Had to book a last minute, multi-day, family South Indian Temple Tour during their busy season,…read morewith airport to hotel, car, driver and hotels. Poonam did a fantastic job putting it together. I was impressed by her dedication and follow thru to make sure the itinerary was adjusted properly thru several options and for last minute changes due to travel glitches that were not in any way related to her arrangements, working on the weekend to make sure the arrangements were executed properly by the tour operator. This is also the third or fourth time that Akshada has helped me out of last minute flight changes/exchanges/refund issues, even accommodating changes I needed to be made while I was in India. Highly recommend both the company and these two agents, in particular, for your trips.

Akshata was professional, helpful and efficient throughout the whole process…read more Recommended.

After more than 10 years of booking tours with Vietravel, I never imagined I would be writing a…read morereview like this. My family visited the Bolsa office looking for assistance with selecting a Vietnam tour. We were not demanding special treatment, discounts, or anything unreasonable. We simply expected the basic level of guidance and professionalism that any customer should receive when visiting a travel agency. Instead, we were met with what can only be described as dismissive, indifferent, and shockingly poor customer service. The representative, Mai Phuong, appeared unwilling to help from the moment we sat down. When we asked for assistance choosing between tours, she responded, "You should do your homework on the Vietravel website." That comment alone was surprising. If customers are expected to do all the research themselves, what exactly is the purpose of visiting a travel agency and speaking with a travel consultant? Trying to move forward, I politely asked for help understanding the information on the website. When I stepped closer to view her screen, she immediately stopped me, refused to show the screen, and gestured that I should not stand behind her. The entire interaction felt cold, hostile, and unwelcoming. The experience continued to get worse. When we asked what time the tour vehicle would return, her answer was simply, "Look on the screen." When we asked where the tour departure location was, she replied with just one word: "190." No street name. No address. No landmark. No explanation. At that point, it became obvious that answering customer questions and providing helpful service was not a priority. What stood out most was not a single rude comment, but the overall attitude. Every question seemed to irritate her. Every request for clarification felt like an inconvenience. Instead of feeling like valued customers, we felt like we were being tolerated. Customer service is the foundation of any travel business. People visit travel agencies because they want advice, expertise, and guidance. Unfortunately, we received none of those things. After more than a decade of loyalty, Vietravel has lost our family's business entirely. More importantly, we will be sharing this experience with our relatives, friends, and travel circles so they can make informed decisions before booking. Customer loyalty is hard to earn and easy to lose. Unfortunately, Vietravel lost ours!

Gia đình mới trở về từ Vietnam, đi từ Bắc (Hà nội, Hạ Long, Ninh Bình ,Tràng An) tới Đà Nẵng Hội An…read more,xuống Cần Thơ ,Phú Quốc và Sài gòn, gia đình 9 người rất vui vẻ và hài lòng với cách phục vụ thật chu đáo và tận tình của Vietravel (từ chuyên chở, khách sạn, ẩm thực, những nơi tham quan, etc.) làm chuyến đi chơi thật vui và phải nói là hơn cả tuyệt vời. Cảm ơn rất nhiều đến Mai Phương đã bỏ ra bao nhiêu công sức để hoàn thành chuyến đi rất thú vị này, cảm ơn Tuấn về phần thay đổi để nâng cấp chỗ ngồi cho chuyến bay, cảm ơn Như Nguyễn đã luôn liên lạc và hổ trợ từ khi đi cho đến khi về Mỹ và cảm ơn tất cả tour guys and drivers. Thank you so much for making our vacation the very best! Phuc Dang và gia đình.

Theresa has been wonderful. She booked my hotel, flights, and car. Got me a great deal. She…read morebooked me a day before I even paid her! She sent my itinerary before I paid her! Sent me entertainment options and info. She was informative and nice every time I spoke with her. Appreciate the superior customer service. I will use her moving forward! Just an update: we just completed our Hawaiian vacation. Everything was fantastic and as promised! Theresa had welcome messages and booked extras for us that were just enhanced our total experience. I highly recommend!

Traveling with Theresa…read more It was a awesome customer service experience. I would recommend using her travel agency for friends and family...

