Terrible Office Care & Incompetent Scheduling Staff! I…read morescheduled an MRI appointment weeks in advance for Tuesday at 7 a.m., only to have it canceled the night before--after the office had already closed--so there was no way to reach anyone or find out why. The next morning, I called and was told that the MRI tech for Scapula only works on Fridays. If that's true, why was I ever scheduled for a Tuesday? This is completely unacceptable and unprofessional. Patients are in pain and trying to get help, yet this office demonstrates no organization, no accountability, and no regard for patient care.

They are very unorganized and have no clue what they are doing. Just spoke to multiple agents and…read moretheir radiologists are awful. They needed the order and then need an authorization after I got them everything they wanted another urgent they work on their own NorCal timeline which has no sense of urgency what so ever. They will just get you frustrated I recommend going elsewhere for imaging work. Lastly they have no care for their patients. Quality is just horrific l.

Brought a family friend to the ER. No line to check in even though it was a Saturday night. While…read morestill going through intake they were calling her name. Shortest wait ever. Smaller room but a great experience. Glad to have Stanford in the east bay.

This is a lovely hospital with professional doctors and medical staffs …read more It has been serving the community of Pleasanton since 1991 . It is very clean and organized with many nice facilities. Today I visited the hospital cafeteria . It used to be very nice and quiet with indoor seatings . It looks like is is under some kind of construction so the tables and chairs inside are the temporary ones . Many large wooden tables and chairs are places outside next to the corridors between the buildings . The menu looks great . They have breakfast sandwiches, a new item called Hawaiin Loco Moco with rice and over easy egg and gravy for 8.25 .There are ready to go sandwiches, wraps , salads , etc in the frig . Bakery items and different types of Starbucks coffees . Most of them are self . A important place to be for hospital staffs and visitors .

Dr. Mielke, both a conventional and functional physician, has been taking care of me for a decade…read moreand a half, ever since I was diagnosed with a lobular CA tumor so large that a single mastectomy was unavoidable. She expertly put me on a regimen of non-toxic compounds that she adjusts every quarter based upon her indefatigable updating of the advanced science on which she relies. She is both caring and direct. I credit her with much understanding and support and, essentially, keeping me alive while I avoided toxic recommendations from my more traditional team. The complexity of Dr. Mielke's patients means that while she has a killer memory and excellent medical training plus nearly a quarter century of running her clinic, she simply cannot know everything that will ultimately be the key to a particular individual recovery. For those dealing with autism, Lyme and similar tick borne illnesses, for supplemental information that may be really helpful to try, give the recordings from the Autism Health Summit 2025 a hearing (info@autismhealth.com). This will cost you $100 and access to a wonderful, intelligent support group to inspire your journey.

This review is long overdue…read more I was seen by Dr.Mielke from April 2020-July 2020 and then again from November 2020-April 2021. In total, I had approximately 9 visits either in-person or through a voice call. To her credit, Dr. Mielke did try her best to treat my ongoing mysterious symptoms; I have been unwell since late summer 2017. I do credit her for introducing me to a few things that were of help with chronic Lyme. She introduced me to the Relax Brand sauna, PlusCBD oil, and LDN. She also helped me understand that have a double mutated MAOA gene and cannot tolerate SSRIs.I thank her for these suggestions /prescriptions. However, by the last visit or two, I understood that she really did not know the root cause of my issue. She kept suggesting nutrition testing and practicing DNRS- neither of which helped to a large extent. In December 2020, she put me on a trial of herbs used to treat Lyme. In February or March, she put me on a full on herbal protocol. After 30 days, I did not feel markedly better. She pompously proclaimed, " Well then, it must not be Lyme. This protocol worked so well for so-and-so." I get the impression that she is not well-versed in treating Lyme. If she was, she would have ordered a CD57 test and used Vibrant Wellness labs to check a full spectrum of tick born illnesses. I'm sad that I spent this time and money not to feel any better. If you suspect you may have Lyme, be advised before selecting Dr.Mielke.

Using Imaging department of Ultra Sound services, Nicole was professional also awesome skilled,…read moredetailed & friendly. Yes, 100% recommended the Stanford valley care diagnostic imaging in Livermore.

