My family used Hess Insurance for 12 years while living in the Minneapolis area, and only left them…read morebecause we moved out of the state. Jeff was great to work with - he was never slow to respond to a question, and helped us through tedious fender-benders with ease. You could probably save a bit of money elsewhere, to be fair, but for solid customer service and reliability, I'd recommend these guys in a heartbeat.

From the owner: Hess Partners Insurance Agency INC Provides Insurance, Automobile Insurance, Renters Insurance,…read moreHomeowners Insurance, Motorcycle Insurance, Recreational Vehicle Insurance, Business Insurance, Life Insurance, Health Insurance Services to the Saint Cloud, MN Area.

Terrible experience. I was trying to get a quote. The person answering the phone answer from a…read morespeaker phone. She did fix that when asked. I told her I wanted a quote and that I am a current State Farm customer, she took my information, had me spell my name, etc. and she puts me on hold to see who is available. I'm waiting, waiting, waiting and the receptionist comes back. The would be agent, who knows I am already a State Farm customer, won't talk to me, and clearly has given the receptionist a list of additional questions to ask. I ask if that's what has happened and receptionist confirmed yes. Receptionist was trying, but really? You have a current customer wanting additional insurance and to transfer policy from another State, but you make the receptionist be the middleman? I state no thank you, this is not a good start that I've now spent all this time on the phone already, been on hold, none of the agents will take my call, making receptions play a game of messenger - can't imagine how they will deal with claim issues, say thank you and hang up. Few minutes later, suddenly the agent does have time and calls me - but says, "oh, I see you called, we must have been disconnected." really ? now you are going to lie to me about what just happened on top of being unresponsive? NO WAY. This is how you treat someone trying to give you money and I should think you will help if I have a claim? righttttt

I have been with Teresa for 18 years. She was my agent when I was single, in college, and now…read moremarried with kids. She always remembers me and it feels like a group of friends when I call the office. I actually live in Rochester but that has never hindered our working relationship. I feel like I could call at anytime and they are there to help. Great rates, friendly service, and what seems like always available, I couldn't ask for anything more. I highly encourage you to give Teresa and her team a chance.

I would not recommend using them. They're not knowledgeable very unresponsive and they costed me…read moreand my family thousands of dollars due to their negligence.

Great Personal Lines agency. Only glitch was a billing issue when first buying the policy, but that…read morewas partly my fault. I've recommended the agency on NextDoor and to one of my neighbors. I was in the independent agency industry for 40 years, and I know a capable and efficient agency when I encounter it!