Whether you're seeking a romantic getaway or a base for exploring the great outdoors, this hotel is a good option. The standout features of the Pinnacle Hotel is its convenient location. Situated close to the main attractions and ski slopes, it provides easy access to everything Whistler has to offer. Whether you're an avid skier or someone looking to explore Whistler village, the hotel's central position is a definite plus. We went there during peak season so the prices were higher than usual but it makes sense given its location. The hotel also has many amenities including a fitness centre, swimming pool, discounted spa rates, discounted ski rentals, shuttle service, onsite restaurants, and a parking garage. The room I got had two queen beds so it was good for four people. The decor was nothing too spectacular, but the beds were comfy and they had a TV. It also had a huge balcony which we couldn't use given how cold it was outside. The one weird thing about my stay was the placement of their hot tub which was right next to one of the beds, NOT IN THE BATHROOM. I wanted to use it but because of the placement I was very iffy about it. The check-in process was seamless, and they were more than willing to assist with any inquiries. Good hotel for a short stay :) read more

I had wanted to stay 2 nights at this hotel in late Sept 2025 and yesterday looked on line and found their telephone number and asked to make the reservation. I had a new person ( I assume as she wasn't sure of a few things) AND I was having a hard time understanding her - not because of an accent but the telephone line kept having static. At some point the reservation was made and she sent me an email, I opened this email while I had her on the line, only to find that the confirmation of the costs were in US Funds. As I am a Canadian, calling from Vancouver, and calling a hotel in Canada and paying with a Canadian Visa card I was upset. In addition, they added a charge for "insurance" some $34.++ US $ that I did not want or request. The young lady on the phone understood I was getting upset ( the phone line continued to blank out and was annoying) so first of all she insisted the charges were all in Canadian funds and she would cancel the "insurance" costs. When I asked for an email confirmation of this, she then proceeded to tell me that I could not have the room I had booked as there were no more rooms with 2 beds left.........I was somewhat incredulous, but she assured me nothing was to be found. When I insisted on an email, she told me she had "cancelled" my reservation and I could take it up with "Service" 3 calls to service netted me nothing but voice mail that could not take my inquiry or complaint so I found another 1800 number and called it. The man (HISCHEM ?) assured me that no reservation was found, no refund was done and yet I had (by this point 8 emails from them) that advised of the cancellation. In addition to this frustration, my VISA card has been charged the US dollar equivelant........and in my conversation with Hischem, he assured that the refund would come but of course given the exchange it will not be for the full amount. He also told me he would look into this further and call me back. It has been 24 hours and no call...............will not even consider staying at this hotel, I love the pinnacle in North Van and had hoped Whistler would be on par with it!! read more

We decided to do a quick one night stay in Whistler and found a good deal on this place. The hotel is a bit dated as it is an older establishment. The lobby is tiny with the front desk, two small single chair, a coffee table and a couch. There is a small counter/shelves to the side that acts as the hotel store where you can pick up some small snack, toiletry, drinks, etc. Our room was clean with fresh linens. Due to COVID-19, they locked up all the kitchen utensils and equipment ( dishes, pots, pans, baking sheet, etc ). You will need to ask the front desk for disposable plates and cups. We weren't able to use the apartment size stove as we thought of cooking some food. The fridge and dishwasher are also apartment size which we wouldn't have mind if we could have used them. The jacuzzi was right beside the bed. It is a two person one where you face one another. The shower stall has glass that covers half the width of the stall so water tends to splash onto the outer floor. As others have mentioned, the parking spots are tiny. If you drive a Nissan Micro, Honda Fit, Toyota Yaris or something small, you might fit and still be able to open your doors. If you drive anything else, good luck trying to open your car door. I have a SUV and found a spot near some reno so the stall next to me had some racks in it. I parked a bit over the line towards the rack so the spot on the other side of me would have more room. If I parked normally in the spot, the lines were about 5 inches away. Definitely not enough room to open a car door to get out. read more

