*As of today, I am owed a 20% cycle cost refund, but the billing department continues to give me the run around. I would not recommend this place to my worst enemy. If you are an older female 35+, don't come here. The doctors don't seem to know what they are doing. My wife and I worked with Dr. Bankowski and saw him maybe 3 times out of the year. And our treatment coordinator, Illeana was not thorough nor responsive to text. 4 egg retrievals (1 cancelled), 2 transfers. Got two euploids - both failed. Down about $50k with nothing to show for it. It's true that this is an IVF mill. Maybe they were good when they first started, but now it's just a money factory. The egg retrievals and transfers are done by whoever is scheduled to work, not the doc you are assigned to. Egg retrieval stim med protocols pretty much never change even if your wife isn't responding well to it. And even if they decide to cancel the egg retrieval, they will charge you 20%! So not only do you lose $4-5k in IVF stim meds, they'll also take $3k for doing nothing too! And the billing department... it is as bad as everyone says in the reviews. They will have random charges. If you put money down for a procedure, but health insurance hasn't yet paid a bill from previous cycles - they will just deduct it from the deposit. You'll walk in and they'll ask for another $15k. The financial coordinator supervisor basically said they can do whatever they want because they are a specialty clinic. They're funny because I worked for Aspen Dental. Aspen dental basically was sued for these types of practices. ORMs turn likely will be coming soon. read more

Pinnacle Fertility - Proof of shady billing practices. - Fertility Near Me - Portland, Oregon

Incredibly shady clinic. We were sold on a package deal including care from consultation through embryo transfer. However, after multiple egg retrievals we did not achieve a viable embryo. When pursuing a refund for the transfer fee that was no longer needed, we were informed that we could only be refunded 4% of what we were owed. Simply put, ORM places profit over patients and I cannot stress enough how much I would advise patients/couples to seek treatment and guidance elsewhere. The only silver lining of our experience would be to prevent others who are hoping to become pregnant from working with ORM. Additionally, other clinics that we consulted with were shocked to learn that ORM skipped incredibly basic diagnostic screenings that could have greatly informed the course of our multiple treatments and potentially increased our outcomes. Because this is hypothetical I've left it as the last part of this review, however it speaks to the consistent lack of due diligence and surprisingly limited scope of knowledge that we experience with the ORM doctors. read more

I did IVF with ORM with Dr. Bankowski as my physician (not that I saw him much). I can't get into specifics but I feel that it's my duty to other couples to convey that I highly, HIGHLY, 1,000% recommend you seek care ELSEWHERE. I wish I could share our full experience but here's what I can share: Our experience with ORM has been that of what nightmares are made of, especially for people considering, undergoing, or have been through fertility treatments such as IVF. As I said I can't speak on specifics in this review at this point which I really wish I could but I can't. Something I can share is it's extremely expensive to undergo treatment at this facility & most insurances won't cover infertility treatments and care. They were by far the most expensive clinic we worked with by ALLOT, that in addition to the fact that all my other providers used a significant amount less hormones than ORM which is was much easier on my body and didn't make us pay extra for the medication (we got the best results in a clinic that used allot less than I was prescribed at ORM) and the care in my experience and opinion doesn't match the exorbitant price tag. The first thing we experienced that they have you do when you arrive is pay a giant bill for their package before they let up to the patient floor. It seems extremely money focused in our personal experience. Also not to mention the additional costs for the medication which isn't included which can also be exorbitant. If you do IVF in the Summer be prepared for hot offices sometimes, I asked and was told that this happens when the power grid blows because it can't handle the heat that seems to be increasing each year. This happened more than once during a cycle we did in July). It can make it very uncomfortable when you're already pumped full of hormones. I hope their generator system is good because embryos are delicate. This is such a small thing in the grand scheme of our experience but Yelp asked about the office experience so I can speak to that a little. All in all we did IVF at 3 IVF clinics, I haven't found the best care or pricing in Oregon personally. This is all my opinion based on our experience doing IVF at ORM (Portland) with my husband in the Summer of 2023. I recommend if you are looking for the right fit to NOT ignore the bad reviews (which I stupidly did because I was so hopeful & tried to justify the decision by thinking it was just people who didn't get the results that they wanted writing bad reviews, I also justified it because I had a sort of deadline hanging over my head to bank embryos before a major surgery and they had availability soonest with Dr. Bankowski. I fought with myself allot about writing this review but in the end I decided to do it even though I can't provide specifics. I do it only with good intentions in the hope that another couple never has to experience what we have. IVF has allot of uncertainty, scariness and stress surrounding it, and it's not commonly talked about (infertility). I recommend you go into the process with positivity but also the understanding that every body is different, and therefore will have different results. I recommend getting into counseling as you go through the process to help you handle it and that you get as much information as you can before choosing the right provider for you. Sometimes travel might be the better option both physically, emotionally and financially. A great place to start is by joining infertility and IVF support groups. In the end I hope you choose what's right for you. If I could give ORM 0 stars instead of 1 I would ‍. read more

They have the shadiest worst billing department ever- do not work with this company. They have billed insurance improperly and and lost our downpayment for another visit and double billed. Trying to sort billing with them has taken nearly the entire year. Do not work with ORM. read more

