--I would think that stores would do everything humanly possible to try to keep the customers inside the store. But not this store. No sir. Oh, and by the way, when I bought the jeans, I had to pay the $99.00. That's just wrong because I should've been able to do this whole process in the store and only pay $69.99. So please baware and steer clear of the Belk store in Mansfield TX.