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This place is totally adequate. I gave it five stars as if you are using the rule, you get what you pay for, for what you pay, this place is great. If you want five start luxury this is probably not the place for you. Yes it is older and in some places it shows it's age but all in all, no complaints. The rooms are a decent size with a full kitchen. The bed was comfie. The spa bath was a delightful treat after a very wet, cold hike. Coffee in the room as well as in the lobby and you can just help yourself. Staff was friendly and helpful. I see one comment said that the coffee was for one day only. That wasn' t the case. They aren't making the rooms up with COVID but it was no problem getting coffees for every day we stayed - as much as we wanted Location is perfect for everything in the village. We would absolutely stay here again. read more

The hotel is dated and for some reasons seemed compact. The location is amazing with everything close by. The room that we stayed could have used more natural light. The room had two double beds for families like us, but there was a jacuzzi tub next to the bed. I have yet to come across a family who will use the jacuzzi as well. To us makes more sense to have a jacuzzi with a king size bed room and give some more room with families who are staying in a two bed room. The hallway and lobby a bit uninviting. Could use some upgrade. The drop off area has a permanent big bus parked which makes it harder for guests to drop the family and go for parking. Three days in a row we saw that. The underground parking is tight. Very tight. Other than a sub compact car (Civic/Corolla) and smaller nothing can fit comfortably. Always had to unload the family and park and even then getting in and out was tough. read more

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I spent the last two nights at the Pinnacle Hotel in Whistler Village. When I arrived, I discovered that I had been upgraded to a deluxe suite. Sweet! I love love love baths and used the jacuzzi both nights ... I'm going to miss it! My queen bed was comfy! The room rate was $119 (plus taxes). WIFI was included and I found it speedy. The suite came with a full-sized fridge, stove, microwave oven, dishwasher, toaster and coffee maker, along with everything you would need to make your own meals (dishes, silverware, pots, etc.). It was nice to be able to open the window and get some fresh mountain air. They might want to think about adding a sliding screen door ... it would have been nice to have it open a bit during the night but I was afraid of critters coming in. There is a fitness room and outdoor pool but I didn't check them out ... I went for a long walk to Lost Lake yesterday instead. Parking was $19/day, underground and accessible via an elevator. The hotel is in the Village and walkable to tons of restaurants, shopping, gondolas, etc. Alas, the gondolas aren't running during the week right now (they are running just on the weekends) so I wasn't able to go up on the mountain. I had stayed here years ago and would stay here again in the future. read more

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When a consumer pays a higher price, they usually expect a certain standard. I am disappointed to say that Pinnacle does not hold true to this. For the price they charge, you expect a high level of cleanliness, standard parking, modern rooms, as well as the service that goes with it. Pinnacle has failed in three out of four of those aspects. I'll start with the good first-this place is clean and the housekeepers do a great job. Freshly laid out towels each day, sheets were clean and pressed nicely. The layout of the rooms is odd and outdated. You can tell that this is an older hotel and is in need of a designer. But once again, the bed was comfortable and the room was clean. The parking is absolute crap. The only thing worse than the lack of space between each car (i hope you're good at parking otherwise you're gonna spend a lot of time trying to park in those tiny spaces), was the managers response to my comments about the parking when he was handling my check out. His response when I told him parking was a disaster and the spots are too tight? "It wasn't designed for big cars." I drive a tiny Hyundai. (See photos attached). Great response, Arun. In a separate dealing with the front desk (same guy), we also asked if we could check out an hour earlier as our friends had managed to do this for their room as well....nope. We were told this wasn't possible and their policy is that check out is at 11. It would be nice if all customers were treated equally. He could not offer any justification or explanation for this and would not speak to the inconsistency at hand. Will not be staying at this place again. For $50 more, consider the fairmont instead. Previous stays in whistler at other places such as the Westin, were perfectly lovely in every aspect. Definitely will not be returning. From the managers words and demeanour it was very apparent that he did not care. read more

Pinnacle Hotel Whistler - Tight parking spots. When you're paying $22 a day, you expect a little bit more. Just a bit. - Hotels Near Me - Whistler, British Columbia