I had a very good experience with ORM. Dr.Hesla and his team are great, they helped my family and I achieve our goal. Dr.Hesla is calm and professional, he did not judge about my age nor my poor reservation (I was almost 38 when I started my IVF trial and failed twice previously with another local hospital). His team is helpful, they are easy to communicate & response fast through portal massage. We had our first "day7 embryo"from the 2nd round of IVF at ORM, and then two more healthy embryos from other IVF cycles. We transferred one of them last year. Now our baby boy is almost 2 months old and he is healthy and active read more

I will never choose ORM again! Their billing system is so unreasonable. I had to pay close to 10K upfront in full before even to have a consultation with the doctor before my IVF procedure. I already paid 3K in advance. Due to the daily payment limitation, I can't pay more than that in a day. So I suggested to pay the rest in the next two days. And in the meantime, I was asking if I can start my consultation since my scheduled IVF date is approaching. They brutally rejected it. They said if I don't pay in full I won't be able to start my consultation. I don't understand it. I have already paid 3K up front for the service which hasn't occurred, so why I can't even have a doctor appointment which normally only cost $40 ( 3K is far more enough than $40) for the copay.It makes me feel I am just a money number to them ( not a patient) read more

Communication and customer service from this institution is virtually non-existent. Please please shop elsewhere when choosing your fertility clinic. For something so personal this is a robotic gristmill and you will be lost. Dr Massie is wonderful but left for another agency (for good reason during our journey) read more

Some of the least competent, least professional front desk staff in all of health care. ORM recently undertook a transfer to a new electronic portal page designed to make accessing patient information easier. Unfortunately, every step along the way has made it more difficult, more frustrating, and less helpful than before. I can't begin to explain the number of times I have been provided with incorrect information from staff both in person, as well as via email and telephone. Every employee has a different answer to the simplest of questions.... Cut to the chase: if your front line employees and technology don't enable your medicine practitioners to do a better job by removing administrative burden, you have a broken system. I won't deal with ORM anymore. It's just too frustrating. read more

Not a single good thing I could say about this place. They double billed me, injured me during an exam, overheard an MA asking another what the difference between IUI and IVF are (super reassuring), power went out during one time sensitive exam and they didn't reschedule anyone (and waited 3+ hours for my appointment), never met my physician in person after 2.5 years of going there. Oh and the best part, when I went and got a second opinion, the physician didn't understand why they had me do half the procedures I did as they didn't apply to my case (and now I'm expecting after 2 cycles with my new doctor). Run! Don't waste your precious time, money, and health here. I wish someone told me sooner. read more

I did 3 egg retrievals, 2 transfers, 2 biopsies without success and even had 1 egg not survive thaw. Switched to an out of state clinic (CCRM) and had better results than the first 3 at ORM combined, even being 2 years older and had my miracle baby. Sadly, I do not think their embryology department is good and that's why I didn't have success at ORM. While at my out of state clinic, I returned for outside monitoring of ultrasound and labs. They made many mistakes like sending the wrong endometrial lining report and one time not sending it at all and when I politely asked for a discount due to their errors, I was banned for outside monitoring. I couldn't believe the way I was treated. I loved my nurses but have to say I would not recommend ORM to anyone as a patient or for outside monitoring. Between the errors, treatment, banning, and most importantly the fact that it wasn't successful, ORM is not worth it. My hope isn't to bad mouth them, but rather to help someone else by sharing my experience. read more

Working with ORM Fertility has been an absolute nightmare, full stop. No one here knows what they're doing. I was referred to ORM in August of last year, and they received my medical history including my blood work at that time. Three and a half months later, I had my first appointment with them -- but the nurse assigned to me failed to schedule me for the ultrasound I needed. Additionally, I was told I'd have to start taking a medication to address my thyroid before I could start IVF treatment. Had they actually reviewed ANY of the history my doctor sent them, I could have started thyroid medication well in advance. Once my thyroid was finally in check, instead of beginning treatment, my doctor wanted to have a check-in meeting, setting us back another month. Because of my medical history -- which again, they could have reviewed at any time -- they determined I would need to start a specific set of medications on the first day of my next menstrual cycle. On that day, I reached out to the nurse coordinating my care, as directed. She failed to get me scheduled for ultrasound. The following day, the scheduler called me herself to ask if I could make an in-person appointment thirty minutes from the time of her phone call. I laughed. I don't live in downtown Portland, there's no way. She said she'd have to check with the doctor if I could come in the following day, as they don't typically perform ultrasounds on day three of patient's menstrual cycles. She never called me back. The following day, a nurse filling in for the one assigned to me called to get me in for a same-day ultrasound. At that time, she told me that payment for services would need to be made in full. I asked to be transferred to the billing department; my insurance covers some IVF services and I wanted to know how much I'd be expected to pay. The billing employee said $13,000. Apparently they never updated my treatment plan, and expected me to just come up with $13,000 on the spot. Meanwhile, the fill-in nurse asked me if I had all of the medications I would need to start that day. Of course I didn't! The nurse assigned to me failed to get my prescriptions filled through the pharmacy they use. So yet another delay. I was referred to ORM Fertility in August of last year. It has been eight months, and I haven't even begun treatment yet. read more

