Fast and efficient service, but quoted $159, then hit with additional $300 bill afterwards.read more

I went to the ER as I thought I had tye flu. The wait wasn't bad. It was packed in there. My…read morenurses were Rockstars! From the phlebotomist, the 2 extremely kind nurses who had to bring the machine to put in an iv to every single nurse, radiology and transport person! And my physician she was good! Busy so i only saw her 2 times. But All are kind and helpful! I know this place gets a bad reputation but my experience has been a positive experience several times!!

The staff here at the Pleasanton Open MRI are all very kind and courteous. I have unfortunately had…read moreto visit the staff here at the Pleasanton open MRI for a couple of different types of test done and each time I was treated with kindness and respect. For example, I was scheduled for an MRI for my neck and in the process of having the scan I ended up being in so much pain that I was literally in tears! The staff did not judge me or snicker behind my back and I really appreciate that! I felt so embarrassed but they just said it was ok and then handed me some kleenex for my tears. I just wanted to say Thank You to the whole staff at the Pleasanton Open MRI center. But if you happen to be looking for a compassionate place to have your scan or X rays done, then I would like to suggest the Pleasanton Open MRI . They are both caring and professional! Thank you to all of you at the Pleasanton Open MRI! =)

Lifesaver! Thank you Dr. Avise. We took my grandma to different hospitals for a leg wound that kept…read moregrowing bigger no help from Kaiser just a bandage from the doctor. Dr. Avise got to the root of the problem, which was a vein that was feeding the wound. God bless!

I am so glad I chose to come here... really good pics. She is a nice woman and very attentive. She…read moretakes time to get the best pics possible.. I'd recommend her 100%. I want to go back before my due date to get more pics... very satisfied with her work. And baby looks just like daddy.

Ericka the was very professional, friendly, and made our experience wonderful. I highly recommend…read moreher for your sonogram. She was very thorough, knowledgeable, and experienced, which made us feel comfortable throughout the entire appointment. We are so happy with the exceptional service we received. Thank you again, Ericka!

Using Imaging department of Ultra Sound services, Nicole was professional also awesome skilled,…read moredetailed & friendly. Yes, 100% recommended the Stanford valley care diagnostic imaging in Livermore.

Came to the urgent care and they were so helpful and very caring! Kaiser's urgent care is in Dublin…read moreso I came here on short notice and they were not busy on a Sunday night, took me right in and were very caring and attentive

Vomiting? In pain? Can't bear to wait all day? This is the place where someone, possibly even a…read morespecialist, will take you in right away. If it's life-threatening, they'll send you to Pleasanton in an ambulance, where again, there's no waiting, unlike in the wretched ER. (Btw, a nurse told me Benadryl or other antihistamine works well for nausea and vomiting!)

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

This review is about the parking situation here. The parking here is just awful!! I had an…read moreappointment today and had to circle around for nearly 30 minutes just for a spot. I almost gave up and left, but just as I was turning to leave a spot opened. They made almost half the spots for employees, the other half for valet parking, and just two rows for patients. I thought I'd park out further and just walk, but all the spots, including Park and Ride, require a permit. I have to come here every three months to see my specialist. I promised myself today that I'm not coming here ever again, either I have to do online visits or I have to find someone somewhere else.

Wall in wait both times wasn't bad. About 25 minutes. I think I was seen once by a PA and once by a…read moredoctor. Both were knowledgeable and super friendly. I was glad randomly ran into this place. Would recommend.

Yesterday I went to urgent care and although I felt physically terrible, I had a really fantastic…read moreexperience. I am not the kind of person who enjoys going to the doctor, in fact, I try to avoid the doctor at all costs. But the staff, nurses and Doctor at STAT MED were so nice, caring and supportive. The doctor took the time to explain what is going on and put together a follow up plan for me, which is very helpful. Highly recommend stopping by if you have a need for their services.