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We come up here from Vancouver because we love the jacuzzi tubs in the premium suites. However, after staying there for the last two nights, we kept finding small bugs in the tub and bathroom. When we told management, they didn't apologize or seem surprised. They just said they'd let the housekeeper manager know. Photo attached. This will likely make us reconsider returning to what has been a pleasant spot for us. read more

Pinnacle Hotel Whistler - Bug found in the bathroom. We saw about eight of them over two nights, often dead in the tub in the morning. - Hotels Near Me - Whistler, British Columbia

Loved our stay here! Patrick at the front desk does an amazing job and works so hard! He was so helpful and knowledgable and made our stay extremely pleasant. His manner was professional but he also made us feel very comfortable-- a good trait in front desk staff, in my experience some can be very snooty ----this was definitely not the case at The Pinnacle. Patrick worked long hours throughout our Christmas holiday stay and I dare say deserves a raise! Our room was great, very clean. The whole building has good views. There's a heated pool, hot tub and small fitness area, as well as laundry facilities on the main floor and kitchenettes in the rooms. We were steps away from the village, literally, which really made the trip. I will definitely be returning. read more

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Not a bad hotel. Staff are friendly and location is great. Not to much noise but close to the village. The upsides: The great part is the bathtub big enough for two(real sized) people! That was wonderful. Almost full kitchen stocked with plates and cups. Great if your staying a long time. Two balconies(no smoking though) The downsides: Shower has no door. I dont know what hotels have against people being warm when they shower but I was half cold/half warm even with the door shut. The carpet was coming up and I almost fell and hit my head. No screens on the windows so bugs can get in. AC was weak. Could not get the room cold. read more

Stayed here just one night on a quick overnight trip to Whistler. The price was right for October but expect a dated room that has a little bit of a musty smell upon arrival. Parking is an additional $20 per night which I opted out of. Instead I parked at the underground parkade which is part of the library for $5 until 10AM. Between the hours of 10AM and 5PM its a dollar per hour. This parking lot is literally a 20 second walk away from the hotel. About the room itself you can tell the owner (Ontario based I believe) is cheap and doesn't spend much on the units itself. The kitchenette had a mish mash of appliances basically from every era. The bathroom was updated more recently and the bed was just ok as it probably will need a refresh soon. I had little interaction with staff but usually at a hotel when you pass by reception coming back or leaving they say hi or bye or have a good evening. None of that here. Overall I guess you get what you pay for. Good price but even with the jacuzzi tub it was a forgettable experience. read more

You get what you pay for is an accurate way to describe the Pinnacle Hotel. Like everyone has stated, the parking spots are ridiculously tiny, hotel is outdated, rooms were pretty clean, but the door to the "balcony " was not able to shut completely. The best thing about this hotel is the location. Literal walking minutes to the whistler village. Will be going back to whistler but definitely not staying in this establishment. read more

we had a pleasant stay - staff very helpful and friendly , rooms were good , nice balcony with mountain view and a perfect convenient location close to shops , restaurants , cafe , a park / playground if you have young kids . read more

We were pleased with our choice to stay at this charming hotel....Very hospitable and friendly staff, Clean and comfy rooms with a relaxing jacuzzi tub. Our favorite part was the location ... walking distance to everything that matters ... Ski lifts/slopes, food Shopping! read more

Pinnacle Hotel Whistler - Hotels Near Me - Whistler, British Columbia

Great hotel for the price! Located on the outside of the village but walking distance to all the fun. Customer Service was amazing, price was a crazy deal , cheaper then all the other hotels around. In the room they have a queen size bed with a nice big plasma tv located over the fire place. They have 2 person Jazcuzzi tub that in located right beside the bed and in view of the TV. nice large baloncy. Parking is $15 a day and really really hard to find a spot (spots are so small that people park in 2 which left others with no spot at all) They have a pool and a hot tub , located outside. read more