I'm am honestly so disheartened by my experience with ORM. I didn't get far into the process but it started off rocky. Despite having insurance that covers fertility treatment they demanded on self pay or they wouldn't schedule me. I did so but had to speak with the billing office several times before they finally followed through with billing my insurance. Their welcome paperwork promised to send me a quote and connect me with a financial coordinator within a week of that consult but didn't send me any financials until two days before my ultrasound at which time I learned that they wanted to charge me $900 just for the ultrasound - that's on top of the $400 they demanded I self pay just for the consult. I contacted the other clinic my insurance contracts with and they charge $350 for the first consult which included the ultrasound. Altogether ORM wants $22,000 just for the costs up to the retrieval, another couple thousand for the transfer and another $5,000-8,000 for medication. The other clinic quoted me at $14-17,000 for all costs including transfer plus $4-5,000 for medication. I can't think of any explanation as to why ORM charges so much aside from price gouging because they can. It honestly makes me feel like they think their patients are idiots and that they have no qualms with completely taking advantage of their patients' hopes and dreams for a family. I strongly recommend doing more research before choosing this clinic, maybe there's a reason for you to use them but I could not justify it for myself and have transferred elsewhere. read more

I had such an amazing experience with ORM. I am a gestational carrier and felt so respected and thought of throughout the whole time working with its ORM. read more

I've been with ORM since 2021. Most of my time was with Dr Hurliman and the Southside Tigard location. I have been to the downtown location frequently as well, as it is necessary at different stages in treatment. Dr Hurliman is AMAZING. She is kind, compassionate, and forthcoming. I never wanted to attempt twins with IVF, so I never had that conversation with her. Being an RN of almost 20 years myself, I completely understand the risks of two babies in a uterus. To the infants and the mother. While twins sounds cute and novel, it's extremely risky. I also had a daughter in nicu at one time, this is not a rollercoaster you want to ride. It flabbergasts me that people would write such horrid reviews because she gives her honest medical opinion (that is backed up by research and accredited organizations recommendations no less), and not being willing to put infants and mothers at risk. Regardless if she had twins herself. She obviously would know first hand how risky a pregnancy like that is! They should be thankful she won't set them up to have a difficult time. And yes, worst case scenario is death (infants or mom)... and some person was offended she told her this? Yikes. Thank you Dr Hurliman for all your outstanding care you provided not only me, but all your patients. I was so sorry to see you leave to SRM. But they gained a great one! As far as the other providers at ORM. I currently have Dr Bankowski and he has been nothing but wonderful as well. I have met and worked with Dr Barberi and Dr Helsa, they also get my praises! The NPs there are superb, Sofia is one of my favorites! Such a sweet soul! Remembers me each time like she doesn't see hundreds of patients. Thank you all!! lol read more

Three stars because we had a okay experience overall. But man oh man, this place has so much potential to be so good. But it isn't. We saw our doctor once or twice throughout the entire process. We were successful on our first round with one good embryo after genetic testing. But the whole process is so daunting and their staff has zero bedside manner. And the money part sucks. We just had a consult to see if we want to move forward with another baby through IVF and they have now added a 3% "convenience" fee on all card transactions, including debit cards. On a 30K bill that is outrageous. And now they have outsourced their billing department and they call to get payment prior to your appt. Unreal. I don't think we will going back to ORM. read more

I strongly recommend ORM Fertility and I give great praise to Dr. Hesla for his utmost integrity and professionalism. These are qualities not every IVF specialist has. Believe me when I tell you, that some doctors are out for the money, as I've learned that hard way. You will never have to worry about this with Dr. Hesla. After being treated by a shady Doctor at a separate clinic, I came to ORM. Dr. Hesla diagnosed an illness that made it very unlikely to conceive. With this knowledge, I had the peace of mind to end the baby journey. Although it was not the news I wanted, I'm sure glad I had it. This clinic will do there very best to help you achieve a successful pregnancy but they certainly won't fool you otherwise. For this, I give the clinic a 5-star rating! ....Lastly, consider adopting before going down this road. But if you must, then see Dr Hesla! read more

As someone whose parents did IVF, I am shocked about the lack of information the "specialists" had. I tried to reach Chelsea Moore multiple times before she could actually respond. When I asked her about medical history she said she doesn't know if they have it. I had many questions about screening for those who use donors/ donate. In return, the answer was basically that this clinic is a business and money is the most important factor. If you are thinking about donating here just know that they do not do proper evaluations on the to-be parents. Leaving areas for neglect and those obsessed with procreating. On top of that, she couldn't answer statistical questions. Lastly, I would like to add she told me that my experience was unserious and that it was not necessary to know such things. read more

In general all of the nurses as support staff are very friendly and communicative. The place makes you feel comfortable and well taken care of. I would only advise you to choose a Dr other than Dr Bankowski. He seems to always be on vacation or out of the office and I think I met/spoke to him once in the year that I was going here; he also never responds to messages. read more

