Great variety of wigs and hair products! I will be returning soon to support her business!

Hello no my daughter got some clip ons for 100$ and they were so freaking thin, like hair was missing and fell off. We have always purchased that same style and length and they have never...... looked that bad!! So unhappy. Will never shop there again... read more

Pink Palace - Extension - Wigs Near Me - Fresno, California

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My first review was very positive. The owner is great. The issue....is her staff. I went in recently to grab a few items for my hair..it was a Thursday April 24th and store closing time shows 7...it was about 330 when I went in. The greeting from the lady at the register was are you paying with card I've closed out my cash I gotta get out of here I'm closing soon and again this was before 4. The whole time I'm shopping she offers no assistance and the only thing I'm hearing is she's in a hurry and needs to close. Again when the owner is there it's fine. She needs to hire better people. read more

my sister and niece had a terrible experience here YESTERDAY! First off the woman that helped them didn't do much helping at all, during the shop for a new wig at a new store the woman stayed on a OBVIOUS PERSONAL PHONE CALL while they looked and tried to decide for themselves once they couldn't wait any longer they interrupted her call and she started to do her job and assist the customer, my niece asked for a specific wig in which the woman retrieve. The wig box was opened by the woman to show color as a gesture of confirmation that this is the one you picked out, then closed the box and rang the item up, and they left. once in the car my niece excitedly opened her package to try the wig on, at this point I must add that my niece has a medical condition in which her hair doesn't grow and as a teenager in impressionable years this hair piece means everything as to how she feels amongst her peers, this is not a "dress up" thing, these wigs make her feel amazing about herself and help her to grow as a child as a young woman as a confident adult and at THIS moment when the WRONG wig, same color wrong everything else, is pulled out, her heart and world sank!!! My sister IMMEDIATELY turned around and went back to the store they JUST LEFT to let her know of the mistake SHE made. There they were told per store policy they would NOT exchange it or give a refund. All facts were laid out and it did not matter. Her mistake, our problem. In ALL THE YEARS in ALL THE EXPERIENCES they have had since she started wearing wigs this place is the worst! PLEASE save your time and money for a better shop that will treat people with honest, dignity and respect. read more

Literally amazing, the girls are so sweet ive been coming here for years for hair dye and a wig, one girl gave me a free hair treatment bottle and not long before offered me to go and eat with them, i hope this places never dies. read more

This business is horrible . Their customer service is terrible lady at the front has a horrible attitude , terrible customer service and refuses to give prices. Save ur money read more

The ONLY hair shop I'll go to now! I was really worried to come here after reading the other reviews. I came here totally with my guard up and ready to face some nonsense. What I experienced was a complete and pleasant surprise. Everyone was so helpful, but didn't "help" to the point that I felt followed or pressured to buy anything. I actually thanked the woman, because the shop I went to near the mall (you prob know which one I'm referencing) made me feel completely uncomfortable and like I was stealing (which I was not). They have a HUGE selection of hair and will order a particular type if you request it and become a regular. I was really happy here. PLEASE SEE FOR YOURSELF before judging on the reviews. It makes me wonder if some of the bad reviews are fake or if there's new ownership. It feels good to know I'm supporting a local, woman owned business. read more

Pink Palace - They gave me some free samples. I'm definitely coming back! - Wigs Near Me - Fresno, California

I'm so sad to see all the bad reviews - I thought the three ladies in store were helpful and even kind. I was in and out with exactly what I wanted + more. Thank you girls, may this place flourish read more

Went looking for a wig for my 8 year old son. My son was embarrassed and scared that the gal would judge him but the gal was amazing. She encouraged him, and even help him find the one he absolutely loved. I was so happy to see how she accepted my son. We'll be coming more often. read more

Ehhhhh, its decent. Not really my cup of tea very small store and really didn't have anything that i was looking for nor some name brand products that can be found in other store. They do hair in there which seems pretty cool until the child who was getting her hair done was screaming for dear life. Safe to say I made the trip short and did a quick walk thru and walked out with nothing read more

Pink Palace... Ahhh, its alright. There are a couple of problems that caught my attention. For Pink Palace to be a Black Owned Business I sure witnessed a few things here and there. For #1: the price of rubber bands, hair grease and a couple more items... CVS, Wig it and a couple of Chinese owned businesses carries these items and their wayyy cheaper than Pink Palace! #2: I witnessed with my own eyes and ears gossiping about a customer that was just in the store. #3: They speak their language. I get uncomfortable when someone speaks a different language and they look at you and start to smurk! Very unprofessional. Other than these, their alright. I would rather go the extra mile to another store to be stared and watched like I'm a criminal. At least Pink Palace doesn't do this to you while you're in their store. read more

If I could give 0 stars I would. I would think as a black business owner she would be more professional & have better ethics. My card was charged 3x when I only made 1 purchase so of course I called trying to rectify the situation but because I don't have my receipt she wants me to bring in my card when my bank shows her business (the only pink palace in fresno) charged me multiple times it ridiculous. I will not return & pray she gets it together because God don't like ugly and nothing will prosper with her at the forefront read more

This business has moved to a new, larger location across from the old one. It turns out the people giving terrible service were also stealing from the shop and reselling the stolen merchandise from the trunk of a car. Now that the thieves are gone, customer service and selection is great any day of the week. read more

The lady that owns the shop does not care about anything. When I walked into the store she didn't greet me, she gave me a nasty look. As I was going up to pay she over charged me for 2 extra items. I only got 2 items but my receipt said I was charged for 4. When I confronted her about it, she was very unpleasant and asked me to leave. I still haven't gotten my money back, highly do not recommend. The owner doesn't care about customers/ the service, honestly surprises me how she stayed open with covid. read more

Went in today with my friend to purchase packs of hair, rubber bands, and hair accessories. We were kindly greeted by two ladies. Mayo assisted us with picking out hair for the goddess style braids. She even matched the packs perfectly to my hair color! She was amazing and even showed us how to add the curl into the hair. Very informative and she does great designs on her own clients. I will be coming to them for all my hair needs going forward! read more

Very clean, a lot of options, updated supplies and name brands, okay customer service!