The 2 seconds summary: great value for the price. 1) located downtown so you can walk to everything 2) rather spacious room with balcony, fireplace, jacuzzi, kitchen... 3) outdoor small pool, jacuzzi and small fitness area 4) good staff 5) free wi-fi 6) paid underground parking ($15 / day before tax) 7) no breakfast on site (but who cares crepe Montagne is just a few blocks away) Overall, a sure bet if you are looking for a good accommodation and not something too fancy or resort like. read more

Overall this hotel is a good value for the price. Pros: Great location - steps from the Village walkway FULL KITCHEN!!! I hate *having* to eat out every meal when in whistler. Having the option to make your own meal is a definite plus In-room Jacuzzi! Need I say more? Price - good deal for a unit with kitchen in the great location Service - was great FREE WIFI!!!! CONS PET CHARGE!!!!!!!!!!! $25 per NIGHT!!!!!!!!!! What the heck??? What damage could my 26lb beagle do to require that? MOST other hotels in Whistler charge $25-35 per 5 day stay. Kitchen is a little sparce. Didn't have a whole lot of utensils etc. Wasn't the cleanest place I've ever stayed. Pool is TINY and you need to go outside the building in order to get to it. read more

We stayed at the Pinnacle hotel on our recent trip to Whistler. The hotel building itself looked quite old, but the rooms and interiors were nice and upgraded. We loved our room, especially the fact that it had a full kitchen. The hot tub next to the bed was another great value add. The hotel also has a nice Italian restaurant attached to it. Everything was walking distance from the hotel, and a special thank you to the front desk for allowing us an early checkin.:) Loved our stay here and definitely recommend this for anyone visiting Whistler! read more

We booked this place so last minute on a Wednesday in January to check in on Thursday, and we were so glad we chose this place. Upon checking in (at 9:30pm Thursday), the receptionist upgraded us to a room with Mountain View and jacuzzi (though we didn't get a chance to use it). The staff is super nice. The room was amazing, we didn't think with the amount of money we paid, we get to have a room with a full kitchen: large fridge, dish washing machine, stove and microwave, talk about living in a resort hotel. We were impressed. Room was clean, bed was comfy, large sofa can be used as another bed. Nice complimentary coffee and hot chocolate, nice enough for a quick stay in Whistler! Highly recommend! read more

Not impressed with lobby. Parking lot is absolutely ridiculous so small we damaged our car. Our stay was for two nights did not know they did not make up the room (would not have stayed had I known) coffee was for one day only only one soap. Told it over looked the village but view of black comb was nice. Came back to our room in the afternoon to have a drink and get ready for dinner sat on balcony and listen to a person power washing an airstream, food trucks all kind of maintenance people all in front of hotel not an enjoyable afternoon. Will never stay at a Pinnacle hotel in the future. read more

Great hotel value wise. Staff were very friendly and accommodating, parking was $18/day which I'm told is low in Whistler. If that's an issue I believe the library right next door has $5 overnight parking as well. We had two nights booked and upon check in we're informed that they upgraded us to a suite! Yay! We didn't end up using the extra bedroom, but we did make use of the private patio which was great. Room had air conditioning which is a must have in the summer, a fireplace that would be great in the winter, a full kitchenette which saved us a ton in food costs, (bring your own groceries if you can, everything in Whistler is expensive!) a 2 person jacuzzi tub in the main room, vaulted ceilings and a modern bathroom. The decor was basic and a little dated, but this is standard in Whistler unless you want to spend $400 or so a night. Room was very clean and the bed was comfy. Being right on the edge of the village was a definite advantage as well as we heard no noise at all from outside. We visited the pool and hot tub a few times, the pool is small and basic but did the trick. The hot tub jets were heaven on my legs after hiking. The 'gym' consisted of an elliptical and bike, again basic but better than nothing. Only possible cons were the lack of soap dish or shelving in the shower, (having to put soap, wash cloth and products on the floor kind of irked me) and intermediate clanging of the air conditioner which woke me a few times on the first night before I got used to it. Overall a great stay, especially considering cost. We'll stay here again for sure. read more