The nurses and staff here are kind, organized, supportive, and sensitive. The doctors push donor eggs on women "of a certain age". Dr. Barbieri and Dr. Fisher were my doctors when I was a patient in 2018 and 2019. The last thing I heard from both of them after my failed IVF attempts were recommendations to use donor eggs because I was told I had a 1% chance of getting pregnant and carrying that pregnancy to term. I didn't want to use donor eggs because I didn't believe I was infertile; 4 pregnancies after age 41, which ended in miscarriages, provided proof otherwise. I am glad I did not listen to either doctor because last week, our first child was born from a naturally conceived pregnancy. He is healthy and beautiful and perfect. I am 45. Had I listened to Dr. Fisher and Dr. Barbieri, he would not be here. Instead, I believed in myself and got caught up on the latest research on vitamins and supplements to improve egg quality; subjects which I brought up with both doctors but they seemed to not be aware of the research or dismissive of my wanting to take certain supplements. For anyone considering IVF, please read the book It Starts with the Egg first. It could save you a lot of money and a lot of heartaches whether or not you end up doing IVF. Another tip for those considering IVF: the fees at ORM are outrageously expensive. In 2019, after our last experience with ORM and before I conceived our child naturally, we tried IVF again at a clinic in Denmark called Trianglen. Even with airfare to Denmark, it was much much cheaper. Trianglen also lets you order medications from online, foreign pharmacies so you save BIG. ORM will not let you do this. We tried, and they refused to give us our prescription to send to a foreign, online pharmacy. I ended up having a miscarriage after my IVF with Trianglen, but I got pregnant naturally a few months after. Sometimes it's just a numbers game after age 40. read more

Our experience with Dr. Barbieri at ORM was exceptional. Dr. Barbieri and her team made us feel at ease throughout our journey. We are grateful to have found such a knowledgeable and compassionate team of clinicians to help us achieve our dream of expanding our family. read more

My husband and I began the process of IVF here but put the kibosh on it before the egg harvesting. We have IVF covered through our insurance but it was so confusing what was covered and what wasn't and we started getting these big bills. We finally realized the actual transfer was going to be 13K out of pocket because it wasn't going to be done in-house (or something like that, I might have it wrong). The point is there was a 13K out of pocket expense so we started calling all the fertility clinics in Oregon (nothing), California, and Washington. We ended up flying to Los Angeles to have it done at a place that truly accepted our insurance. The flights down were still less expensive then doing IVF locally. Before the eggs were harvested the doctor in LA said "it looks like there might be an extra little flap of skin at the top of your uterus. Let's do a minor out patient procedure and remove it to give you the best chance of the IVF taking." He removed the skin. I was pregnant NATURALLY the next month. I want to know why ORM didn't find that in an ultrasound? They would have gone ahead with the IVF procedure and I would have miscarried it (like the one time I got pregnant naturally before and miscarried). That little flap of skin, it turns out, was preventing enough blood flow getting to the embryo. I know someone else who went to ORM and miscarried her IVF transfer. Did they actually look at her uterus ahead of time? All I can think of is negligence. I always felt like a walking pocket book whenever I would go through the door. I never felt that way at the Los Angeles clinic. I'm now 7.5 months pregnant and that little skin removal was the ticket. read more

My experience at ORM was awful. I'm not saying that b/c we had a failed round there; I'm saying that because I felt I was treated like a number as opposed to a human being. Also because my husband and I were charged unexpected costly bills at the end. I did have a good experience with Dr. Bankowski and found him to be knowledgeable and compassionate but because he was on vacation during most of my IVF cycle, I rarely saw him. I saw a nurse practitioner instead for majority of my treatment. The medication/injections class at ORM was helpful, and a very few selected staff were friendly; however, there's not much more I can compliment them on. The nurse/case mgr who I was assigned to not a good fit for me. She was good at teaching the injections class but I found it extremely difficult to connect with her on a human interaction level. In my experience, she was not friendly or warm. The front staff was also not very friendly which was disappointing. Being in the healthcare field myself, I expected more from this clinic. Who wouldn't when they're going through something as costly and stressful as IVF? ORM added way more stress than I needed. Right in the middle of my injections cycle, someone in their billing department told me IVF was not covered by my insurance and that I owed $16K up front or else I wouldn't be able to move forward with treatment. It turned out they made a mistake and that it was indeed covered by my insurance (which I confirmed before going to ORM) but they still hounded me for the full $16K throughout my cycle. They were relentless. I managed to ignore their financial harassment and finish the treatment. In the end, we had ten embryos that made it to blastocyst and sent off to genetic testing. My husband and I were on vacation in Hawaii with family when I received the call about our results. They knew we had an in-person appointment that same week but didn't bother to wait until we returned from our trip to tell us the news. It appeared as though they wanted to get the phone call over with and check another thing off their list. So in a very callous tone on New Year's Day, they told me that all of our embryos were abnormal and will be discarded. Their lack of compassion was crushing. I cried the entire flight back to Portland. Upon returning to Portland, we immediately had to deal with their aggressive billing department. While grieving the loss of all our embryos, I spent hours on the phone with billing trying to figure out line by line why and what we were being billed for. In the end, they waived a few fees b/c of their mistakes. If I hadn't caught them or held them accountable, they would've gladly collected them. For example, they charged us for an hour of genetic counseling, something we were not informed would be an added out of pocket expense. That wasn't the issue though. The issue was that they didn't even have our results because they had lost my blood work. That's right, they took samples of blood from me weeks prior and lost it! It somehow vanished. They couldn't figure out where it went, what happened to it, or how it could've gotten misplaced. Till this day, I have no idea where my blood sample is. Although they knew they had no results to provide us that day, they still had us come in for the meeting only to charge us $a-hundred-something in cash for it. I argued with them to waive the fee and tried to speak with the clinical director about this but she never followed up on the issue. I reached out to her multiple times via email and phone but no reply. l'm glad the fee was waived but it took a lot of energy and time on my part. Overall, I do not trust ORM one bit and can't recommend them to anyone. If you're contemplating which fertility center to go to, I would recommend NW Fertility. Dr. Stoelk and his team are excellent. They're thoughtful, knowledgable, smart, and caring. Thanks to NW Fertility, I am 38 weeks pregnant and expecting our first child, a little girl, any day now. read more