I had my wrist surgery on May 1 with Dr Burgar. Everything went really well, on time, and everyone…read morewas so kind and informative. I don't expect to need another surgery/ already had great results that day after surgery. Looking forward to going back to work and getting my life back Health is everything

Fantastic service! I absolutely loved the staff. Easy in and out procedure. No fluff.read more

They are an absolute mess! Sent me a text confirmation directing me to the wrong facility, I had…read moreto walk around the center for 20 minutes to find the imaging offices that are located under the parking garage! Unbelievable location for medical care. Stay away from the location at 177 La Casa Via in Walnut Creek!!

The admin is very rude and lacks intelligence. She gets loud and interrupts conversations instead…read moreof correcting her mistakes! I tried to have them correct my profile in 3 past attempts and asked them to send my blood works order to a lab on a couple of occasions. While, they said they will do the changes and send the lab order in a few minutes, they never made the corrections or sent my blood work request to the lab. I wind up fasting and taking several hours from work to get my blood test done. But this was a big waste of time. The lab could not help me without their order. I will see if I can escalate this with their internal management. I have been going there since I like my doctor for the past 5 years. Otherwise, I would not go there anymore or recommend this medical facility to anyone.

Very nice rehab center with all latest equipment, friendly staff. I used this twice a week for…read moreexercise and my rehab

We came here to have an evaluation completed for our son. We worked with one of the few Speech…read morePathologists in Northern California. A speech therapist would not do. So without going down the rabbit hole of how I finally found Stanford Health Care let's just say how happy I am that I did manage to find them and what wonderful people they are. Our SP was kind, nonjudgmental and very understanding of the unique person that is our son. Checking in was easy and reminders were sent. You'll also get an After Visit Summary that recaps your time with your professional along with their notes. Nice, clean, spacious center with check in right up front. Super simple easy peasy. They also have PT so when I get my corrective surgery, I'm going to insist on coming here.

I always have a pleasant experience when coming here. Of course, that might be due to the fact that…read moreit's not me getting the MRI, it's my wife. However we both agree that this facility is well-run, with friendly, cheerful staff. Today was no exception. When we arrived, they had some forms for my wife to fill out, which were reasonable. Quickly escorted by wife to the back room, where the procedure was done promptly. Of course, no one would really say that getting an MRI is fun, but they make it as pleasant as is possible. They asked us to put on the little paper masks, which is customary during this tough time. No extra charge for the masks. Some people get lost looking for this facility. It's not part of the main hospital. Rather, it's at the back, right next to the South entrance. Look for the sign MRI "Well Works." I even got free water bottles after the visit here.

San Ramon clinic failed me I went in for my MRI on Monday report should be ready in 2-3 days when I…read morewent to see my surgeon on Friday report is not there when doctor office called and they faxed over an incomplete report. They put my health at risk I hope my insurance won't use them again. People there are nice but without report from them what good does it make? Please get my report ready because I need it to determine my cancer status.

Having medical care this good is such a gift! It makes living here so worth it. I have had and…read moreworked in many healthcare entities and I am continually impressed by Kaiser of California East Bay. Compassionate and capable, both. I am grateful for the care we receive from Kaiser Livermore and Walnut Creek! Thank you.

By far the worst patient care I've ever experienced. I'd be switching to a different provider…read moreduring next open enrollment. In one instance, I was waiting for interpretation of important test results related to my health. Instead of receiving an explanation of the results and guidance on next steps, I was told to contact another department myself. Patients should not have to act as intermediaries between Kaiser providers and departments to get answers about tests that Kaiser ordered. In another instance, I sent a message to my primary care physician and received a response from a nurse stating that the doctor was out of the office and that if I wanted an answer, I should resend my message after the doctor returned. I found this completely unreasonable. Why is it the patient's responsibility to keep resending the same message until it happens to reach a doctor at the right time? Messages should either be held for the physician upon return or routed appropriately within the care team. The recurring issue is a lack of ownership. Ordering tests is only part of patient care. Following up with results, explaining what they mean, and providing next steps are equally important. Patients should not have to repeatedly chase down information or navigate internal communication gaps on their own. I expect better coordination and accountability from a healthcare organization of this size.