Pinnacle Hotel Whistler - This tub would be perfect in the winter, but for us in the summer it made a great bedside table. - Hotels Near Me - Whistler, British Columbia

Just stayed here this past weekend, and The Pinnacle exceeded my expectations. My friends and I stayed here and the hotel seemed very accommodating. Parking was a steal and was very secure. The room itself I was pleasantly surprised. I wasn't expecting the two person Jacuzzi being right in the room haha. My friends and I ended up buying a lush bath bomb and we ended up soaking our feet at the end of the night. The only thing I didn't enjoy was the smell. The room we were in smelled kind of moldy... It was also extremely muggy and humid. My advice is they should invest in some window screens and door screens. read more

We enjoyed our stay December 24 - 26, 2017 over christmas. Excellent hotel, very central. Over christmas, the hotel even left a nice candies cookies pack for our family..Rooms are very nice with in room jacuzzi. Clean organized amenities. Complimentary hot cider and chocolate, starbuck self brew coffeee is a big bonus, coming back home from the cold. Happy Holiday read more

Great place to stay! Amazing customer service, every person we spoke to at the front desk was very professional. The room was a good size for two people to stay. Everything was close to the hotel which made it easy to walk places. The only problem...was the nightly parking fee. Other than that I would easily stay here again. read more

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Beds were fine, kitchenette was the first we saw with an actual dishwasher & full stove/oven, bathroom with shower wasn't bad - although they could do with a towel rack or two besides the hooks they have behind the door & on the wall, but that jetted tub sitting right next to the bed just inches away is just mental. Seriously? At least put a little more room between that monstrosity & the bed. We had a room facing the village, decent view, but were absolutely befuddled by the front desk staff. Want late checkout? You CAN'T arrange it ahead. You've got to phone the front desk the morning you're checking out & ask then. WTF?? Want to change rooms because you'd prefer a balcony (our first time staying at this establishment so we didn't know)? Sorry, too bad. CAN'T be done, not even the next day when those rooms are available, even though it's not an upgrade. We phoned our reservation in, so they could've asked us if we wanted a balcony room seeing from their system that we were first-time guests. Don't bother asking them to waive parking or pet fees or even knock them down, regardless of how long you're staying, because they CAN'T do that either. We heard far too many CAN'Ts here & not enough SURE, NO PROBLEMs or even WE'LL SEE WHAT WE CAN DOs. That really put both of us off as we do a lot of traveling both locally & internationally & have experienced far better customer service almost everywhere else. This is a resort, so we expected resort-quality service. In addition, we arrived starving but there were no room service menus & the front desk had no idea why that was, although they seemed to know quite a bit more about things outside the actual hotel. It took about 30 minutes of US calling the front desk & the restaurant - not the front desk sorting it out - to get said menu. That really fried my backside. No luggage carts which we could see anywhere so we had to make several trips lugging our stuff up, no breakfast available (included or otherwise), no newspapers given to each room in the mornings either & the phone didn't work properly (their maintenance guy took care of it quickly, though). The food from the attached Italian restaurant which we eventually ordered for room service our first night wasn't terrible but it certainly wasn't spectacular Italian for the price we paid. Very small, lukewarm portions as well. And an 18% forced 'gratuity' on top of that. Pardon me?!? We didn't even bother going there to eat after that. Gratuities are given when & if deserved, not forced on customers. Later we saw that this 'gratuity' is supposed to be for large groups eating in the restaurant, not for room service. Keep in mind, this was all stuff we experienced during check-in & our first couple of hours there which I think would leave any guest far from pleased. By that point, we were pissed. The good stuff: steps from Starbucks (if you take the shortcut) & the village, steps from the BG Grill (which has spectacular, well-priced, huge breakfasts til the afternoon & really nice, knowledgeable staff), pet friendly & our dog loved being there, the hotel's maintenance guy was really fast & quite pleasant & friendly & the rooms were quite clean other than the odd cup. Our room also had a gas (?) fireplace which heated the room up very quickly & parking ($18/night) and pet fees ($25/night) were charged at a lower rate than other places we had researched. Our room was $159/night plus taxes etc, if I remember correctly, in addition to pet & parking fees, and we were required to leave a $200 deposit in addition to all that. Yet another annoyance was that we were given a total over the phone & assumed that number included everything, so we weren't impressed when we found out otherwise upon arrival & were required to pay more. Have never had that happen at any other hotel we've stayed at. The total we are normally given is the REAL total, no surprises later. Would we stay at this hotel again? Highly unlikely. The management of this place really needs serious improvement. They should train their staff in Victoria, where hotel/customer service far surpasses that of Whistler. I think the problem with Whistler is that the majority of the employees we spoke to there are on short-stay work visas & many know they're there for a very short time, so they don't have much invested in improving things. Others who work there longer are just riding on Whistler's bogus reputation as a world-class resort, with the attitude to match. Unfortunately, the customer service in many Whistler establishments suffers as a result. There was definitely nothing 'world class' about our stay. Can't even say we'd go back to Whistler due to our underwhelming, disappointing experience there. My other half has already sworn he'll never go back. Giving this hotel 2 stars is generous on our part, quite honestly, as those who made anything about our Whistler stay positive were people *not* working at this hotel. read more