I'm a surrogate for this clinic and the communication has been terrible. I'm one week away from transfer and I found out about labs that needed done today, today. I've been doing the heavy lifting in getting appointments scheduled and what I needed from ORM is a phone call letting me know what kind of ultrasound I needed. I've had an appointment scheduled for a week for an ultrasound in my home area and got a phone call this morning saying they can't do the type requested. I scheduled with another place and then they couldn't do it either. Finally got in with a third place that can do it. I thought I was getting the same ultrasound that I got last week but I'm not and a call from ORM to explain that would have been great. My pharmacy can't reach them by phone to ask them questions regarding the medications. I only have a text line and they seem to not understand the three hour time difference because they tell me I need to get a medication for today but don't call it in until 7 my time. I will never carry for this clinic again. read more

Do not waste your time or money with ORM. They are incompetent at every level, from the staff that answers the phone all the way up to the doctors who withhold important information. In May 2021 I had my baseline ultrasound where the dr asked if I wanted my IUI in May or June. We had agreed on no meds and go in June, but based on the phrasing it seemed like May was an option. I called in a few weeks later at the end of the month saying I tested positive for my OPK and wanted to go in for my IUI. Whoever answered the phone literally had no clue what was going on. They told me my dr had in their notes I couldn't go because I didn't take any medication (letrozole) and they don't do IUIs the same month they do the ultrasounds. I started crying as none of this made sense. HR reached out and assured me my dr wasn't forcing me to take medication and that the person was new so they didn't know what they were talking about, they do IUIs the same month as ultrasounds. It left a bad taste so I asked to switch drs for a fresh start and the request was honored. I went through three IUIs with my new dr as well as 2 rounds of IVF. The third IUI was approved without confirming ovulation and when my follicle was too small. I had an ultrasound two days prior with a small follicle around 11mm. The next day I tested positive on the OPK so I called in asking for another ultrasound to see that was going on. Instead of that, the dr just approved the IUI. When I went in I asked the nurse how quickly follicles can grow and was told 2mm in a day at best. This made mine roughly 15mm at most but mine grow slower so it was likely 14mm. HR again had to reach out to express how sorry they were and this should have never happened. Against my better judgement I moved forward with this dr with IVF. Up until now I thought I was just unlucky with unexplained infertility as no one had said otherwise. When I called in to start the IVF process I was told I would have to wait a few months because those that paused their treatments during covid were ready to be seen. Naturally I was upset that I was being put on the back burner when I had been proceeding with treatments throughout covid. My dr assured me that this wasn't the case and I could start when I wanted. I was told my labwork was great (AMH 8.96) and had 32 eggs collected but was never told those were indicators of PCOS and I was advised to not do PGT-A testing due to my age. My fresh transfer in January 2022 failed and the FET in April resulted in a chemical. In August I did the ERA/receptiva test and was told I tested positive for BCL6 but my dr never explained what that meant. I was told it was inflammation but they left out that it is most often associated with endometriosis. During my meeting with the dr to go over the ERA/receptiva results I had to ask if I had PCOS as up until this point (a year and a half later) I have never actually been told why I am having trouble getting pregnant. I was told I met most of the markers so I do have it. However, earlier in the conversation my dr was shocked to learn I hadn't had my period in two months. I had to remind her I haven't been regular in two years. I felt like I was just a number and my dr had no idea who they were even talking to. I paid $223 just to have my dr not know who I am or my history and to finally learn I have PCOS but only after I asked about it. It is very clear you are not seen as a person here, just another person to make money off of. After each failed IUI or IVF cycle you get the phonecall to say you aren't pregnant and the very next sentence is always "lets get you started on your next cycle". They don't even give you time to grief before trying to get more money from you. No one knows what they are doing or talking about except for the phlebotomy team who was phenomenal every time. I was not given instructions for my SIS so I showed up with an empty bladder when it needed to be full. For my ERA I was told by one person to treat it as a real cycle and show up 45 minutes early but then another person said come in at the scheduled time. I asked about pain medication and was told to check with my dr (the morning of the procedure so obviously that wasn't happening). I wasn't told if I needed a full bladder or not so I had to call and ask multiple staff members (all of which gave different answers). Calling in to talk to anyone is nearly impossible. You wait on hold for 25 minutes just for the phone to hang up so you have to try again. Half of the time you get the answering services despite calling during normal business phone hours. read more