I went there for Power of Attorney authentication and highly recommend booking your in-person…read moreappointment online early. Slots for the following month typically open at the beginning of the current month and filled up quickly. Tip: using a daishu (代書/professional scrivener), beforehand to ensure your forms pre-verified. This made my process go smoothly without any back-and-forth. The new location is in a nice and quiet area with easy street parking right next to the building or within few blocks just as described on their website. There's a security checkpoint at the entrance. After passing through the checkpoint, the elevator to the second floor is immediately on your right. Once you arrive at the second floor, turn right to join the check-in lines. The office itself is modern, clean and spacious. The staffs were professional, efficient, and quite helpful, making a potentially stressful errand surprisingly pleasant.

The NEW location is better than the previous location. No more metered parking that's almost always…read morefull, so it was hard to find a place to park. Just make sure to check the posted parking restriction signs before you walk to the TECO LA building. Once you park on the street in a mostly residential neighborhood, you walk up a few stairs to the building, go through security, then get in the elevator to the TECO LA office. There's an appointment line and a first come first served line. The two times I went, the appointment line was short (like 1 or 2 people in line) and the first come first serve line was long one time and no one the second time. Your mileage may vary. The man greeting you will check you in and review your paperwork. If you need anything else to be filled out, he'll tell you, then give you a number to see an agent at one of the 4 to 5 windows. With an appointment, I waited for about 15 to 30 minutes both times I went to the office after check-in and speaking with the receptionist. The first time I went, I needed some documents authenticated, however, I was only able to get one document authenticated because each TECO office has its specific territory. Thus, I had to have my birth certificate and my parent's marriage documents authenticated by TECO SF and TECO NY since those were the territories where those documents originated. That process took almost a month. After I got those documents authenticated, I went back to TECO LA and applied for my overseas Taiwan passport and paid my $45 fee (cash) for a 10 year passport. It takes about 8 weeks for the passport to be ready. The woman at the window gives you a receipt that you bring back to pick up your passport or authenticated documents. This location is large, clean and organized and well run. The workers are friendly and knowledgeable. For appointments, when I booked (June/July 2025) they were about 3-4 weeks booked out, so plan ahead. Thanks TECO LA! Please see my photos. Xie Xie!!

Great service!!…read more Welcoming by hot tea, and water on a hot day. We came here last time to renew my mother-in- law passport and the process was very easy and fast. Additionally, the office opens on Saturday which is very convenient to us since we can come on our dayoff. Will recommend everyone comes here. They have a lot of services as well.

Hello Hoa To, Thank you so much for helping us a wonderful Trip Korea-Japan 2026 unforgettable,…read morememorable Tour, foods delicious and excellent services. We love LK Travel, it is recommended to all tourists to have so much fun! We hope see you for next Trip . Thank you very much!!

SCAM - BE AWARE - THEY TOOK HUNDREDS OF DOLLARS AND NOW WON'T RESPOND TO ANY MESSAGES…read more Have not responded in months (literally it has been about 3 months). Hasn't responded to emails, texts, or voicemails. Drove to their physical location during normal business hours and the lights were off and the front door was locked off by a gate. There was a sign saying they would be back at 3 pm so we waited a few hours and got lunch and came back at 330 pm but alas all the lights were still off and no one was there. There's a tailor next door and they let us know that they are practically never there and if they are it's in the middle of the night. Avoid this place at all costs, we are currently working to escalate this place for fraud to government agencies.

This establishment is a scam! Paid $800 for living trust service. Have not heard from them since…read more Called and visited their office on many occasions as we are not too far from them but they are always closed and impossible to reach. I'm down $800. Absolutely infuriating and hope the next person doesn't go through the same. Buyers beware!

Great service, great response time, very flexible and understanding to our tour needs. Highly…read morerecommend talking to Cam or Brian! We just came back from a China tour - Shanghai, Xi'an and Beijing! Excellent accommodation, English guide, and travel needs were great!

Our whole dinner was really good from our waitress answering every question we had to the freshness…read moreand presentation of the sushi.

I called this company to ask questions and they didn't even have time for me. After about 3…read morequestions I get "you have to go to the office to buy tickets bye". OMG!! I mean, aren't you happy I'm interested in using your company? I didn't even get to the part where I ask for their pricing because I'm trying to figure out if they have a website where I can purchase tickets from. No kind of customer service etiquettes.

My family have used AA Tours for planning trips and buying airplane tickets for more than 20 years…read more All the staff and the owners have been extremely helpful and courteous from the beginning. Sometimes when our shuttle got late, we can call their office late at night or even early Sunday morning, and one of the owners will help us by locating the shuttle driver and making sure we got to our destination on time. We know we can get everything online, but the professional hands-on service is irreplaceable.