We had a great stay here in February 2013. I booked early on Hotels.com and got a pretty good rate for a 2 double bed room. It was not cheap, but it wasn't terribly expensive either. From our experience, the facilities were in great condition (clean, updated, no rust-I have a thing with that) and the property had very nice ammenities. The room had a fireplace, kitchenette, and even a personal jaccuzzi in addition to the community pool/jacuzzi facilities. The staff was very friendly and accomodating. The WiFi is free, which is great, but it was sporatic at times. The location is great as it's only about a 5min to/from the Gateway Bus Loop and probably about a 10 minute walk from the lifts. Parking was $15 but wasn't an issue for us as we took the Pacific Coach to and from the airport. The only thing that would've made this experience better would have been a free (or even afforadble) breakfast. Otherwise, Pinnacle is a great mid-level resort to stay at provided you can get a reasonable rate (Under $200). At that price point, it seems to be good value for Whistler in the winter. read more

I stayed at the Pinnacle for one night on a Monday night on business. I chose this hotel based on a recommendation of a colleague. Location Very conveniently located. Within walking distance to Marketplace and to the Village. It is next to the library and was very easy to find. I liked that it was not too close to the village itself so it was fairly quiet - I have spent weekends in various hotels in the village before, and it got very rowdy and noisy after the bars had closed. That said, I did stay here on a Monday night, so maybe that had something to do with it, but I really can not be sure. Service Very good. Every staff member I dealt with was very professional, courteous, friendly, and extremely helpful. I felt they really care about their clients and how well they do their jobs, which, sadly, seems to not always be the case in Whistler. Room This is an all-suite hotel so I got a room with a full kitchen and a dinette set, which could come in handy if one were to stay here a few nights. Eating out in Whistler could get expensive so having a kitchen is definitely a plus. The room itself is very clean but is looking a bit tired, so it could do with a refurb. It's a bit too 90's for me with the pine furniture and wallpaper, but the clincher is the cheesy soaker tub/jacuzzi next to the bed. I really do not understand the point of having a jacuzzi in the room - who wants a steamy room? But that's just me. Anyway, as for the bed, it was actually quite comfortable, very 90's bedspread and pillow shams notwithstanding. The room also came with a sofa bed, a gas fireplace (very cozy), a flat screen TV (lots of TV channels to choose from), a DVD player, and an iPod docking station/alarm clock combo (which I totally loved). My only complaint about the room is the lack of lighting and workspace. I had to set-up my workspace on the dining room table and the lighting was very poor in that area so it proved a little difficult for me to read some documents. But then again, this is Whistler and not a major financial district - they cater to the leisure traveller more so than the business traveller so not having a suitable workspace is totally understandable. Bathroom The bathroom itself is a bit on the small side because space was sacrificed for the soaker tub in the room. BUT, the water pressure was good, and I was able to have a hot and steamy shower so I was totally fine with it. Etcetera Parking is charged at $15/day with in and out privileges. They will even let you leave your car there for a few hours even after you've checked out. The only problem is, I found most of the spots to be too small, even though I was driving a compact car. Wifi is free of charge, and the signal was really good inside my room. Bathrobes and toiletries were also provided. Conclusion All in all, I'd give this hotel a solid 3 stars, maybe even 3.5, but I hesitate to round up to 4. I think the Pinnacle is perfectly fine for leisure and business travellers who are not too fussy because it provides good value for money. However, I would not recommend this to high-maintenance couples looking for the perfect romantic get-away. read more