For a brief moment I was considering donating my eggs. But I was on the fence because I was scared about the process and I have heard some women who had very bad symptoms after donating and some say it ruined their life.... So I didn't want to be in that percentage of women who have a horrible experience. As someone who is in the customer service industry, I know how important first impressions, phone calls, and interactions are. And as someone in the ORM industry, people who get paid HIGH HIGH wages to conduct their business I would think they would understand customer service as well. And there for I would think that they would understand how important that first phone call is and how it can make or break someone wanting to pursue the process further to the end. But sadly after working in the health care industry and with some high up people myself I realize sadly that they have no idea how to relate to the average blue collar down to earth person at all... They are too stuck in their own world to realize what being a human is.. I filled out my online app. And I was missing some details because honestly im just not close with my family and some family members I know nothing about. My parents as well are not close to family hence why I never was and so they don't know a lot of information as well and so there are some gray areas in my application. I passed that round however and moved onto the phone call portion, When getting the phone call with Serena a woman in the genetics department she called me a few minutes after our scheduled time. I was on call for work that day so I only had 30minutes to talk so when I called her back after she left a voicemail I told her I only had 30minutes because I got called into work. Instead of her saying oh no problem thats understandable this will take only 20min. She said didn't you know you had this phone called scheduled?! In a condescending tone.... Ummm yeah but I got called into work.. Life happens lol. She then tells me it will only take 20min or if I want to reschedule. I said no I have 20minutes. So we went through my family history again. Going over it again means your fact checking and getting the information right and will have to add or take some things away.. Its only obvious that filling it out online you may have missed some things. But the entire time she was hassled by me not knowing things or having put certain information on my application. For instance she asked if anyone in my family ever had an issue with alcohol. Well my mom had an issue with alcohol once where she got a DUII. So I laid that out for her. Then she asked why I didn't state that. I said well she was actually an alcoholic. She just had a life occurrence of stupidity... To get the point she was snappy and rude. I left the phone call feeling like... Damn why am I even doing this. lol. So I dropped out of doing it. read more

Dr. Barbieri My wife and I had a successful attempt doing IUI at Seattle Reproductive Medicine. I was a Soldier and we went through the military. We had a beautiful baby boy. After completing my service and moving to Oregon with my family we decided we wanted more children. After trying unsuccessfully on our own we went to Oregon Reproductive and had our consult with DR. Barbieri. From the beginning we felt she was a little cold, smug and not personable at all...but we thought that maybe her attitude was a result of her success. From the beginning this seemed to be a mistake. From the beginning they pushed and peddled tons of needless testing like a crooked used car salesman peddles his lemon cars. We explained that we had already completed a lot of these tests before and that we weren't interested in others but we still felt received a lot of pressure to follow the program. The cost was ridiculously high for tests we felt we did not need to begin with. During testing and procedures the doctor and staff were in and out. My wife and I had to speak out and demand that they explain things as they did them. It felt as if the only thing that mattered was the money we were paying in. Many times Dr. Barbieri acted bothered by our questions and would often dismissively redirect us to a nurse for answers. We used clomid and triggers with our cycles but experienced no success at all. This doctor has horrible bed side manner. We have since left Oregon Reproductive and moved on to Northwest Fertility Center there in Portland and I must say that it is a complete 180 as far as our experience and price. Dr. Stoelk's is an amazing doctor and makes our concerns his priority. The prices are really affordable compared to Oregon Reproductive and from the moment we walked into his office we knew that we were around people that cared about more then just the money. We have just completed our first cycle with Dr. Stoelk's at Northwest Fertility Center and we our really optimistic that we will have good news next week. My wife and I are pretty reasonable people. It bothers me to leave a negative review, but this place certainly warranted it. read more

Super disappointed staff was unprofessional they wanted a deposit just to have a consultation, no other office does that. Doctor seemed I engaged nor helpful would never go here again read more

Clinicians were cold and confusing. Felt like fear mongering to do a plethora of unnesscary tests. I'd rather go to a clinic where the doctors care about you and not just a money grab. I went elsewhere before we started the process. read more

I'm typing this review while my 2 month old son lays next to me. Something that I don't think I ever would have experienced if not for ORM. Yes, it's an expensive process and yes it's very stressful but the result is worth every penny, every stressful appointment, and every sleepless night. Our first and second attempt at ORM failed but the third time was the charm. My message to those that weren't successful is to keep trying and put your trust into ORM. Those of us that have fertility problems ORM gives you the best fighting chance to be able to conceive. read more

We had an amazing experience at ORM -- from start to finish. We received constant communication throughout the entire process and really felt like our coordinators cared about us, our experience, etc. There was great follow-through on all topics and we were always encouraged to call, email or come in and visit if we needed anything. I highly recommend! read more

Having fertility issues made it a confusing and difficult road to conceive and ORM was there every step of the way to help us navigate it. All the doctors and nurses are so great and we now have a healthy 4 month old baby through IVF and are excited to continue to grow our family later through our remaining embryos at ORM. We also have a few friends who went here and luckily all share the same success stories, highly recommend to anyone. read more