Literally wish I could give them 0 stars . Someone recommended I get my hair done at pink palace .BIG MISTAKE! Got in ..terrible customer service. I made a appointment like a week ahead and when I got there the person that was suppose to be there wasn't so I had to wait for this African lady to do it cause I guess she was the only one available. So I waited for like 2-3 hrs and let me tell u when she started braiding my hair it was the most painful thing I ever felt in my damn life and when it was done the whole hair style was just trash . I took it down in like 2 days and it was so tight I had a bold spot after on the right side of my head . I will NEVERRR go back . Waste of money smh read more

I originally thought this place was a good bet. Being it's a black owned hair supply store. I wanted to support my local African owned company and I bought hair, I spent 300+ got my hair installed by a man in the back of the shop who was unprofessional and did a poor job. Used glue and the installment came off the next day! DO NOT GET YOUR HAIR DONE BY HIM OR GO TO THIS SHOP. I was highly dissatisfied by the customer service and the lack of ability to do hair and please a customer. When I asked for a refund there was no comply. Very ghetto and dirty. read more

I stopped by today as a first time customer looking for an alternative place to shop for my braiding hair. I've been really wanting to support my local black-owned businesses and have had my eye on Pink Palace for some time now. When I first walked in, I was not greeted by the woman who seemed to be the cashier at the time (something I ALWAYS take note of whenever I am visiting a store for the first time. Being greeted, imo, means a lot and also says that the merchant really appreciates you and the time you took to stop by to spend and their business) Regardless of the lack of help or anyone asking me if I was "finding everything ok?" after walking in circles around the store for some time, I actually was surprised to find a bigger selection of hair and products than I expected. The store was relatively clean and organized. I enjoyed the fact that they were playing gospel music in the store, but I thought it was a bit on the LOUD side, lol. No merchandise was on the floor, or in piles that I had to dig through, which I HAVE experienced before, sadly, in other places. And It took me some time, but I eventually found everything I was looking for. I was waiting in line while the cashier was assisting another woman with her purchases. By this point, I had to use the bathroom, but was able to hold it long enough to quickly do my shopping. There was another young man behind the counter who had been on the phone, and hurriedly came to ring up my items as soon as he got off the phone. He apologized "for the wait", which I thought was nice, but then.. it happened. I had a "Bridesmaids" moment and felt something hot like lava drop in my stomach. I had to gooooooo. Like so bad!! And I had like AT LEAST $70 worth of merchandise that I quickly put on the counter in front of the young man. I asked as politely as I could if there was a restroom I could use before coming back to pay for everything (which I fully intended to do). I mean, this stuff was really pushing down by now and I could NOT WAIT. (I also failed to mention, that my 4 year old daughter was with me and was standing next to me at the time and she told me she had to go too!) So the young man starts to point towards the bathroom they have in the building, but then turns to the cashier to ask her if it was ok. She said no. Then I asked them where the nearest restroom was that I could use was. They all referred me to the guy at the mini mart next door. The cashier said, "sometimes he is real cool and will let you use it..", then they said that there was also the Valero across the street and the 99¢ store to try. So I grabbed my little girl and ran next door, praying for favor from the guy behind the counter. I smiled and asked nicely. He flatly told me, "No." So I hopped in the car, feeling like I'm about to explode and drove across the street and took my chances at the Valero. This guy behind the counter over there also took one look at me and my little girl and said, "No." At this point, feeling so desperate to find relief, I just sped home as fast as I could from there. I never went back, as badly as I wanted to support this business for being black-owned, I just didn't have a good enough first impression to make it worth the trip for me. I do wish them the best and pray that customer satisfaction gets better for them as they grow and learn. read more

Love love love this place. The owner is amazing and I love the atmosphere. The only store you can go into and not feel like a criminal by being followed around like your going to steal something. They are very helpful and polite. I'll continue spending my money there. read more

this place sorry it's late but the lady told me one price and she didn't give me the right change back she tried to cheat me out of $0.25 and I told her no you keep it you took that from me you keep it you need it more than me so no I'll never go back read more

I just went to the store today and I had a good experience. The staff nice and helpful. The young lady at the counter greeted me and asked if I needed help. everyone I interacted with today were very nice and welcoming. I'm glad my experience was positive one because I've been looking for a black owned store for as long as I have been in Fresno and I'm glad this place is here. read more

Don't be fooled by the blaring gospel music. Just like another rater, I too went into this store and found it disorganized with tons of stuff in and out of boxes. What's really disturbing is that the west African women working there are downright mean. I came in and asked about wigs and one stared at me like a deer caught in headlights and pointed to the older one behind the counter who was disregarding as well. A wig on display that I wanted the older african said there were no more left of. Luckily an American came on her shift as I was about to go and recalled that the style I wanted was in the boxes littered around the store. Then the older west african woman wanted to argue with me that she didn't tell me there were no more left as I was talking and paying the professional American woman for the wig she found! Insult to injury! The cashier and I both found it awkward. She justified her brash and proud behavior saying "I just want to make sure we are on the same page". I wish I had told her and the other african to go to hell read more