ummmm...two beds, huh? One queen bed and one pull-out couch. Not at all how it was advertised. Maybe that's Travelocity's fault. Maybe not. Location was pretty good and the restaurant downstairs is supposed to be one of Whistler's best, but all of that was overshadowed by our being misled into what was really a one bed room! read more

Great location walking distance to everything. Room are fully loaded with kitchen. All rooms have jacuzzi tub. Free wired Internet in the room and wifi in the lobby. read more

Great alternative to the condos in the village. It is just on the edge, no major streets to cross to get into main village walk. Room was nice enough. Bath worked great, as did gas fireplace. Elevator was broken the entire time, staff did not really seem to care, but we rolled with it. I will say that if you are on the second floor like us the halls are filled with the smell of the restaurant below, but its a highly rated one in the area, so that's not too bad, and it was barely in the room at all. Also, pool is so small its funny. read more

An average lodge. It has a kitchenette which was convenient. For the price we paid it wasn't four seasons.

Reception's not too welcoming. The male staff working there were like androids, no small talk at all (must have been having a bad day or something?). Got ripped off by parking with them for $20 when the public parkade would have cost $15. The room was not at all like the pictures; much too small for what was advertised. Kitchenette was overall quite clean, toilet and sink were well wiped but other places (like the bathtub, bedside table) were very dusty and quite gross. Sure the fireplace was nice, but that's about it. There was no view. 3rd floor is an absolute privacy wrecker. Perfect getaway? More like get-away-from-there. Lower your expectations as much as possible and you'll have a blast. For us, we're going to other hotels from now. read more

Booked a one night stay via Expedia for my boyfriends birthday . The Pinnacle in Vancouver is really quite nice so my assumption was that we could expect the same level of quality if not higher in Whistler Village . Here is my take. Lobby: zero frills . It feels like a garage and has no ambience . The front desk staff is incredibly helpful attentive and friendly though . The room: while we were happy they were really accommodating with the early check in, there was a maintenance man in our room when we opened the door who was still fixing something . The room has a foul door . We were super disappointed by the quality of the room . It was old and there was an awkward layout that Appeared to be missing furniture. The bathroom was large and appeared updated and the fireplace was nice . The whole room felt really cheap and embarrassing as part Of a birthday present . It is not a luxury hotel . The white robes were like moms old bathrobe and not attractive at all. For sure no one would steal these ! The amenities : pool and hot tub you have to walk past Quattro to access it which was fine for us but again awkward . Really small old hot tub and a group was allowed to bring a cheap case of beer out with them and just drink and be loud so we left . Overall maybe this is good for a party hotel . Not good for a special occasion. For the price the Summit was a way better experience . The location is great so hopefully they gut the hotel and make it more appropriate for whistler village standards. Also , the beds are super uncomfortable . Would not repeat . read more

Poor customer service, not very friendly or accommodating. We stayed for three nights for our anniversary. Since it was in September they had the fireplaces deactivated. We asked at front desk to have it turned on they said sure no problem but never did. Also the jets in the room hot tub weren't working and they wouldn't allow us a 12pm late check out. read more