I, personally, only have good things to say about my experience at ORM. Infertility is so extremely stressful but they were with me and my husband every step of the way. We worked with Dr. Bankowski who is personal and professional. He was always willing to listen to my concerns and tell me why he was choosing a particular protocol and test or whatever. He was SUCH a good technician too when it came to the procedures. I also had a wonderful rapport with his support staff. He's coordinator, Katie, ALWAYS answered all my questions (and I had many) and added her own experience in there as well. I never had to wait more than a few hours for a call or email back from either Katie or the nurse Taylor. I really loved working with both of them and, oddly, miss them now. The embryologists and genetic counselors were also very helpful. In particular Serena Talcott Baughman talked with my quite extensively on the phone and via email to answer all of my concerns after we got our CCS testing back from our two retrievals. Speaking of the CCS testing, I'm so thankful we did that. All of our embryos looked wonderful but the CCS testing meant we were able to transfer one that was healthy and had the best chance of becoming a viable pregnancy. Thank goodness for science! I was also quite impressed with Dr. Adams who did one of my retrievals. That one in particularly was very easy to recover from and she was kind and efficient. The phlebotomists Kera and Mindy were always great too! I can have difficult veins and they always managed to get in there without much fuss. They both always had such a good attitude as well! Getting labs was never stressful. In total it was a long road but the choices ORM helped us make ultimately lead to a positive pregnancy test and (knock on wood) hopefully a live birth at the end of our pregnancy. I thought everyone I met there was helpful and friendly and professional. They could improve the financial transparency a bit as you go through the process BUT they were spot on from the beginning about the over-all costs which is (in my opinion) what counts. There were no surprises on how much we paid in the end. I will forever be thankful for ORM, all of their doctors, office staff, nurses, coordinators, embryologists, genetic counselors and acupuncturists (particularly Lisa Pate who I worked with through all of my IVF procedures). And I hope all those infertile couples out there find the right fit for their journey, wherever that may be! read more

Dont ever think to go there. First...they hock you up. They will start telling you about thier success %. Ask them what is the actual live birth. The answer is ready...we dont know and the happy couple didnt come back!!! Later on...they will ask you to do whole punch of tests...some of them are not necessary. Dont agree to meet with genetic console. They charge alot of money.... and the only thing you will hear from her/him is whether you need to do genetic test or not!!! You have to pay 200 to hear the answer....to do the test is 300!!!! If you failed to get pregnant......they will not bother to call you and say sorry..... keep your tears and saddness. ..they care of how much you paid them. read more

After countless of 5 failed IVF cycles, I had seen 3 IVF doctors before coming here. I was done and was ready to just move on to other options. We had spoken to Dr Hesla about what he thought and he recommended that we try IVF again before moving on to other options. So we thought to give it a try. The practice that he has developed really gives you a lot of support and more options if you need it. The nurses there are easy to talk to and Dr Hesla is awesome! He really knows his stuff and I know that bc I have 3 other IVF doctors to compare him to. He's really on top of all the cutting edge testing and technology. I would recommend coming here, because without them, I wouldn't have gotten pregnant. Now we have a daughter that is the light in our hearts. We love this place! read more

When we finally made the decision to start a family, we were excited, and a little anxious. After all, most of our friends told us with a laugh, "We thought it would take several months, and what do you know--after the first month trying we got pregnant!" So as the months ticked by, and then a year, we watched more of our friends get good news while we sat back, trying to figure out why it wasn't happening for us. After several tests, we were referred to Oregon Reproductive Medicine, which we found out is ranked nationally in the top 3 for IVF. In tiny little Portland Oregon! Who knew?! Slightly bewildered and entirely anxious ("How did we end up here??" was the question we, as two healthy, relatively young and active adults kept asking ourselves), we began the road to IVF. Now, having gone through it twice with ORM, I can honestly say that while dealing with infertility is one of the most stressful and unpleasant experiences of my life, the silver lining to this incredibly dark cloud has been working with Dr. Barbieri, the nurses and staff at ORM. So if you're thinking of going through IVF, here's how it works: You start with an initial consultation with one of the doctors. I worked primarily with Dr. Barbieri, who is insanely smart, funny, kind, patient and always took the time to explain, down to the minutiae if I asked for it, exactly what I wanted to know--sometimes with charts and graphs. (I also had my eggs retrieved--twice--by Dr. Hurliman who was great--I was very nervous and she was fantastic at helping me feel I was in good hands). Back to the initial appointment--your doctor will go over your history and any testing you have had done, and make recommendations about the best course of action. We had to do a few extra tests, and ultimately decided IVF was the best choice. From then on out, you get your personalized IVF or IUI calendar and prescriptions (from Stroheckers) and while you go through the process (which takes a couple of months) you will track your progress with your nurse coordinator (the sage woman who will become your confidant, shoulder to cry on, and the one who will eventually give you the best news that you're pregnant!), and regularly come in for blood tests and ultrasounds. The nurses (and the phlebotomists!) are some of the kindest, funniest and most compassionate women I have ever met. The IVF process is a bumpy, emotional road, and I spent a lot of time with them, in person or on the phone. They made me feel supported and empowered, hugged me when I cried, and most of all they made me smile and laugh during a very dark time. If you decide on ORM, make sure you get to know them--they are amazing. And yes, IVF and IUI are expensive, and all the testing surrounding it is expensive. However, when you're faced with infertility and you don't know why, getting answers and results seem like money well spent to me. And when you eventually get that phone call that you are, in fact, pregnant, you'll realize it was all worth it. The value of a family of our own is priceless. And, I have to say, the facilities are gorgeous, modern and flawless, and the level of attention and care we received was top notch--commensurate with the amount of money we paid. Bottom line: though I would never choose IVF over getting pregnant naturally, this was the best possible experience and outcome, and Oregon Reproductive Medicine was 100% of the reason I stayed sane through the process until I finally got my happy news: PREGNANT! read more