I stayed here for a day from May24-25 in room 327 and got bed bug bites all over my legs, arms and back of legs, thighs and other body parts.We checked in around 6pm and I laid down on bed around around 9 pm and felt some irritation on my legs and I slept on it and woke up at 2am from bad irritation. In the morning, I was scratching my arms and by the time it was evening, I had red bite marks all over my legs, arms, hands, feet, thighs etc. The irritation is so harsh that prescription and over the counter medicines are not helping at all. I haven't been able to sleep for 4 nights now and during the day the medicines keeps me drowsy but still not able to sleep. Had to throw away all the clothes from the luggage in which i stored and placed the clothes that i were wearing the night I slept when the bugs bite me. I called the hotel to inform about the situation but they seem to be of no help and instead they sent me a document in the email in which they claim room is bug free and i cant read anything in the document and it clearly looks like they forged the room number in the document. I got in touch with my lawyer and will soon send them a notice. Please stay away from this Hotel. read more

Hotels are plentiful in Whistler, and we originally booked based on the location of the property; it's located in the heart of the village just a short walk to the lifts and hundreds of restaurants. The Hot Tub and Pool were great - and above all else the staff at the Pinnacle were amazing, Dain, Paula, Sonja, all class acts - they really made the stay beyond memorable. Thanks for a great NYE 2013! read more

POSITIVES: Good location, walking distance to Whistler Village. Cheap. Pet Friendly. Jacuzzi in room. Kitchen in room. NEGATIVES: Old, rust in bathroom and cracks on walls. Fireplace was not working, had to call technician up 2 times to fix it. Air conditioning does not work well, very hot and stuffy. No hot water in shower in the am. Had balcony, but no room to go outside on it (just a tiny ledge). Would I stay here again? No. read more

We booked this hotel on April 13 (a month before our May long weekend visit) and made a note to the hotel that we are celebrating our first wedding anniversary and would like early check in and late check out. Hotel informed us of the busy long weekend but said would try to fulfill our request. We arrived around 12 pm on May 16. The room was not ready but the front desk said would call us when it was ready. We spent the afternoon around Whistler village and returned to the hotel around 3:40. The room was still not ready. Then 4 pm came and went, 4:10 my husband went up to front desk again and the lady checked the system and said yes the room was ready. I understand it was a busy time of the year but didn't expect them to not notify us when we were sitting at the lobby for half an hour. The room we had was at top floor (415) and facing the mountain. It was spacious but has a strange layout. The alarm clock is about 10 feet away from the bed. There are no night stands. The bathroom was the only part that was updated. The package we purchased was bed and breakfast - the crepe place was really good. With the voucher we got to choose any one item per person on the menu and one drop coffee or tea per person. That was a lovely experience (separate review). On our last day we were heading out for some morning walk around 10:30 and ran into a housekeeper in the hallway - she asked, are you done with the room? I was a bit surprised and ticked off because, we were not let in our room early, so why would they expect us to give up our room early? Especially it's at the end of the long weekend and the hotel should start to quiet down? One last thing to note, is that the hotel did not make us feel that they went an extra mile for us. When we went to Uclulet and stayed at a ocean front resort which also has a 4-star rating. That resort, prepared chocolate dessert for us when we requested that we were on our mini honeymoon last year during Remembrance long weekend. Pinnacle? didn't do anything to make us feel special. All in all, it was a good location (close to main street for easy in and out by car, facing the mountain for quietness and within good walking distance to the village) but we will not stay there again because the value was not worth the money we spent. read more

We had the loveliest stay at the Pinnacle. When we arrived Paula immediately upgraded us to a beautiful room with two comfy queen beds and a jacuzzi! She also gave us helpful directions to drive into the mountains to spot bears and suggestions on how to fill in the days during the off-season in Whistler. I highly recommend booking here, great value for money! read more

Great location, good value. We loved our stay here- has everything you need to enjoy your stay in Whistler. The kitchenette is a total bonus- we made breakfast here in the mornings and dinner one evening. Easy to walk to everything in the area. very helpful & friendly front desk staff. read more