We were previously at another clinic where we had three failed IUIs and one failed IVF. My acupuncturist gently nudged us to go to ORM for a change, and I'm very happy we did. Dr. Barbieri is wonderful -- I was warned about her "bedside manner" but I have no idea why. I found her to be warm and compassionate. She's extremely intelligent and we felt like we could trust her to be honest with us. We completed two cycles of IVF at ORM -- the first one using my eggs failed but I want to mention how painless my egg retrieval and recovery afterwards was (this wasn't the case at my previous clinic). Afterwards, Dr. Barbieri took the time to meet with us, was very sensitive, and I felt like she had really thought about what to do next. She didn't pressure us to use an egg donor, and was willing to try again with my eggs, but brought it up as something to try. So our second IVF cycle at ORM was with an egg donor. This wasn't an easy decision for us -- emotionally or financially -- but we felt like ORM gave us all the time and resources that we needed to feel great about our choice. And it worked! I am now pregnant with identical twins, which was a bit of a surprise, but a great one. Everyone we encountered -- from the phlebotomist to the donor coordinator to our recipient coordinator and too many others to mention -- was kind, patient, and good humored. I really liked the consistently of seeing one doctor (with rare exceptions). On our "graduation day" (our last appointment at ORM before we started seeing our normal doc for the pregnancy), the checkout receptionist saw us leaving with our graduation book and wholeheartedly congratulated us and wished us luck. It really feels like they are rooting for all of their patients to succeed. I would still be leaving them 5 stars even if this cycle hadn't worked. Fertility issues are hard. This process is stressful and close to the heart. I don't need a fertility clinic to hold my hand -- we needed a place we could trust to help us make the right decisions for our case. And we found that at ORM. read more

I have been to 5 different fertility clinics over the many years I've been trying for a baby. ORM is by far the best! Because we were getting donated embryos, I chose to travel to ORM from the LA area. I'm so glad I did. The facility is top notch, the doctor and staff were wonderful. My coordinator there was by far the best I've ever had. They were on top of every detail, and I felt I really could trust them through the process. Just a great experience, and now I'm pregnant! After 15 years of trying : ) read more

If you want your best chance at conceiving, do not go here! After my husband and I struggled to conceive on our own we decided to get help with a fertility clinic. Unfortunately, we got sucked into the allure of Oregon Reproductive Medicine where we saw Dr. Bankowski. We wasted not only money but more importantly precious time. He treated us as a statistic instead of individuals and never did find the reason for our infertility. After 2 failed rounds of IVF, he made us feel as though we had a small chance at becoming parents. With what money as well as little time we had left (39 years old) and given our horrible experience with Oregon Reproductive Medicine where Dr. Bankowski made us feel hopeless, we decided to leave ORM and found Northwest Fertility Center and thank God that we did. The knowledge and grace they showed us instilled much needed confidence and hope during this unknown time. Dr. Stoelk actually treated us as individuals and not a statistic and found that I had endometriosis and PCOS. Two of the most common reasons for infertility and Dr. Bankowski at ORM never once looked into these for me, let alone ever even mentioned it. Thanks for Dr. Stoelk I have a beautiful 6-week-old son and 8 frozen embryos. If we had stayed or listened to ORM, I would not be a parent and have my son today. I hope my journey gives you hope and I know that if you see Dr. Stoelk at Northwest Fertility Center you will be given your best odds for success. He is my hero. read more

I have seen a lot of complaints regarding Dr. Barbieri's "bedside manner" and wholeheartedly disagree. She is candid and informative which, for me, was more important than false hope. We have been through many IVF cycles (6 transfers with OHSU, 1 with ORM), most failed and ORM did a great job of covering every avenue of treatment to get the best possible outcome. It was a lot of tests, shots, procedures, and hoop jumping but in the end we walked away with a lovely set of boy/girl twins BECAUSE Dr. Barbieri was upfront and no-nonsense in her approach. We went back for a sibling and we learned that we don't have the ovarian reserve to make it worthwhile so Dr. Barbieri suggested donor eggs. Such is life with IVF and I'm thankful for her expertise to help us make our reproductive choices. read more

My partner's experience as a donor for ORM fertility has been traumatic. She was deceived and manipulated. She was not told about the risks of the treatment until after she met the family who were receiving the eggs and became emotionally invested in supporting the family. The doctors and staff changed their descriptions of the procedure and what she would experience after the retrieval on each visit. We were told it would be a 1-3 day recovery, then a 5-6 day recovery, and then a 7-10 day recovery. After the retrieval, my partner could not walk without pain for days. She had to go to the emergency room and get fluid drained. The doctor at orm shamed her for feeling nervous about getting fluid drained and compared it to getting blood drawn. He said getting a needle inserted through your vaginal wall was the same as getting blood drawn and therefore her anxiety was unwarranted! When we called the next day to report that she felt week, he arm was swollen, and we were worried about blood clots, we were put on hold and then the phone disconnected. We were not called back and so we went to the hospital. Never donate your eggs here! They do not pay enough and take advantage of people who need money. read more